John Cortese | Page 9

Fast and Friendly They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. More

by kbrombaut Verified Customer Verified Customer

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My expierence was horrible. After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring about it for a week before I saw it. A week later When I got to the dealership after traveling five hours from Philadelphia PA, I finally made it. I test drove th car and fell in love. After signingall if the paper work I proceeded to leave out the door and they stopped me. Pulled me in the back office and told me that they cannot sell me the car because the manager Shane made a mistake with the price of the car and it was suppose to really be $39,999. I asked how could they do siev thing if I already paid for it l. They insisted that they would’ne Let me leave with the Cat, even the owner John Cortese said the same. However, they did try to fix the situation but I still left unhappy because they charged me more for the car. More

by toden2009 Verified Customer Verified Customer

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HORRIBLE SERVICE WORSE MANAGER DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck onl DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck only turns on when it wants too and has COMPLETELY SHUT DOWN TWICE WHILE DRIVING. No engine, no steering, no lights. THIS IS A SAFTEY HAZARD!! We had to have it towed back there from an hour away, where they said they "Can't find anything wrong with it, and it was ready to be picked up" CLEARLY THERE IS SOMETHING WRONG, or else it would not do that. We refused to pick up the truck and said it's not coming back untill it is fixed. Again it sat there for another day, God knows if they even looked at it. They called back again saying they still don't know what is wrong with it and for us to come pick it up, or it won't be looked at again untill NEXT week. This is COMPLETELY unacceptable!! They want to release a vehicle that is a complete safety hazard back to a customer who drives his child and pregnant wife in it, like it is no big deal. If we were to drive this and it shut down again, and God forbid we veer off into oncoming traffic due to no steering, or get rear ended in it. There WILL be repercussions. YOU CORTESE AUTO BLOCK WILL BE HELD LIABLE IF YOU DARE PUT MY FAMILY INTO ANY KIND OF DANGER. More

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You ask if I would recommend Dan Tucker and Cortese. I did. I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exce I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exceeded all of the advertised benefits. Dan is a credit to Cortese and Cortese is a credit to Ford. Your team, especially Dan, are all clearly dedicated to customer satisfaction. I have been and will be continuing to recommend Dan and Cortese to potential buyers. For example, I will be meeting shortly with members of the New York State Electric Vehicle Association and will be showing the C-MAX. I will also be showing spread sheets covering all of the details of energy use and costs for all trips taken to that date. FYI, I am a retired engineer and department head from Eastman Kodak; I founded the New York State Electric Vehicle Association and also the Electric Grand Prix Corp. (A 501(c)(3) nonprofit corporation). I founded the Genesee Region Clean Communities coalition, part of the US DoE's Clean Cities program and acted as its coordinator for many years. I know my way around EVs and other alternative fueled vehicles. I admire John Cortese for his efforts to bring clean alternate fueled vehicles into the Rochester region. He also must be commended for his efforts in this area. Feel free to contact me for additional information. Paul Heaney, pheaney@rochester.rr.com; Tel: 585-624-8182. More

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Denise assured me she was confident her finance dept could get me a mustang. One day went by and they did! I am so happy! Kudos to Denise Warren and Cortese Ford! could get me a mustang. One day went by and they did! I am so happy! Kudos to Denise Warren and Cortese Ford! More

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I have been a loyal Acura owner for over 30 years. I was very skeptical about the Lincoln brand and level of service I could expect. I was pleasantly surprised by salesman Tim May's no-nonsense, honest appr very skeptical about the Lincoln brand and level of service I could expect. I was pleasantly surprised by salesman Tim May's no-nonsense, honest approach. I was given an exceptional price for my trade-in when I first spoke with him in August 2012. Due to 2013 MKZ delivery delays, the car was not available until April of 2013. I was very concerned they would not honor their original trade-in offer because my car went well over 100,000 miles. Some dealerships would have offered me a great price to keep me interested then when the car was available, offer me thousands less. Much to my amazement, they honored their original offer. Tim May kept telling me, "We are here to make sure you are completely satisfied". I kept thinking, "Yea, right." The more experience I had with Tim and the Cortese Dealership, the more I was impressed. I wanted to know what I was getting myself into so, I initiated contact with between 10 – 15 different employees. Each and everyone expressed a genuine enthusiasm for the Lincoln brand and the Cortese Dealership. Many have been there for well over twenty years and virtually all of them spoke about being part of the “Lincoln Family”. I had some minor cosmetic matters I wanted taken care of. I am very particular about my car and believe that the better you take care of your car, the better it will take care of you. Service manager John and his people, Dino and Ed, immediately addressed ALL of my concerns, no matter how minor it was. I was told several times, "We are here for you." I know from past experience, other dealerships would have told me I was just going to have to live with it or I was being too picky. I am very pleased with my interaction with the Cortese Lincoln Dealership and look forward to working with them for many years to come. More

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Ron Christiano and Fahad Siddiqui are AWESOME! Fahad and Ron fulfilled ALL of my requests and then-some! My truck was tinted, bug guard installed, rain guards installed, and leveling kit installed in a emtr Ron fulfilled ALL of my requests and then-some! My truck was tinted, bug guard installed, rain guards installed, and leveling kit installed in a emtremely fast fashion and all before I took delivery! They bent over backward for me. I am very happy I decided to purchase again from Cortese Ford (My last ford was purchased at Van Bortel), this transaction went faster and smoother! THANKS GUYS! More

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I was very pleased with my sales experience. Andrea was very friendly, knowledgeble , and professional.The pricing was great and the finance was quick.The service departments hours of operation is great a very friendly, knowledgeble , and professional.The pricing was great and the finance was quick.The service departments hours of operation is great along with the manager, More

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This visit was a very positive experience. I was greeted at the door and was shown the car that I was interested in . I was given the opportunity to test drive the cars I wanted and each cars options were at the door and was shown the car that I was interested in . I was given the opportunity to test drive the cars I wanted and each cars options were explained to me. They presented to me my payment options and rebates and discounts I qualified for. I feel I got a good deal and was treated very well. My salesmen - Tim May -- was very professional and knowledgeable. I will return when it is time to trade in. This was a good experience for me. More

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Brought in my car today to get fixed. The brakes were squealing and it was annoying to drive. Ed on the service area was extremely pleasant and kept us updated on what was going on. I am paying nothing o squealing and it was annoying to drive. Ed on the service area was extremely pleasant and kept us updated on what was going on. I am paying nothing out of pocket and they even will get me a rental free of charge if it isn't ready when I come to get it Monday. I had an unpleasant experience before but John cortese personally called me to clear everything up. That is how you run a business! Thanks guys for making me happy again and getting my cute little car back in perfect condition! More

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