Mark Lauer

Sales needs to stay out of the service department. Dropped my car off for recall service and was called 3x by sales within 5 minutes of leaving my car. Also was charged to replace 2 oxygen sensors tha Dropped my car off for recall service and was called 3x by sales within 5 minutes of leaving my car. Also was charged to replace 2 oxygen sensors that worked perfectly fine prior to the recall work performed. They had my car for 4 days as the majority of their techs quit while my car was there. The first day they gave me my car back in limp mode with the entire dash lit up. Definitely was a shady way to, Strum up some business" More

by Nameless Verified Customer Verified Customer

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Amazing service from start to finish! Jeff, our salesperson, was great to work with—friendly, helpful, knowledgeable, and made the entire car-buying experience easy and enjoyable. Highly Jeff, our salesperson, was great to work with—friendly, helpful, knowledgeable, and made the entire car-buying experience easy and enjoyable. Highly recommend! More

by DRHENDRIC329 Verified Customer Verified Customer

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Was told service bulletin was going to cover majority of expense but reality was a $9500 repaired bill on a defective part. Not happy. expense but reality was a $9500 repaired bill on a defective part. Not happy. More

by oceanasgma Verified Customer Verified Customer

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Very helpful and got me in and out in a fast amount of time. Easy and convenient time. Easy and convenient More

by micah.carbajal Verified Customer Verified Customer

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I have had my Outback in for service twice now to Subaru Superstore in Surprise after moving to the area and Mark Lauer has been great to work with. They treat me fairly and professionally. Very happy with Superstore in Surprise after moving to the area and Mark Lauer has been great to work with. They treat me fairly and professionally. Very happy with this dealership and service team. More

by BRANDONSYANKEES Verified Customer Verified Customer

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The whole process to purchase a Subaru Uncharted was quick and straight forward without an extended period of time needed in the dealership. Additionally, David our salesperson was excellent! He always quick and straight forward without an extended period of time needed in the dealership. Additionally, David our salesperson was excellent! He always kept us informed of the delivery time line by phone, text, and email. More

by DR.EVIL.PT Verified Customer Verified Customer

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Very friendly and knowledgeable, I waited and my experience with was smooth and quick appreciate and I'm grateful for the excellent service and assistance. Thank you. experience with was smooth and quick appreciate and I'm grateful for the excellent service and assistance. Thank you. More

by Lundylane Verified Customer Verified Customer

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I brought my car in without an appointment and Mark got me on the schedule, my problem was solved the next morning. I was provided a ride which also saved the day. A stressful situation was handled wonderf me on the schedule, my problem was solved the next morning. I was provided a ride which also saved the day. A stressful situation was handled wonderfully. Thank you for your service. More

by JULIEWATZ Verified Customer Verified Customer

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Supersalesman David Castillo got me my 4th. new Subaru from this dealership. David says, "I'll take care of you" AND HE DOES! He had help from GM Jerry, SM Steve, FM Todd, receptionist K/Cathy, new Subaru from this dealership. David says, "I'll take care of you" AND HE DOES! He had help from GM Jerry, SM Steve, FM Todd, receptionist K/Cathy, Collyn The Marine, and nice Swedish lady Sandy plus Mark in Service. Everyone always friendly, courteous and helpful. More

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They were on time and attentive to our needs - very helpful and highly recommend them helpful and highly recommend them More

by MAYSTAR3766 Verified Customer Verified Customer

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