John Daly

1-Star Review – Dana Ford Lincoln, Staten Island John Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — w Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — which is shocking considering I am a repeat Black Label Navigator buyer who has already purchased two Black Label Lincoln Navigators from Dana Lincoln prior to John Daly being employed at Dana Lincoln. I placed a $1,000 deposit on a $130,000 Black Label Lincoln Navigator after being clearly told the vehicle would be ready within one month. Two weeks later, John Daly informed me the delivery timeline was being pushed back several months beyond what was promised. Because the delay was not my fault, I proposed a reasonable solution: apply my $1,000 deposit to another Black Label Navigator already on the lot, which I was ready to purchase immediately. John Daly refused. I then requested my deposit back and was told there was “no way” to receive my money and that there was nothing he could do unless I waited months for the delayed vehicle. It got worse. When I calmly asked for my deposit back, John Daly told me to “watch my tone.” That is completely unacceptable. I am not under any contract, and the dealership failed to deliver the vehicle as promised. Asking for my own money back under those circumstances is not a “tone issue” — it is basic consumer rights. John Daly clearly needs leadership training and effective communication training. A General Sales Manager should know how to de-escalate issues, protect long-term customer relationships, and take accountability — not speak down to loyal customers when the dealership fails to meet its commitments. Let this be crystal clear: a loyal customer willing to buy a $130,000 vehicle was effectively told his money was held hostage due to a delay he did not cause — with zero flexibility, zero accountability, and zero effort to retain the business. To make matters even worse, I had two business associates ready to purchase a Lincoln Aviator and a Lincoln Navigator. Based on how this situation was handled, I am redirecting both of those purchases to another dealership — absolutely not Dana Lincoln. This is not how a luxury brand should operate. Online ratings do not reflect how problems are handled when something goes wrong. If you place a deposit here, get everything in writing and understand that timelines can change — while your money may not. This experience has permanently damaged my trust in Dana Lincoln, and I would strongly advise anyone considering a high-end purchase to look elsewhere. More

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I am very satisfied with Service it was quick and complete the was found and fixed. complete the was found and fixed. More

by mmann46 Verified Customer Verified Customer

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Been to many different car dealers over the years, always changed lease after lease. I have never stuck with one. Dana is by far very accommodating, knowledgeable and overall amazing. I am definitely sticki changed lease after lease. I have never stuck with one. Dana is by far very accommodating, knowledgeable and overall amazing. I am definitely sticking with them after my current car ends. More

by joefires Verified Customer Verified Customer

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This was the absolute worst experience I have ever had at any dealership, and I’ve bought several vehicles from several dealerships. Instead of slinging mud I’ll just state the facts (condensed) and let you any dealership, and I’ve bought several vehicles from several dealerships. Instead of slinging mud I’ll just state the facts (condensed) and let you decide where you’d prefer to shop for a vehicle. Day 1: We were buying from out-of-state and wanted to make a small vacation out of it. We had wired the deposit (a substantial amount) to their bank account early in the morning and had confirmation from the salesman that the money had cleared into the account. Day 3: Two full days after the wire transfer, the salesman called me and explained that the car had been sold just 30 minutes before the wire came in. My thoughts were: 1) It takes a couple of hours for a money wire to come through… why weren’t the keys held and the car taken off the lineup? 2) also, why am I only finding out two full days later and not the day of?” (Long story short) Day 28: I called the office and asked to speak with the manager. Instead, they transferred me to the sales team. The “manager” had “full knowledge” of my situation and offered no apology. The reason I was given was that: “it can’t go out as a check… if it’s wire transferred in, it has to be wire transferred out… I don’t know why it’s taken so long, that’s taken care of by the people upstairs.” I asked to speak to someone upstairs and was told I couldn’t because: “everything has to go through the sales team”. So, I literally was being refused the ability to talk to the person who knew the answer. Day 32: Still no wire transfer and no phone call explaining why… I called the front desk. “Do you have a general manager I can talk to?” “Yes sir. Please hold…” “This is (…). I know all about your situation. I can sit here and listen to you for 20 minutes, but there’s nothing I can do for you until Monday.” (This made me feel like he just wanted me to hang up and trust me to leave everything in his capable hands… no way!) “What has taken so long?” “…Uh, I could lie to you… Look, they take care of these things upstairs and they’re not in the office today. So, my hands are tied until Monday…” (again with the “people upstairs” bit!) “So, I can call you Monday?” “Yes sir.” “Thank you” Day 34: Still no wire transfer and no phone call explaining why… I called the front desk at midday (plenty of time to figure things out) and asked for the general manager who was expecting my call. I was told that I was being transferred to him… I was actually transferred to the sales team again! I guess I wasn’t worth the general manager’s time now. Without having disclosed who I was, the conversation immediately started out with my name. “Yeah (…), look, we’re just gonna’ mail you a check.” “A check? After all this time, you’re going to just mail me a check?” “Yes, sir. We’ve been waiting for you to call so that we can confirm your mailing address.” “You’ve had it and confirmed it a month ago.” “Is it (…)”? “Yes”. “Okay. Just look for it in the mail”. “Okay, but just realize that I was told that this very form of reimbursement (refund by check) was not an option; that it was not possible for you to do it; and now after 34 days you’re telling me that it’s okay?” “Yep. Just look for it in the mail. It’s going out regular post, not overnighted or anything.” “And are you going to reimburse me for the wire transfer fee?” “No, that won’t be happening. That’s part of doing business. Thank you.” He ended the call. Day 36: Check arrived (PRE-DATED BY 10 DAYS! As if I wouldn’t notice!) Glad to be done with them! Let me just take a moment and remind everyone that I was completely cordial and professional in my communications with them; not to mention EXTREMELY PATIENT! Never once did I raise my voice; never once did I get a valid explanation for the delay; and never ONCE did I get an apology form a sales or general manager… Well, I hope I’ve given you enough information to make an informed decision. Shop wisely, my friends. Have a blessed day 😊 More

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It was a pleasure working with Thomas Nico. Like was Knowledgeable and very helpful with my needs Like was Knowledgeable and very helpful with my needs More

by mikemele Verified Customer Verified Customer

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Margie, John Daly and Sergio all did a great job and were a pleasure doing business with. Very impressed with how quickly my lease purchase was handled. a pleasure doing business with. Very impressed with how quickly my lease purchase was handled. More

by jjmauch Verified Customer Verified Customer

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I've been a customer for 10 years n bought 4 cars n plan on getting a 5th car soon. extremely helpful n friendly. Couldn't ask for more. on getting a 5th car soon. extremely helpful n friendly. Couldn't ask for more. More

by Anthony Verified Customer Verified Customer

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H e l p f u l l. G o t t h e c a r i w a n t G o t t h e c a r i w a n t More

by ficco97 Verified Customer Verified Customer

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Dana as always never disappoints from thier sales to there service center.. they have a new customer. Dont go anyplace else for tour service needs or to get a new Lincoln there service center.. they have a new customer. Dont go anyplace else for tour service needs or to get a new Lincoln More

by TriplC Verified Customer Verified Customer

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Great service, made purchasing my new vehicle easy and convenient. They took care of everything, convenient. They took care of everything, More

by DDUVAL1973 Verified Customer Verified Customer

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