Jason Rezman

Heather and Sean were fantastic. They were very knowledgeable about the cars and I believe we got a very reasonable deal. I would definitely buy from them again They were very knowledgeable about the cars and I believe we got a very reasonable deal. I would definitely buy from them again More

by lsgoodman Verified Customer Verified Customer

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the car had a camera from the previous owner and they tooked off and behind the mirror is missing a plastic plate were the cables of the camera was attached......second I drive the car for one day they I tooked off and behind the mirror is missing a plastic plate were the cables of the camera was attached......second I drive the car for one day they I kept it in the garage for one week and the car did not start ,I have to buy a new battery .... More

by robrtperz Verified Customer Verified Customer

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Joey was fantastic. Really the whole Genesis experience was wonderful from driving, to leasing and then delivery. Really the whole Genesis experience was wonderful from driving, to leasing and then delivery. More

by gmoilanen8888 Verified Customer Verified Customer

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My experience purchasing a non-Genesis vehicle from this dealership was disappointing. While I understand this is not their primary brand, I expected the team to be more knowledgeable and better prepared to dealership was disappointing. While I understand this is not their primary brand, I expected the team to be more knowledgeable and better prepared to answer questions about the car's history and features. The financing process was equally frustrating; despite requesting a clear breakdown of quotes for both a single-owner and co-owner scenario, the staff failed to provide any explanation. Instead, we were pressured to sign papers immediately. When I attempted to ask clarifying questions, I was dismissed, and the staff seemed intent only on rushing the process to completion. I would have appreciated a more transparent and professional approach to customer service. During the delivery process, the dealership failed to provide the correct front license plate holder, forcing me to drive home without a plate, which resulted in a ticket just three hours after the purchase. Furthermore, only ten days later, the check engine light came on and I discovered that the coolant levels were well below the minimum requirement. These major oversights lead me to question the thoroughness of their pre-delivery inspection process and whether the vehicle was truly prepared for sale before being handed over to me. More

by Silvia Verified Customer Verified Customer

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Shopping for a luxury vehicle can often feel like an exhausting exercise in high-pressure tactics, but Genesis of Highland Park completely flips the script. From the moment you walk into their modern sh exhausting exercise in high-pressure tactics, but Genesis of Highland Park completely flips the script. From the moment you walk into their modern showroom, the atmosphere is welcoming, professional, and customer-focused. The sales team makes test-driving, trading in, and purchasing a vehicle a genuinely painless process. Pricing transparency is a major strong suit here—the team is upfront right from the start, respecting your time and making sure you understand all of your options without feeling cornered. The stellar experience doesn’t end when you drive off the lot. Taking your vehicle in for regular maintenance is just as smooth. The service advisors are communicative, detail-oriented, and happy to answer any technical questions you might have about your car from start to finish. Little touches—like receiving your car back thoroughly washed and vacuumed alongside a clean loaner vehicle—truly elevate the ownership experience. More

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Here is a comprehensive, positive 5-star review template you can use or customize for Genesis of Highland Park:Outstanding Buying and Service Experience!Rating: $\mathbf{5 / 5}$ StarsLocation: Genesis of Hi you can use or customize for Genesis of Highland Park:Outstanding Buying and Service Experience!Rating: $\mathbf{5 / 5}$ StarsLocation: Genesis of Highland Park (2860 Skokie Valley Rd, Highland Park, IL) I recently purchased my vehicle from Genesis of Highland Park, and the entire experience was phenomenal from start to finish. Buying a luxury car can sometimes be a stressful, high-pressure process filled with hidden fees and numbers games, but this team completely changed my perspective. Transparent & Low-Pressure Sales: From the moment I walked in, the atmosphere felt like a partnership rather than a traditional high-pressure sales pitch. Pricing was upfront, clear, and there were zero games played by management. Extremely Knowledgeable Staff: My sales consultant was professional, patient, and deeply knowledgeable about the vehicle's features, trims, and specs. They made sure I locked in the exact configuration I wanted without any hassle. Top-Notch Customer Service & Post-Sale Care: The level of care didn't stop once the paperwork was signed. The finance and management teams were exceptionally courteous, and subsequent interactions with the service department have been just as smooth, communicative, and efficient. More

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I am happy with the stress-free purchase of the car. Thanks. I am so happy. Thanks. I am so happy. More

by yevhen25 Verified Customer Verified Customer

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This was a great experience with great people that I dealt with. However, the car was only on 1/4 full of gas when I picked it up and the wiper blades may need to be replaced. Otherwise, a great experi dealt with. However, the car was only on 1/4 full of gas when I picked it up and the wiper blades may need to be replaced. Otherwise, a great experience with a professional, courteous, and fabulous sales team. Very impressive and I am very pleased. Jonathan Strouse More

by Jstrouse3 Verified Customer Verified Customer

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We have found the dealership friendly, communicative, efficient, and attentive. Love the pickup and delivery service. efficient, and attentive. Love the pickup and delivery service. More

by rdaspit Verified Customer Verified Customer

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I finally found a dealership that treats me like a valued customer, instead of a distraction they need to make excuses to about work that didn't get done. My only regret is, it took me this long to find the customer, instead of a distraction they need to make excuses to about work that didn't get done. My only regret is, it took me this long to find them. Am I going back here for services? You bet. It would be stupid not to. More

by 9phil9 Verified Customer Verified Customer

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