Joey Gesualdo | Page 5

Genesis of Highland Park has successfully transitioned from the "shared Hyundai experience" into a standalone luxury destination. It is currently one of the highest-rated Genesis dealerships in the Midwes from the "shared Hyundai experience" into a standalone luxury destination. It is currently one of the highest-rated Genesis dealerships in the Midwest, praised specifically for its no-pressure sales environment and modern, upscale facility. More

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One of the most troubling dealership experiences I have ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicl ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicle off, the warning light had already disappeared and the vehicle was driving completely normal with no drivability issues whatsoever. Several days later, Brian from the service department informed me that the fuel showed approximately 5% contamination and that I would be responsible for nearly $800 because the issue supposedly would not be covered under warranty. Shortly afterward, Service Director Salman Syed changed the explanation and claimed the vehicle had up to 10% water contamination. That claim immediately raised serious concerns because contamination at that level would typically cause major drivability problems. My vehicle remained fully drivable the entire time. When I requested proof, I was only provided with a photo of a test tube. No formal laboratory report, quantified testing documentation, or independent verification was ever provided. I was later informed that the original fuel sample had been discarded, making any independent confirmation impossible. Because the explanations continued changing and the diagnosis did not make sense based on the aOne of the most troubling dealership experiences I have ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicle off, the warning light had already disappeared and the vehicle was driving completely normal with no drivability issues whatsoever. Several days later, Brian from the service department informed me that the fuel showed approximately 5% contamination and that the issue would not be covered under warranty. Shortly afterward, Service Director Salman Syed changed the explanation and claimed the vehicle had up to 10% water contamination. That claim immediately raised serious concerns because contamination at that level would typically cause major drivability problems. My vehicle remained fully drivable the entire time. When I requested proof, I was only provided with a photo of a test tube. No formal laboratory report, quantified testing documentation, or independent verification was ever provided. I was later informed that the original fuel sample had been discarded, making any independent confirmation impossible. Because the explanations continued changing and the diagnosis did not make sense based on the actual condition of my vehicle, I completely lost confidence in the dealership’s diagnostic process. I immediately retrieved my vehicle and took it directly to an independent repair facility. The fuel was drained and inspected in front of me personally. No water contamination was found, and I have photographs documenting the inspection process. The vehicle has continued operating normally without any issues. After escalating the matter and providing independent inspection evidence, Joey Gesualdo of Gregory Auto Group (Genesis of Highland Park management) simply responded that the dealership’s “position remains unchanged” and considered the matter closed, without providing any meaningful clarification, accountability, or apology regarding the conflicting findings. What is most disappointing is not just the diagnosis itself, but the dismissive handling of a very serious concern involving a nearly new vehicle. I also specifically asked whether Recall 033G related to the fuel system could have been connected to the issue, but no meaningful explanation or recall-related inspection was provided during my visit. While no charges were ultimately applied, this experience severely damaged my trust in both Genesis of Highland Park and the Genesis brand overall. I strongly encourage customers to request complete documentation, retain independent evidence whenever possible, and obtain a second opinion before accepting serious diagnostic conclusions from this dealership. More

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I would say the people in Genesis of Highland Park are not my business partners. They are more likely my families. After failing to find such a faithful dealer, I eventually had met the best customer care not my business partners. They are more likely my families. After failing to find such a faithful dealer, I eventually had met the best customer care base dealer here. The most important thing as you know is the fact that there is no difference at all in the way they treat me before purchasing a car and after. Other dealers offer customer satisfaction, but this dealer delivers an experience that truly moves me. I hope all potential customers have that feelings that I had felt. More

by Hlee29 Verified Customer Verified Customer

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If you want a luxury car but hate the "luxury dealership" ego, this is probably your spot. It’s professional but relaxed. Just don’t expect a five-star buffet while you wait for your tires to be rotated. ego, this is probably your spot. It’s professional but relaxed. Just don’t expect a five-star buffet while you wait for your tires to be rotated. More

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I recently had the pleasure of purchasing a vehicle from Genesis of Highland Park, and I can say without hesitation that this was the most seamless and professional car-buying experience I’ve ever had. F Genesis of Highland Park, and I can say without hesitation that this was the most seamless and professional car-buying experience I’ve ever had. From the moment you walk in, the atmosphere is exactly what you’d expect from a luxury brand—sophisticated, low-pressure, and genuinely welcoming. Unlike many other dealerships, there is a clear focus on the client relationship rather than just hitting a monthly quota. More

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I cannot recommend Genesis of Highland Park enough, and a huge part of that comes down to the leadership of Joey Gesualdo. It’s clear that Joey has built a "customer-first" culture here. Every interaction I huge part of that comes down to the leadership of Joey Gesualdo. It’s clear that Joey has built a "customer-first" culture here. Every interaction I had was professional, welcoming, and entirely pressure-free. Even when he isn’t the one handing you the keys, his influence on the team’s transparency and efficiency is obvious. If you want a luxury experience that actually feels like luxury, this is the place to go. More

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Great facility, great people. Work done completely and when promised. Will be back for sure! Work done completely and when promised. Will be back for sure! More

by todd@cahan.biz Verified Customer Verified Customer

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I recently purchased a vehicle from Genesis of Highland Park, and I cannot recommend them highly enough. From the moment I walked in, the atmosphere was professional, welcoming, and entirely pressure-free. Park, and I cannot recommend them highly enough. From the moment I walked in, the atmosphere was professional, welcoming, and entirely pressure-free. The absolute highlight of my experience was working with Joey Gesualdo. If you are looking for a seamless, transparent, and actually enjoyable car-buying process, Joey is your guy. He is incredibly knowledgeable about the Genesis lineup and took the time to answer every single one of my questions without ever making me feel rushed. What stood out: Transparency: No hidden fees or "shell games." Everything was laid out clearly. Efficiency: Joey respected my time and made the paperwork process smooth and fast. Product Knowledge: He walked me through every feature of the car, ensuring I felt confident before driving off the lot. The entire team at Highland Park clearly cares about the customer experience, but Joey truly goes above and beyond. I’m thrilled with my new Genesis and even happier with the service I received. More

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⭐⭐⭐⭐⭐ Exceptional Experience at Genesis of Highland Park! I cannot recommend Genesis of Highland Park enough, and if you’re heading there, you absolutely have to ask for Joey Gesualdo. From the moment I I cannot recommend Genesis of Highland Park enough, and if you’re heading there, you absolutely have to ask for Joey Gesualdo. From the moment I walked into the dealership, the atmosphere was professional, welcoming, and entirely pressure-free. We all know car buying can sometimes feel like a marathon of stress, but Joey turned it into a high-end, seamless experience. More

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If you are looking for a car-buying experience that feels more like a partnership than a transaction, I cannot recommend Ronnie Carden at Genesis of Highland Park highly enough. From the moment I steppe more like a partnership than a transaction, I cannot recommend Ronnie Carden at Genesis of Highland Park highly enough. From the moment I stepped into the dealership, the process was seamless and completely stress-free. Ronnie is incredibly knowledgeable and patiently answered every single question I had about the vehicles, features, and performance capabilities. He was never pushy and genuinely took the time to make sure I found the exact right fit for my needs. What really stood out to me was his transparency. Ronnie was completely honest about pricing and provided full disclosure on every detail, ensuring there were zero surprises when it came time to sign the paperwork. It is clear that he prioritizes long-term customer relationships over a quick sale. More

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