Joel Olivares
Joel Olivares at Big Star Cadillac

Joel Olivares

Finance Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

5.0
44 Reviews
5.0

44 Reviews

Write a Review

44 Reviews of Joel Olivares

March 01, 2025

Dealership Rating
Employee Rating

Great Customer Service! ! Easy car buying experience. Will recommend Big Star Cadillac to many others! More

by jc7393
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio , Lee Velazquez and Demey (unsure of last name). Both were excellent

Mar 03, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

February 20, 2025

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Kevin Sonnier & George Castillo gave me the best possible information to help me decide on a vehicle best suited for my needs. The customer service and every interaction with them was superb from walking int More

by bobsegerrocks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Sonnier, George Castillo

Feb 20, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

February 12, 2025

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Very good customer service by everyone. We had a lot of questions that were answered completely More

by SHAYALHALABY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 09, 2025

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The team was very helpful and ready to make a deal. I greatly appreciate the honesty and promptness of the entire team. More

by G1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

February 03, 2025

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I sent an inquiry about a vehicle on a Friday afternoon. I received a call immediately from Matt. We talked and scheduled a meeting the next morning to test drive and talk about the car. I arrived and Matt More

by district2549
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Purvis

Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 02, 2025

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Jason was the best, very professional and efficient . Helped me out throughout my journey with buying the car More

by linythomas2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Ramsland

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 01, 2025

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Employee Rating

Prompt, professional, great communication, welcoming, friendly, easy to close a deal with, great options, accommodating More

by M_VALLOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Jackson

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

The salesman was a good guy the service department is a joke as long as you keep the lease they have a list the for services but when you by your lease and charge you 3999 for they don’t want to do the re More

by arndadesignz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Big Star Cadillac responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 31, 2025

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The purchase process was hassle free! Great salesman and delivery specialist. Would highly recommend Big Star Cadillac. More

by KAREN.OCHOA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Connor, Rachel Ruiz , Deyme

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

Gary was great, would recommend him to anyone. He made everything easy and has been helpful after the purchase as well. More

by jenkahla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Lee Velazquez

Jan 31, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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