Joey Catron | Page 3

Personable and Professional Joe was a fantastic employee who represented the best of what a dealership should strive to be: personable to your needs/concerns and yet professional Joe was a fantastic employee who represented the best of what a dealership should strive to be: personable to your needs/concerns and yet professional to deliver on the expectations a customer has for having their car issue resolved. A friendly face with more than enough skills to deliver, thanks! More

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Warranty repair for fuel fill door I had appointment for 9:40 and advised tech who checked me in I would wait around. The waiting area was fairly crowded and I was expecting a signific I had appointment for 9:40 and advised tech who checked me in I would wait around. The waiting area was fairly crowded and I was expecting a significant wait. However, I was pleasantly surprised when I saw my car come out within about 30 minutes. Problem fixed and I was on my way. I was very pleased with overall experience. More

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Friendly courteous and not pushy I was seen without an appointment for service and recall needs. Joe was friendly, courteous and not pushy on the services that I needed but declined. I was seen without an appointment for service and recall needs. Joe was friendly, courteous and not pushy on the services that I needed but declined. I love the waiting area and workstations to plug in and get work done while waiting. More

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Heat service experience I brought my Rubicam in for reoutinebmainteance and the Uconnect dropping calls. They first tried a software update on the Bluetooth module that didn’ I brought my Rubicam in for reoutinebmainteance and the Uconnect dropping calls. They first tried a software update on the Bluetooth module that didn’t correct the issue so they replaced the module and all is working properly now. Thanks to the friendly service staff. Definitely will be back for all my service needs. More

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Great Service This dealership is the best , they always go out of there way to please the customer. The service staff is by far one of the best i have ever dealt wi This dealership is the best , they always go out of there way to please the customer. The service staff is by far one of the best i have ever dealt with. they always display and show a sense of Urgency to correct the problem you have at hand. More

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Leadership The Key to Great Service! Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealer Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealers closer to my house, but none have service at this level! The Ourisman team has earned my trust! Nobody touch’s my cars but Matt my Mechanic! Plus the Tire match deals make it so convenient! More

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Very poor service! Technician left my key on while servicing my vehicle and ran the battery dead. To make matters worse, they tried to sell me a battery for $195. Really Technician left my key on while servicing my vehicle and ran the battery dead. To make matters worse, they tried to sell me a battery for $195. Really! I don’t expect anything for free, but why not offer me a battery at dealer cost since the technician caused the problem. Extremely disappointing service! More

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Oil change and recalls taken care of. I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt More

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Great Service! Dropped Jeep for an oil change the night before and it was ready for pickup before work the next day! I really appreciate the service team working Dropped Jeep for an oil change the night before and it was ready for pickup before work the next day! I really appreciate the service team working to accommodate my schedule! More

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Excellent very happy with the work, they gave me the car washed and at the time they promisedI will recommend it to all my friendsI'm very grateful for how they very happy with the work, they gave me the car washed and at the time they promisedI will recommend it to all my friendsI'm very grateful for how they treated me More

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