John Janiak | Page 12

Worst experience ever at a repair shop. Put a hole in passengers seat. Service advisor said they didn't do it and "people try to do this to them all the time." I just left. I won't be back Put a hole in passengers seat. Service advisor said they didn't do it and "people try to do this to them all the time." I just left. I won't be back. Nor will anyone I know or have influence with. I'm still considering filing a small claims case. We'll see... More

by Joe Deckard Verified Customer Verified Customer

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I think the procedures are suspect. It takes a day to diagnose the issue. Then, the part is ordered at the end of that day supposedly. Then, they check at the end of the 2nd day whether It takes a day to diagnose the issue. Then, the part is ordered at the end of that day supposedly. Then, they check at the end of the 2nd day whether the part was received. Every single time I called to check on the status I was told that person or the mechanic was at lunch🤣 I thought I needed to use Gates because of my warranty. I’m going to do some homework to see if I can use other service stations. The ones where you drop the car in the morning and pick it up after work. More

by Idintknow Verified Customer Verified Customer

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John was very accommodating as I. had an issue on my way to North Carolina. It was totally unexpected as I had just got my car back the day before from another dealership. Just said th had an issue on my way to North Carolina. It was totally unexpected as I had just got my car back the day before from another dealership. Just said they would find out was going on and even had to deal with warranty coverage .Knowing I was traveling he did his very best to make sure my wait was as pleasant as possible. They worked very hard to.finish up the repairs and get me on my way which I appreciated so very much !!! More

by No name Verified Customer Verified Customer

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Chris and JJ in service went out of their way to make sure my needs were met. Took almost 4 weeks to solve the problem. But solved them they did, car runs fine thanks so much Do everyone at Gates, sure my needs were met. Took almost 4 weeks to solve the problem. But solved them they did, car runs fine thanks so much Do everyone at Gates, More

by Curtis Verified Customer Verified Customer

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I really believe in a competitive business ldscape , Gates are not putting out 100 % thank you for shuttle service ! Gates are not putting out 100 % thank you for shuttle service ! More

by clarence Verified Customer Verified Customer

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My experience at Gates getting the oil changed in my car was very pleasant. It was handled with courtesy and very professional. I will go to them again! was very pleasant. It was handled with courtesy and very professional. I will go to them again! More

by Butch Murphy Verified Customer Verified Customer

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Loved the service and people and thanks for the coffee a carwash would of been nice maybe next time carwash would of been nice maybe next time More

by kurtkelver Verified Customer Verified Customer

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Service was quick and easy. Did a great job as they always have for me and my vehicles. Did a great job as they always have for me and my vehicles. More

by WELDY866 Verified Customer Verified Customer

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The have been very helpful with getting my car fixed and John has been easy to work with. John has been easy to work with. More

by jatrethewey68 Verified Customer Verified Customer

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Consistency of service and going above and beyond to help when I need something has been a very successful pattern with GATES for my service needs. Excellent people out in the garage reception area and the p when I need something has been a very successful pattern with GATES for my service needs. Excellent people out in the garage reception area and the people actually doing the work. More

by fosterphil Verified Customer Verified Customer

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