John Cordell | Page 36

Professional and friendly service I have been a BMW customer for several years now and have worked with the team at BMW of Westlake. They have always been very helpful in finding a v I have been a BMW customer for several years now and have worked with the team at BMW of Westlake. They have always been very helpful in finding a vehicle that fits my needs. The process of vehicle purchase is made easy. More

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Great experience, with no pressure I went to this dealership multiple times and I never felt pressured to make a decision. I'm very indesicive and wasn't sure exactly what I wanted but I went to this dealership multiple times and I never felt pressured to make a decision. I'm very indesicive and wasn't sure exactly what I wanted but Ken and the team helped me decide and pick the best car in my price range. More

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Great people. Everyone at the dealership that I dealt with knew their stuff, was friendly and helpful, starting with my sales person, Putrri Padbatan. I can be a de Everyone at the dealership that I dealt with knew their stuff, was friendly and helpful, starting with my sales person, Putrri Padbatan. I can be a demanding customer insofar as expectations of the staff's knowledgeability of their products and services. Putrri was knew about the vehicles and the differences between models, and was extremely helpful in arranging a lease and accommodating an unusual situation regarding the timing of picking up the vehicle. I have not required service as yet, but anticipate good work. Leasing was a handled very well. A small quibble is that the customer waiting area is not up to the standards one expects from luxury dealerships, but it is adequate and does not reflect on the staff in any way. All in all, a very good experience. And so far, I love the vehicle. More

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Great experience Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is the nicest in the area when it comes to BMW's, and all of the staff are easy to work with. Howard in particular went above and beyond to make sure that the BMW we were buying was the right choice for us. The entire buying process took around 2 hours or so to complete which was very quick from the time that I had walked in, to the time I had put a deposit down on the car. The entire lease application, completed by Michael on a separate day was less than 30 minutes in an out. Couldn't have asked for a smoother buying experience and Howard delivered. John the BMW Genius also really knew his material on the car. The trade in they gave us for our Lexus was exactly what we had expected and not a penny less. More

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Customer Service Bar None! Staff extremely friendly! My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavi My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family! Sincerely Written, Angel More

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Good second time experience This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors More

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BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More

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Professional Organization This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real prof This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process. More

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