John Hall | Page 2

John kept me informed throughout the entire service process, explained everything clearly without any pressure, and made sure all of my questions were answered. It's refreshing to work with someone who process, explained everything clearly without any pressure, and made sure all of my questions were answered. It's refreshing to work with someone who is knowledgeable, honest, and truly cares about their customers. More

by S. PROSISE Verified Customer Verified Customer

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Excellent customer service and very clean facility, pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will recommend the service and location. More

by Luisflopez1 Verified Customer Verified Customer

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Having a mix up with an appointment (my fault), customer service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! More

by finckkg Verified Customer Verified Customer

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Addressed the issue with the vehicle promptly and ensured the repair was correct. Excellent customer care. the repair was correct. Excellent customer care. More

by egoodman1924 Verified Customer Verified Customer

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I know this dealership appraised my vehicle while it was in for service. In my estimation, they recommended repairs that cost more than what I owed on my car, not all of which are necessary. If I didn’t kno in for service. In my estimation, they recommended repairs that cost more than what I owed on my car, not all of which are necessary. If I didn’t know better I either would have overpaid for my current vehicle to be fixed or I would have been persuaded that my car was no longer great and that I needed to get a new one. Neither of those things needed to happen and the car is fine with the repairs that it actually needed. I don’t know that I would return to this service department for these reasons. More

by erikguy Verified Customer Verified Customer

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Did an inspection with video and serviced my transmission (drain and fill) identified a valve cover oil leak and my key fob needed a battery. (drain and fill) identified a valve cover oil leak and my key fob needed a battery. More

by megospws Verified Customer Verified Customer

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Have had a good experience since my purchase. Scheduling appts has been easy and they are usually able to get me in within a few days. Scheduling appts has been easy and they are usually able to get me in within a few days. More

by d-mand3 Verified Customer Verified Customer

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I had an appointment for an oil change and tire rotation on my 2024 crosstrek. Prior to paying for the service, I decided to buy a new 2026 Crosstrek and trade in my 2024. I asked if manage if they would on my 2024 crosstrek. Prior to paying for the service, I decided to buy a new 2026 Crosstrek and trade in my 2024. I asked if manage if they would pay for my oil change and tire rotation considering I just bought a new 2026 vehicle and management stated unable. I paid for the 2024 service (Invoice SUCS102930) ) but Im still frustrated I had to paid for the service. 5 stars to the sales and service folks they were outstanding top notch!!! But not sure how to rate Subaru of Surprise management More

by atchankr Verified Customer Verified Customer

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Everything went well and the wait was short The snacks and drinks were a plus. and drinks were a plus. More

by bethjosephson Verified Customer Verified Customer

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Absolutely amazing service, friendly staff, seamless experience, honest communication, and exceeded every expectation from start to finish! I would recommend Jordan to anyone experience, honest communication, and exceeded every expectation from start to finish! I would recommend Jordan to anyone More

by S. PROSISE Verified Customer Verified Customer

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