John Cortese | Page 9

I have been a loyal Acura owner for over 30 years. I was very skeptical about the Lincoln brand and level of service I could expect. I was pleasantly surprised by salesman Tim May's no-nonsense, honest appr very skeptical about the Lincoln brand and level of service I could expect. I was pleasantly surprised by salesman Tim May's no-nonsense, honest approach. I was given an exceptional price for my trade-in when I first spoke with him in August 2012. Due to 2013 MKZ delivery delays, the car was not available until April of 2013. I was very concerned they would not honor their original trade-in offer because my car went well over 100,000 miles. Some dealerships would have offered me a great price to keep me interested then when the car was available, offer me thousands less. Much to my amazement, they honored their original offer. Tim May kept telling me, "We are here to make sure you are completely satisfied". I kept thinking, "Yea, right." The more experience I had with Tim and the Cortese Dealership, the more I was impressed. I wanted to know what I was getting myself into so, I initiated contact with between 10 – 15 different employees. Each and everyone expressed a genuine enthusiasm for the Lincoln brand and the Cortese Dealership. Many have been there for well over twenty years and virtually all of them spoke about being part of the “Lincoln Family”. I had some minor cosmetic matters I wanted taken care of. I am very particular about my car and believe that the better you take care of your car, the better it will take care of you. Service manager John and his people, Dino and Ed, immediately addressed ALL of my concerns, no matter how minor it was. I was told several times, "We are here for you." I know from past experience, other dealerships would have told me I was just going to have to live with it or I was being too picky. I am very pleased with my interaction with the Cortese Lincoln Dealership and look forward to working with them for many years to come. More

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Ron Christiano and Fahad Siddiqui are AWESOME! Fahad and Ron fulfilled ALL of my requests and then-some! My truck was tinted, bug guard installed, rain guards installed, and leveling kit installed in a emtr Ron fulfilled ALL of my requests and then-some! My truck was tinted, bug guard installed, rain guards installed, and leveling kit installed in a emtremely fast fashion and all before I took delivery! They bent over backward for me. I am very happy I decided to purchase again from Cortese Ford (My last ford was purchased at Van Bortel), this transaction went faster and smoother! THANKS GUYS! More

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I was very pleased with my sales experience. Andrea was very friendly, knowledgeble , and professional.The pricing was great and the finance was quick.The service departments hours of operation is great a very friendly, knowledgeble , and professional.The pricing was great and the finance was quick.The service departments hours of operation is great along with the manager, More

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This visit was a very positive experience. I was greeted at the door and was shown the car that I was interested in . I was given the opportunity to test drive the cars I wanted and each cars options were at the door and was shown the car that I was interested in . I was given the opportunity to test drive the cars I wanted and each cars options were explained to me. They presented to me my payment options and rebates and discounts I qualified for. I feel I got a good deal and was treated very well. My salesmen - Tim May -- was very professional and knowledgeable. I will return when it is time to trade in. This was a good experience for me. More

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Brought in my car today to get fixed. The brakes were squealing and it was annoying to drive. Ed on the service area was extremely pleasant and kept us updated on what was going on. I am paying nothing o squealing and it was annoying to drive. Ed on the service area was extremely pleasant and kept us updated on what was going on. I am paying nothing out of pocket and they even will get me a rental free of charge if it isn't ready when I come to get it Monday. I had an unpleasant experience before but John cortese personally called me to clear everything up. That is how you run a business! Thanks guys for making me happy again and getting my cute little car back in perfect condition! More

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I've done business with Cortese for years because of the sales people, service, and quality of cars they sell. I would, and have recommended Cortese to friends and family. sales people, service, and quality of cars they sell. I would, and have recommended Cortese to friends and family. More

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We were treated very professionally by all three persons with whom we dealt. Our questions were answered honestly and fully. Bob was very good about telling us what we needed to know, and explained the aspe with whom we dealt. Our questions were answered honestly and fully. Bob was very good about telling us what we needed to know, and explained the aspects of the car which were a bit confusing. John went out of his way to make some concessions to us, and Dan was also clear and efficient in doing his part. All in all, it was refreshing to deal with people who did not make us leery about what we were or were not being told. A good experience all around. More

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I purchased 2011 Jeep Liberty Jet. From the owner at the top to the mechanical techician, everyone is really friendly and respectful. They believe that you are important and priceless. I have purchased from top to the mechanical techician, everyone is really friendly and respectful. They believe that you are important and priceless. I have purchased from other dealerships but this dealership, Cortese Jeep is outstanding in everything they did to make my wife and I happy. I would bring my own mother to buy a vehicle at this dealership. So, many dealerships are really only interested in the initial sale and if you encounter any problems you are on your own. John Cortese and his team is very much concern with your entire experince of purchasing at their store. When people are not sincere it will show-up rather quickly. I'm so gald I went to Cortese Jeep and not where I brought my 2009 Jeep. Cortese Jeep is a wonderful place to purchase the vehicle of your dreams. More

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I love the service that I received from John and Sam. They went above and beyond what another sales person would have.They were prompt,courtous,friendly and meet all of my needs. I will defiantly recomme They went above and beyond what another sales person would have.They were prompt,courtous,friendly and meet all of my needs. I will defiantly recommend Cortese Auto Group. Thank You for a great experience! More

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Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself! More

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