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John Twiford
John Twiford
Service Drive Manager
Sierra Chevrolet of Monrovia
1450 S Shamrock Ave
Monrovia, CA 91016
85 Reviews
85 Reviews
Write a Review85 Reviews of John Twiford
December 21, 2024
Sierra has a great staff of knowledgeable service writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. More
by TGAVERN
Verified CustomerOther Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
December 01, 2024
Great professional service, excellence communication, very helpful overall, it could not have been an easier process very helpful overall, it could not have been an easier process More
by STEELSS
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
November 27, 2024
Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More
by c-w
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana , Jeremy
November 24, 2024
Great customer service. Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem a Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem anytime. More
by Larry.cantrell15
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
November 04, 2024
Marvin was super helpful, answered any question I had. Highly recommended him and his service Highly recommended him and his service More
by Franky
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
October 07, 2024
very good will return when needed keep up the good work nice and clean area nice and clean area More
by n6pmg
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana , Shawn
September 01, 2024
As a dealer they provide good service definitely I will return for a future service return for a future service More
by CHICHILOPEZ2426
Other Employees Tagged: Mike Hoffman, Douglas Sievertson, Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana
August 29, 2024
I was happy for the most part with the service that was done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. More
by mattchu9
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
August 16, 2024
Great work fixing my issues in a short amount of time. Really happy with the service. Really happy with the service. More
by dhamdan76
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
July 28, 2024
The service was great but hard to find the drop off location due to construction location due to construction More
by bruingator
Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana
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