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John Twiford
John Twiford at Sierra Chevrolet of Monrovia

John Twiford

Service Drive Manager

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

4.9
80 Reviews
4.9

80 Reviews

Write a Review

80 Reviews of John Twiford

October 07, 2024

Dealership Rating
Employee Rating

very good will return when needed keep up the good work nice and clean area More

by n6pmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana , Shawn

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Oct 09, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Sierra Chevrolet. We appreciate your feedback about our clean and welcoming environment, and we look forward to serving you again whenever you need us. Safe travels until then! Sincerely, The Sierra Chevrolet Team

September 01, 2024

Dealership Rating
Employee Rating

As a dealer they provide good service definitely I will return for a future service More

by CHICHILOPEZ2426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman, Douglas Sievertson, Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana

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Sep 03, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you had a good experience with us at Sierra Chevrolet. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

August 29, 2024

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Employee Rating

I was happy for the most part with the service that was done on my truck. The one thing that was tough was the wait time. My truck took almost 6 hours to get finished and this was with an appointment. More

by mattchu9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana

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Aug 30, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you were happy with the service provided for your truck at Sierra Chevrolet. We understand that wait times can be frustrating, even with an appointment, and we appreciate you sharing your experience. Your input helps us strive for improvement. If you have any further concerns, please feel free to reach out to us. We hope to assist you again soon! Sincerely, The Sierra Chevrolet Team

August 16, 2024

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Employee Rating

Great work fixing my issues in a short amount of time. Really happy with the service. More

by dhamdan76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana

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Aug 16, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you were happy with the service and that we could resolve your issues quickly. At Sierra Chevrolet, we always strive to provide the best for our customers. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

July 28, 2024

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Employee Rating

The service was great but hard to find the drop off location due to construction More

by bruingator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana

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Jul 30, 2024

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to share your feedback about your recent visit to Sierra Chevrolet, we appreciate your 5-star review. We understand that the construction made locating the drop-off area challenging. Your feedback is valuable to us, and we will work on improving the clarity of our drop-off location. We hope to see you again soon for an even better experience! Sincerely, The Sierra Chevrolet Team

June 24, 2024

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Employee Rating

Completely happy with service and attention. Very polite person. I definitely come back again. They were fast More

by mmarymaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet! We are pleased to hear that you were completely happy with our service and attention. We appreciate your kind words about our team member's politeness and efficiency. We look forward to welcoming you back for your future automotive needs. See you soon! Sincerely, The Sierra Chevrolet Team

June 18, 2024

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Employee Rating

Very knowledgeable on what maintenance my truck needs and really honest on what is required, especially when I ask about products or costs. More

by MEMOSA674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Marvin Orellana

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Jun 20, 2024

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your truck maintenance needs. We appreciate your positive feedback on our honest and knowledgeable service. We're here for you anytime you need assistance with products or costs. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team

May 31, 2024

Dealership Rating
Employee Rating

Bad customer care . Person use my email and I have asked to be removed from this list and still have not been removed. More

by bdmjem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Hoffman, Douglas Sievertson, Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Will Cruz, Edwin Cardiel, Marvin Orellana

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Jun 03, 2024

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback. We take your concerns seriously and will share them with our team to get this taken care of promptly. If there is anything else you would like to discuss, please feel free to contact us directly. Sincerely, The Sierra Chevrolet Team

May 27, 2024

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Employee Rating

John Twiford will be missed and he was an excellant manager, Shawn Suchanek is very good and should he continue with his current work ethic and performance should continue to excel. Jeremy Cesena is r More

by KENNETH HOEVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz , Shawn Suchanek; Jeremy Cesena

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May 30, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your detailed and positive feedback! We appreciate your kind words about our team members. We are glad that they have provided you with excellent service. Your recognition of their hard work means a lot to us. Should you need anything in the future, please do not hesitate to reach out. Thank you for choosing Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

April 25, 2024

Dealership Rating
Employee Rating

I'll be coming back to buy another car soon And enjoyed the great customer service More

by Christianaguilar1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Zuno, Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, Andy Wiesman, Alfonso Hernandez, Andrew Lisk, Brian Hernandez

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Apr 26, 2024

Sierra Chevrolet of Monrovia responded

Thank you for the great review, Christian. Please come visit us if you need anything else, be it service or sales. Sincerely, The Sierra Chevrolet Team

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