Joe Palmisano | Page 19

I just got my first service on my 2020 Es 350 F-sport! I Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to s Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to service and brought the loaner car to me directly! 10/10 love this dealership and the service I receive here. More

Report | Print

Joe Pappalardo service manager took amazing care of my daughter who had a flat tire and was stranded. 5 star service. Lexus of Brookfield Rocks daughter who had a flat tire and was stranded. 5 star service. Lexus of Brookfield Rocks More

Report | Print

You couldn’t ask for anything better! Family oriented dealership! From the first day 3 years stepping into the dealership to buy a vehicle, to now, I’ve been treated like a true family member. Now workin dealership! From the first day 3 years stepping into the dealership to buy a vehicle, to now, I’ve been treated like a true family member. Now working for the company, I truly feel accepted, and honored to work with greatness! More

Report | Print

YOU NEED TO GO HERE Joe is THE BEST. Sam Aly and Kevin were great!!! I was greeted and helped by all the friendly employees. Very impressed! Will definitely return and Joe is THE BEST. Sam Aly and Kevin were great!!! I was greeted and helped by all the friendly employees. Very impressed! Will definitely return and More

Report | Print

Exceptional service and instruction Lexus Wade made a very sophisticated and complex computerized system easy to understand and navigate. He carefully took time to make sure I understood Lexus Wade made a very sophisticated and complex computerized system easy to understand and navigate. He carefully took time to make sure I understood each system an assured me that there were many ways to contact him at any time in the future if I had questions or needed a review. His patience and simplification of the process were most appreciated. He and Jim Janowski were an outstanding team which helped me understand the many features of my new Lexus. It was a pleasure to work with both of them as well as Joe Palmisano of Brookfield Lexus. More

Report | Print

Ultimately Awesome This was not my first time doing business with this dealership. My prior purchase is what brought me back. I had emailed the salesperson who previou This was not my first time doing business with this dealership. My prior purchase is what brought me back. I had emailed the salesperson who previously worked with me only to be advised he was on furlough but miracles of miracles he returned and things went extremely well. Due to the pandemic the preowned cars I was interested in never seemed to be available or would have other issues. Dale Roeglin, went above and beyond to find a vehicle to my liking and more importantly to fit my needs. He has a true old school salesman personality with a modern concern for clients. The dealership is so nice, friendly and I recommend them to everyone. I am grateful for Joe Palmisano who kept in touched with my transaction and for Sam Aly who was my initial salesperson while Dale was furloughed. What I value most about this dealership and Dale, is that the relationship is ongoing. It is not a you purchased so bye bye situation. They advise you to keep in touch and offer you sincere promise to be there in the future if need them. I have needed them and they were there. I feel confident that my current purchase will received the same stellar customer service. More

Report | Print

First Class Experience had an amazing experience at Lexus of Brookfield thanks to Joe, Sam, Wade and Sam. We were coming in from Hawaii and were looking to buy a Lexus RX350 had an amazing experience at Lexus of Brookfield thanks to Joe, Sam, Wade and Sam. We were coming in from Hawaii and were looking to buy a Lexus RX350. Joe helped us find just the right one for us. Sam in Sales and Samuel in Finance made our purchase so easy. Wade taught us how to use all the special features of the car so that we could get the most out of our Lexus. More

Report | Print

Great people selling fabulous cars at fair prices In my experience, buying a car hasn't been pleasant or easy, but Lexus of Brookfield has changed my mind. From the moment we entered the dealersh In my experience, buying a car hasn't been pleasant or easy, but Lexus of Brookfield has changed my mind. From the moment we entered the dealership, we had exceptional service and assistance. We were greeted immediately by the organized and friendly receptionist, and were led to our salesperson Dale Roeglin (whom we highly recommend). Dale was informative, considerate, caring and very attentive to our needs. We also spoke with Joe Palmisano during our purchase, and aside from being caring and friendly, he was a top-notch communicator and a genuinely great guy. Wade (aka Lexus Wade) was really great in helping us with the new technology on our new vehicle, and is such a thoughtful person to have uploaded videos just in case we need them. He is also an email, text or phone call away - which is really handy if we have an issue or question about our car. Overall I would have to honestly say Lexus of Brookfield has redefined my expectations for new car purchases in the very best way. More

Report | Print

We had a nice experience with the dealership with great customer service and we'd definitely recommend them to anyone looking for a new purchase. It was great doing business with them. customer service and we'd definitely recommend them to anyone looking for a new purchase. It was great doing business with them. More

Report | Print

Professional, friendly and quick sales process without feeling rushed. All my questions were answered and everyone I interacted with was knowledgeable and polite. I will be buying all of my vehicles from feeling rushed. All my questions were answered and everyone I interacted with was knowledgeable and polite. I will be buying all of my vehicles from here from now on. More

Report | Print