John Thompson | Page 5

great customer service and very nice and helpful. Also makes sure everyone is satisfied to the max. Also makes sure everyone is satisfied to the max. More

by savionnoble1234 Verified Customer Verified Customer

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I was not able to use the lounge for the entire three and a half hour wait due to no seats being available. I received a text that my service was done but continued to wait an additional 40 minutes after it a half hour wait due to no seats being available. I received a text that my service was done but continued to wait an additional 40 minutes after it was completed. All of the staff members welcoming and friendly. More

by Muggle451 Verified Customer Verified Customer

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Corey is the BEST :) All the other guys are willing to jump right in && help you w/ whatever it is that needs to be done!! I love this dealership, this is my 3rd KIA :)) jump right in && help you w/ whatever it is that needs to be done!! I love this dealership, this is my 3rd KIA :)) More

by littlegus1967 Verified Customer Verified Customer

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Great people to work with and they get work done in a timely matter. Love it. timely matter. Love it. More

by ace61903 Verified Customer Verified Customer

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I had a terrible experience purchasing a car from Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it. When I got home, it was leaking a lot more so I asked if I could bring the car back in to have the issue addressed and the service manager said no, it was sold as-is and the dealership leadership team did not want to talk to me. They would not stand behind the work they performed so I had to have another reputable shop fix the leak. This could have been a catastrophic failure if the engine drained out on the road and seized up potentially injuring me and my family. It's my opinion that the Montrose Leadership team is a joke, once they take your big check. I'm not the only one either, there are 18 cases opened against Montrose at the Ohio Attorney General's Office so buyers should consider all of your options when purchasing. Integrity, quality, and respectfulness is all very important to me. In my opinion, Montrose lacks all three. That's the Montrose difference! I'll update this review once I win my court case. More

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John Siters is the best service employee Kia has. Always professional and caring. Makes you feel like a valued customer all the time Always professional and caring. Makes you feel like a valued customer all the time More

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They are the best! Always a pleasant experience. I very rarely have a appointment but I'm always welcome. Always a pleasant experience. I very rarely have a appointment but I'm always welcome. More

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John always listens to what I need fixed on my car. He also tries to get me the best deal that he can too. I have enjoyed using this service department to keep my car running as best as it can. He also tries to get me the best deal that he can too. I have enjoyed using this service department to keep my car running as best as it can. More

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Like I said, everyone was welcoming, professional and offered their help as soon as they saw me. offered their help as soon as they saw me. More

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Great experience! It was great. No pressure! Car came in 3 days after initial visit. Salesman was very knowledgeable It was great. No pressure! Car came in 3 days after initial visit. Salesman was very knowledgeable More

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