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John Caruso
389 Reviews
Dealership Experience
25 yrs, 11 mos
Industry Experience
25 yrs, 11 mos
389 Reviews
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389 Reviews of John Caruso
January 29, 2021
Working with the staff was a pleasant experience. Everything went smoothly from trading in our car to purchasing our first BMW. Great explanation on how to use all of the features on th experience. Everything went smoothly from trading in our car to purchasing our first BMW. Great explanation on how to use all of the features on this car. More
by DROMANO0
Verified CustomerOther Employees Tagged: Robert Strecker, Ian Filo
January 18, 2021
I have no idea of where Westlake but I went to the Middleburg Dealer in Ohio. It was not good. I towed the car there, paid for that and was charged $200.00 while nothing was done to the truck. The l Middleburg Dealer in Ohio. It was not good. I towed the car there, paid for that and was charged $200.00 while nothing was done to the truck. The lady that I spoke to was extremely rude and made it clear to me that I was going to pay whatever they wanted or I wouldn't get my truck back. Unbelievable More
by SMTHSHVNN37
January 14, 2021
John was great. Everything just went smooth and easy. Brought the 2 cars I considered inside out of the cold and wind. Mike was great with all the financing paperwork. Brought the 2 cars I considered inside out of the cold and wind. Mike was great with all the financing paperwork. More
by RADVEY
Other Employees Tagged: Mike Niedzwiecki , Fred Palmer
December 15, 2020
My experience was terrific . This was my Fourth BMW and i love the new styling. All of the people were very professional . I would highly recommend this organization i love the new styling. All of the people were very professional . I would highly recommend this organization More
by fireball
Other Employees Tagged: Mike Niedzwiecki
December 11, 2020
This is my third BMW. John C helped me get all three. He is very knowledgeable and responsive. He is easy to reach and explains car deals very well. I would recommend him to anyone! He is very knowledgeable and responsive. He is easy to reach and explains car deals very well. I would recommend him to anyone! More
by boater1949
December 07, 2020
My 320i was in for service for an electrical issue. I would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. More
by WHITEBA
Other Employees Tagged: Cassie Thadeus
December 05, 2020
I recently had a phenomenal new car buying experience working with John Caruso. John brought out the vehicle and dropped off at my home to test drive. He worked easily with me on price of the car as we working with John Caruso. John brought out the vehicle and dropped off at my home to test drive. He worked easily with me on price of the car as well as value offered for my trade. When I agreed to purchase the new vehicle, he drove it to my home during a snowstorm so that I wouldn't have to drive to the dealership. He brought all the paperwork with him and I signed everything in a matter of 15 minutes. Exceptional service John - thank you! More
by MDESAPRI05
Other Employees Tagged: Robert Strecker
November 06, 2020
My husband and I have been buying/leasing BMW’s from John since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra wor since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra work on John’s part, but he went above and beyond to help us get what we needed. We very much appreciate all of John’s hard work. More
by JulieDRph
Other Employees Tagged: Mike Niedzwiecki, Ian Filo
October 31, 2020
BMW of Westlake made you feel like family - great experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!! experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!! More
by hgburke
Other Employees Tagged: Robert Strecker , Justin Niedzwiecki
October 28, 2020
This is my third vehicle purchase with BMW of Westlake - another great buying experience. I highly recommend anyone in the market for a vehicle to check them out. another great buying experience. I highly recommend anyone in the market for a vehicle to check them out. More
by Bob Edwards
Other Employees Tagged: Mike Niedzwiecki
