Joel Olivares
Joel Olivares at Big Star Cadillac

Joel Olivares

Finance Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

5.0
40 Reviews
5.0

40 Reviews

Write a Review

40 Reviews of Joel Olivares

February 03, 2025

Dealership Rating
Employee Rating

I sent an inquiry about a vehicle on a Friday afternoon. I received a call immediately from Matt. We talked and scheduled a meeting the next morning to test drive and talk about the car. I arrived and Matt More

by district2549
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Purvis

Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 02, 2025

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Jason was the best, very professional and efficient . Helped me out throughout my journey with buying the car More

by linythomas2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Ramsland

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 01, 2025

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Employee Rating

Prompt, professional, great communication, welcoming, friendly, easy to close a deal with, great options, accommodating More

by M_VALLOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Jackson

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

The purchase process was hassle free! Great salesman and delivery specialist. Would highly recommend Big Star Cadillac. More

by KAREN.OCHOA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Connor, Rachel Ruiz , Deyme

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

The salesman was a good guy the service department is a joke as long as you keep the lease they have a list the for services but when you by your lease and charge you 3999 for they don’t want to do the re More

by arndadesignz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Big Star Cadillac responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 31, 2025

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Employee Rating

Gary was great, would recommend him to anyone. He made everything easy and has been helpful after the purchase as well. More

by jenkahla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Lee Velazquez

Jan 31, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 30, 2025

Dealership Rating
Employee Rating

Great experience! Mark was very helpful with all my questions and concerns. Everyone I encountered at the Big Star was courteous and professional. We will be back in t More

by Acooper12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Parsons

Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 30, 2025

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Employee Rating

Cristian provided top notch service. Smooth buying process and took care of all my needs More

by JASONMINIEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 26, 2025

Dealership Rating
Employee Rating

The sales staff was very informative, helpful, available, and responsive. Sales management was available but not quite as receptive as I was hoping for or expected. Overall, it was a very good sales experien More

by steve_gilder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 18, 2025

Dealership Rating
Employee Rating

Christian did an awesome job taking care of my needs. Smooth transaction through whole process. More

by JASONMINIEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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