Joey Burns | Page 4

Purchase of Pilot The team at Ken Garff Honda was super friendly and helpful. Mario walked us through the features of the vehicles we were looking at with no pressure The team at Ken Garff Honda was super friendly and helpful. Mario walked us through the features of the vehicles we were looking at with no pressure or heavy handed sales tactics. Would highly recommend this dealership. More

by josephzp Verified Customer Verified Customer

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The Best Car Buying Experience of My Life Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car pu Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car purchase and then provided information to help me make the choice that worked the best for me. There was never any pressure and I always felt like he was looking out for my best interests as we worked through the whole process. Enoch is very knowledgeable about the various options that are available and rather than trying to push any of these options on me, he provided an honest set of pros and cons so that I could make informed decisions. When I had questions that he didn't know the answer to, he didn't just wing it. He located someone else in the building who did have the answer and could explain so that I had a clear understanding. At no time in the process did I get the impression that he was just trying to close a sale. Brian Walker came in to walk through the financials in the contract and I had a number of questions regarding the numbers and how it all added up. I have gone through this with other Dealerships in the past and this is often where I have found padding in the contract. I would find added costs that were not a part of the original quote or part of the discussion with Sales, but that was not the case here. Brian took me through the financials, patiently answered all of my questions, and all of the numbers added up based on the conversations that I had with Enoch during the Sales process. After signing all of the paperwork and completing that part of the process, Enoch took my wife and I out to the car and spent another hour making sure that we understood how all of the technology worked and that both of our phones were fully configured. When we drove the new car off the lot that night we both had a very positive impression of the way we were treated, and I really think this is the way that buying a car should be. During the first week of driving the car, I discovered a problem and I took it back in to show them. I worked with Enoch and Joey Burns on this and they had to have the Service Department diagnose the issue. I explained that if the solution involved anything very intrusive in terms of taking components apart in order to replace them, I would like to trade the car for a different one and they agreed. When we learned there was a defective audio component and that this would need to be replaced in order to solve the problem, they were true to their word and allowed me to select a different car. Even though this was a pain to redo all the paperwork, and the problem was something that was essentially out of their control, they took care of me in order to insure that I was happy with the end result. In every step of this process I felt like the people at Ken Garff in Riverdale were honest, they acted with integrity, and they were focused on making sure that I remained a long-term Customer. They were not just trying to sell me a car. If you want to experience how buying a car should be, I suggest you give Enoch a call. More

by Greg Verified Customer Verified Customer

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Quick and painless Was quick and painless. Nice people. Good ice water. They weren't pushy at all. They liked their jobs and seemed pretty honest people. Just wish I'd s Was quick and painless. Nice people. Good ice water. They weren't pushy at all. They liked their jobs and seemed pretty honest people. Just wish I'd seen the damaged windshield before I drive off 😂 More

by sethydish Verified Customer Verified Customer

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Top notch. Professional. Quick Bought or 2014 accord v-6 touring.. In and out of the dealership an hour. Love the car and enjoyed the sales experiance . Had a few areas that needed Bought or 2014 accord v-6 touring.. In and out of the dealership an hour. Love the car and enjoyed the sales experiance . Had a few areas that needed to be cleaned cris did a great job . Thanks More

by dchurch361 Verified Customer Verified Customer

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Excellent Service My wife and I have been looking to replace our family van and met Joey at the dealership over a year ago. He was very helpful in answering all our que My wife and I have been looking to replace our family van and met Joey at the dealership over a year ago. He was very helpful in answering all our questions and concerns. We were so impressed with him, we never felt pressured at all. We didn't buy a car at the time but continued our research into new vs used. Finally almost a year later I called Joey and told him we were ready to buy! We purchased a 2019 Honda Odyssey. The kids love it and we love it! It was a very pleasant and easy process. My wife and I highly recommend Joey Burns to anyone, anytime! More

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Incredibly Positive experience I recently spent time at Ken Garff Honda Riverdale negotiating a new car purchase. It was such a good experience! Tyler Briscoe was AWESOME, and so wa I recently spent time at Ken Garff Honda Riverdale negotiating a new car purchase. It was such a good experience! Tyler Briscoe was AWESOME, and so was Abby Burns. They both went the extra mile (or two) to get me the best deal possible without any of the stereotypical sales tactics consumers often hear war stories about. Both Tyler and Abby were attentive, patient, and more than helpful. We did a lot of comparison shopping for this new car purchase (we priced dealerships throughout Utah and the Intermountain West including Boise and Las Vegas). Ken Garff Honda in Riverdale gave us the best deal, hands down! I could not give a better recommendation! Thank you Tyler and Abby!! More

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Excellent Service Brought my car in with some issues it had, when I got it back car feels better than ever. Excellent work Ken Garff Honda Riverdale Brought my car in with some issues it had, when I got it back car feels better than ever. Excellent work Ken Garff Honda Riverdale More

by FK8 R Verified Customer Verified Customer

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Bad service Had an oil change done on my car smelled like burning oil took it back they wash of the motor still smells like burning oil contact the gm Joey Burns Had an oil change done on my car smelled like burning oil took it back they wash of the motor still smells like burning oil contact the gm Joey Burns He told me that they can’t make me happy so don’t bring my car back take it somewhere else I get it I guess take the customer money can’t fix the issue tell you to go somewhere else they can hear you and when you get up to pay they have items they say you declined and never said a word about it More

by carguy1 Verified Customer Verified Customer

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Fast & Great Service We finished the purchase quickly, instead of the back & forth that normally happens when biying a car. Mario was great and we would recommend him and We finished the purchase quickly, instead of the back & forth that normally happens when biying a car. Mario was great and we would recommend him and Ken Garff Honda Riverdale to friends & family. More

by GKeddy99 Verified Customer Verified Customer

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Great! Friendly, helpful, thorough, fast. Couldn’t ask for better service. Great people to work with. Overall a very positive experience! Everyone bends over Friendly, helpful, thorough, fast. Couldn’t ask for better service. Great people to work with. Overall a very positive experience! Everyone bends over backward to be helpful. Very clean and well stocked store. More

by JBL.375 Verified Customer Verified Customer

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