John Nelson

The entire process of applying and buying my vehicle was amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman who went through the warranties with me. The 3rd day I had the vehicle I ended up bringing it in due to shaking when slowing down. They ended up replacing all 4 rotors and the rear brake pads. Fast forward 2 weeks later, I bring my vehicle in because the brakes are squealing, they look at it and say everything is fine that the pads are "seeding" to the rotors. Fast forward 2 and half weeks after bringing it in, my pads are still squealing (worse than before) the new rotors already have grooves dug into them (in the front, not the back) and my caliper is sticking from time to time. So I bring my car back in, asking that the front pads be replaced as they should of been replaced when all rotors and rear pads were replaced. The service manager at Nissan (Ed) was a complete xxxxx from the time I dropped my vehicle off and picked up, telling me that I am wrong that the new rotors having grooves in them is "normal" At one point he even told my dad and I to "Google" it. So I infact did Google it, and NO ROTORS THAT ARE A MONTH OLD SHOULD NOT ALREADY BE GROOVED AS THAT SHOWS SIGNS OF WEAR. I will never be bringing my vehicle back to the Nissan service center, I refuse to deal with Ed. He belittled me and basically told me that I was dumb and didn't know what I was talking about, argued that nothing was wrong with the brakes and sent me on my way. My brakes are still squealing and now my caliper is sticking from time to time. I don't understand why the front pads weren't changed with the rest of the stuff. Now I will be replacing the pads on my own and figuring out what is wrong with my calipers. This has been everything but a "ONEderful" experience. This is my first time buying a nice new vehicle, this is something that meant a lot to me, for service to make this a horrible experience. My vehicle is still under the 3mm warranty as well, that Ed was trying to say I didn't have. My vehicle will only be going to the Chrysler Dodge Jeep Ram service center from here on out. I don't even want to bring my vehicle back to one automotive ever, but I pay for oil changes and tire rotation with my monthly payment. More

by Alexis Verified Customer Verified Customer

Report | Print

This is the third vehicle I have purchased here. The sales staff is courteous and helpful and I feel the deal reached was fair. The sales staff is courteous and helpful and I feel the deal reached was fair. More

by nancyflowers2000 Verified Customer Verified Customer

Report | Print

John Nelson is the best. He's been there since my first Rogue. Tom did a really good job and was very helpful. He's been there since my first Rogue. Tom did a really good job and was very helpful. More

by sabelko.karen Verified Customer Verified Customer

Report | Print

Dealer did not, in my opinion, even look at vehicle before putting it on the lot!! before putting it on the lot!! More

by salken490 Verified Customer Verified Customer

Report | Print

Dyllan and John were great. My husband even got a last minute oil change for our other Nissan while I bought the new one. My husband even got a last minute oil change for our other Nissan while I bought the new one. More

by kesj.62161 Verified Customer Verified Customer

Report | Print

Everyone was pleasant and informative. We are very happy with oir decision to buy a Nissan. We are very happy with oir decision to buy a Nissan. More

by ehamblin9216 Verified Customer Verified Customer

Report | Print

Finance person did not know what he was doing and he was very rude will not deal with that person again. very rude will not deal with that person again. More

by jlf54848 Verified Customer Verified Customer

Report | Print

I have never been treated so poorly by a dealership! ECN never ever ever again! ECN never ever ever again! More

by iblsonsy Verified Customer Verified Customer

Report | Print

Purchased a 2019 Jeep Compass with 40,000 miles on it and within a month and 1,000 miles the vehicle needed sway bar links. John reached out to me after an initial negative review and worked to make it right within a month and 1,000 miles the vehicle needed sway bar links. John reached out to me after an initial negative review and worked to make it right. I am overly happy with his assistance. I would gladly work with him again. More

Report | Print

Very friendly and easy to work with staff. Not the same old pushy car dealers of years gone by! Not the same old pushy car dealers of years gone by! More

by DaveDoesIt1 Verified Customer Verified Customer

Report | Print