John Caruso | Page 16

I bought a CPO 2019 X3. This is the 7th BMW my wife and I have owned. I will never buy another brand moving forward. This is the 4th or 5th we have bought from Westlake. John has always been patient as I am have owned. I will never buy another brand moving forward. This is the 4th or 5th we have bought from Westlake. John has always been patient as I am usually all over the place and never have really sure which model I want to buy. The dealership is clean and they are taking this covid scare seriously. The tech gurus are fantastic. Service dept is good too. More

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John is a professional and courteous salesperson. He is easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's knowledge of the new vehicles, and all their many features, is quite impressive. He will make certain you leave the dealership feeling confident utilizing the features available to you in your new BMW! Thank you both for making this leasing experience a positive one! More

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Professionalism This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along wi This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along with their efficient process from start to finish. More

by stephensr096 Verified Customer Verified Customer

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I liked working with John. He was professional but most importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself availa importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself available to his customers outside of normal business hours as well. The overall process was pretty efficient and the dealership was clean and provided a variety of models to choose from. When I'm back in the market for my next vehicle, BMW of Westlake can definitely expect to see me again! More

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Great experience John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Wes John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Westlake BMW team. More

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Was easy deal with out a whole bunch of back and forth. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. More

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Great BMW sales & service Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure t Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure to deal with...I trust him. Jim Strunk in service is friendly, helpful and honest. My experience with these guys over the years has been great. More

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2nd BMW purchase I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pull I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pulled around the perfect 2019 X3 for me. I previously looked at another dealer and it took about 2 hours to even get to the point that John got me to in about 15 minutes. I came in a few days later and signed a few papers with Mike Niedzwiecki and I was off. I will never buy a car from anyone except John at BMW of Westlake because of how hassle free both of my experiences have been. They explained every single detail of my car without it being to tedious. If you ever need a car from BMW stop at John's desk first, my family has bought cars from him for 20 years and we will not see anyone else! More

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Expect Excellent Customer Service at BMW of Westlake BMW of Westlake provided me with exceptional customer service, even in the face of the national response to COVID-19. They made the purchase of my new BMW of Westlake provided me with exceptional customer service, even in the face of the national response to COVID-19. They made the purchase of my new X5 an enjoyable and hassle-free experience, which I truly appreciate given the difficulty of these times. I highly recommend BMW of Westlake to any prospective purchaser. More

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Excellent experience...as always! We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sal We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sale up to delivery and Mike Niedzwiecki in finance made the paper work at the end of a sale a breeze. More

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