John Russo
John Russo at Kings INFINITI

John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
1,196 Reviews

Dealership Experience

32 yrs

Industry Experience

32 yrs

Languages Spoken

English English

4.8

1,196 Reviews

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1196 Reviews of John Russo

June 05, 2025

Dealership Rating
Employee Rating

Mr.Buddy Naipaul and Mr.Sam Shtern of Kings Infiniti made my car buying experience very easy.They did not try to pressure me and they gave me enough time to make my own decision.Mr.Rico Trantino is still run More

by WILLIEHANK125
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

May 30, 2025

Dealership Rating
Employee Rating

John Russo is the best advisor. He always makes me feel comfortable and confident in my service visit ~ More

by LEEQ9111
Service Price Transparency
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Recommend Dealer
Yes

May 27, 2025

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great service but their is no reason i should have to wait 3 hours for an oil change More

by BEAR11236
Service Price Transparency
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Recommend Dealer
Yes

May 07, 2025

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Matthew was great and accommodating, handled the situation swiftly and with care. I always feel secure at Kings Infiniti and they keep me very well informed about what's going on with my car. More

by BONDZ1.WL
Service Price Transparency
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Recommend Dealer
Yes

April 29, 2025

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Exceptional service and very professional staff I was very satisfied with my first service visit More

by GFUKS
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Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Thank you again for the great review!

April 23, 2025

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This service is staffed by unprofessional and deceitful people! I lost 4 days for incorrect diagnostics, I lost $1000 and 2 weeks due to their incorrect diagnostics! The prices for service and parts are ve More

by zazamikabadze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Buddy Naipaul

May 09, 2025

Kings INFINITI responded

Zazamikabadze, we're disappointed to hear of the negative experience you had at our location.

May 09, 2025

Kings INFINITI responded

Here at Kings INFINITI, Inc., we strive for excellence, and are disappointed to hear that you received anything less.

April 16, 2025

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Employee Rating

Always fast & excellent service - the best service I've ever had on a leased vehicle. Won't go anywhere else! More

by Jenn R.
Recommend Dealer
Yes

Other Employees Tagged: John Russo

May 09, 2025

Kings INFINITI responded

Thank you again for the great review!

April 10, 2025

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Employee Rating

Did not solve anything. Called the day before to tell them the exact situation to make sure the problem can be solved before I came in. No solution. More

by BRITTCAPRIOLA1212
Service Price Transparency
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Service Time
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Recommend Dealer
No
May 09, 2025

Kings INFINITI responded

Brittcapriola1212, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

April 08, 2025

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Employee Rating

Nice Clean service center. My car was in and out in a week tops. Best Infiniti dealer in the tri state area. And make sure Carla get a raise or promotion. Very transparent abou More

by MATTBINO1212
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Mattbino1212, we're so glad that we were able to go above and beyond your expectations!

March 31, 2025

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Employee Rating

I like the friendly and professional exchange with the staff. I have been very satisfied with the service and for the most part the time I am waiting for the work to be completed. I have recommended fami More

by ARLENESOMERSALL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Arlenesomersall, thank you so much for the positive review!

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