John Russo
John Russo at Kings INFINITI
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John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
1,151 Reviews

Dealership Experience

31 yrs, 5 mos

Industry Experience

31 yrs, 5 mos

Languages Spoken

English English

4.8

1,151 Reviews

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1151 Reviews of John Russo

November 15, 2024

Dealership Rating
Employee Rating

I would say this dealership is professional and efficient. Staff is prompt. No issues so far. More

by Irene DiCrescento
Service Price Transparency
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Recommend Dealer
Yes

November 11, 2024

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Great service! Very fast and prompt, definitely recommend! Super helpful and reliable, very knowledgeable group! More

by ss
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Recommend Dealer
Yes

November 07, 2024

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The car was accepted right away at the appointment time. All service was performed a timely manner and I was updated on any additional service recommendation promply as I waited for the vehicle. At the end More

by Aleksandr Gorbenko
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Aleksandr Gorbenko, thank you for the high star rating!

November 07, 2024

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Always the best service, John Russo is the best service manager in the USA period. More

by EN_JOHNSON
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

En_johnson, we are so pleased you enjoyed your visit to Kings INFINITI, Inc.!

November 06, 2024

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John was very nice and he took the time to explain the problem and the solution. More

by SHASHA5141212
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Shasha5141212, we're glad you had such a wonderful experience with us!

November 06, 2024

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Matt is knowledgeable friendly, and efficient. He made the process smooth and stress-free, going above and beyond to ensure my questions were answered. Highly recommend! More

by RAPLH.JR628
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Raplh.jr628, we really appreciate your positive review!

November 05, 2024

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Always satisfy with my service I only take my car to Kings Infinity for service More

by KOOLCATGO
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Nov 09, 2024

Kings INFINITI responded

Hello Koolcatgo, we appreciate you taking the time to leave us this feedback.

October 26, 2024

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Employee Rating

Kings Infiniti From the moment I stepped into your service center, I was impressed by the professionalism and courtesy of your staff. The level of expertise and attention to detail demonstrated by you More

by Alex
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Hello Alex, thank you; we appreciate your feedback!

October 26, 2024

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Excellent service department. John Russo is always extremely helpful, knowledgeable and professional, and makes sure my car is taken care of and returned to me as quickly as poss More

by WRODINO
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 25, 2024

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Employee Rating

I got there on time and the wait was not long. They took care of the job (inspection) and washed my car. I have absolutely no complaints More

by BENJI713
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Recommend Dealer
Yes
Nov 09, 2024

Kings INFINITI responded

Benji713, we're happy to hear you had such a positive experience with our team!

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