Joel Tamez

My daughter recently purchased a vehicle at Arrigo, and Joel or James provided outstanding support throughout the entire sales process. He was patient, professional, and genuinely helpful, which made her f Joel or James provided outstanding support throughout the entire sales process. He was patient, professional, and genuinely helpful, which made her feel confident in her decision. However, the overall process took an exceptionally long time, and the finance department pushed very hard to sell the vehicle protection plan. A protection plan is optional, and that should be stated clearly up front rather than presented with pressure. I was also not pleased to find that a $495 premium protection plan had been added in the finance paperwork without a clear explanation. Joel was excellent, but the extended time and the aggressive approach in finance definitely impacted the experience. More

by Chowdafan Verified Customer Verified Customer

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Not happy with finance mgr I FEEL THAT HE OVERCHARME ,IT WAS AGREED TO PAY 45K FOR THE VEHICLE BUT HE CHARGE ME 46K plus all taxes & licenses,Richard was not able to show me on the purchase contract why he WAS AGREED TO PAY 45K FOR THE VEHICLE BUT HE CHARGE ME 46K plus all taxes & licenses,Richard was not able to show me on the purchase contract why he charge 46k selling price of the vehicle not 45k, I feel that I was over charged More

by izqlili_20 Verified Customer Verified Customer

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Very attentive, reassuring & patient. Didn’t feel rushed or forced, held my hand every step of the way! Great experience no complaints Didn’t feel rushed or forced, held my hand every step of the way! Great experience no complaints More

by Shenequa Verified Customer Verified Customer

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Joel was hands down the best salesman i have ever dealt with. He did not b/s us and we got straight to the point and test drove 2 cars. He helped me pick the better option for us and got us approved quickl with. He did not b/s us and we got straight to the point and test drove 2 cars. He helped me pick the better option for us and got us approved quickly. We were in and out of the dealership in about 2 hours which is incredibly fast for buying a car. He will definitely be my go to guy for all of my future car purchases More

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Excellent experience purchasing our new Durango great customer support team Very knowledgeable staff Will purchase again customer support team Very knowledgeable staff Will purchase again More

by vjz0501 Verified Customer Verified Customer

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It was a nice experience. There was no hard sell and pushy sales people. It was a fast and easy process. Would definitely recommend yo anyone looking for a new or used ride. There was no hard sell and pushy sales people. It was a fast and easy process. Would definitely recommend yo anyone looking for a new or used ride. More

by AGILL62 Verified Customer Verified Customer

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From my first phone call, to my test drive, to meeting Joel, I could not have asked for a better experience. Driving the car with Joel felt like driving with a friend. Management was 100% transparent abou Joel, I could not have asked for a better experience. Driving the car with Joel felt like driving with a friend. Management was 100% transparent about my wants and needs and how they could accommodate me. Within 24 hours I had the exact vehicle I wanted and my price. You can't beat that! More

by Diego Pasca Verified Customer Verified Customer

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Excellent in service and sales. Polite in all aspects of my vehicle purchase. Worked in timely manner and very accommodating. Polite in all aspects of my vehicle purchase. Worked in timely manner and very accommodating. More

by zachtrevin0208 Verified Customer Verified Customer

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Fast and easy process Very friendly and helpful Great experience very knowledgeable helped me get exactly what I was looking for experience very knowledgeable helped me get exactly what I was looking for More

by jasonvalentine6214 Verified Customer Verified Customer

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They try to drain your wallet by telling you one price and then when it comes to sign the price goes up and then when it comes to sign the price goes up More

by mladner237 Verified Customer Verified Customer

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