Joe Fruzyna | Page 22

Best car purchase experience Genuine and collaborative are the two words to best describe the team at Clarendon Hills Infiniti. Rishi Nath is the first salesperson who made my en Genuine and collaborative are the two words to best describe the team at Clarendon Hills Infiniti. Rishi Nath is the first salesperson who made my entire car buying experience an enjoyable one. It was as if he worked for me, rather than the dealership. He went out and found the exact car I wanted instead of trying to push one from the inventory on hand. Rishi and Joe Fruzyna make negotiating price and terms easy, with zero stress. Even the process of closing and completing paperwork was made fun working with Jacob Lubinski. A perfect end to end experience. More

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MY DREAM CAR!! I had the best experience working with Rishi. He was super easy to work with and made sure my experience was nothing short of amazing. Made sure every I had the best experience working with Rishi. He was super easy to work with and made sure my experience was nothing short of amazing. Made sure everything was perfect for me like colors and packages I LOVE my new QX60!! I will recommend Rishi him to all my friends and family. Thank you Rishi I’m your customer for life! More

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Horrible liars! Horrible! I had reached out for a price, and this dealer was much higher than other dealers. Then the Sales Manager Joe Fruzyna called me. Made me Horrible! I had reached out for a price, and this dealer was much higher than other dealers. Then the Sales Manager Joe Fruzyna called me. Made me an offer. Much better. I had reached out to multiple dealers and Joe beat their price verbally and in email. We settle on a price but I can't come for a few days. The dealership is a 5HR drive for me. The day I am leaving another dealer sends me a better price. This was very close to the end of the month and most dealers will start to offer better deals at the end. I ask Joe if he can match it. He said YES. Sends me an email and a text with the offer. I hop in my car and start driving. Halfway there I stopped for a break and asked one question and Joe gets frustrated at the number of emails we had been sending and tells me he is going to refund my deposit. AFTER I drive to Chicago and AFTER I booked a hotel. I continue on to the dealership to see if we can work it out and Joe wouldn't even come out and talk to me. He had 2 other people come out and tell me that they wouldn't honor the deal we set. They would however honor a much higher price. Naturally I walked away. Joe didn't even have the courage to come tell me face to face. Instead he sat like a little coward in his office. My advice would be to steer clear of this dealership. They clearly do not honor their word and in this case cost me a lot of money. It's ok though. I bought my Infiniti elsewhere and got an even better price and much better service. More

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Was treated like a king by my salesman anything I as was tak They were professional and and polite and not xxxxx at all helped me through the process and went way past helpful . Picked me up when I had to drop They were professional and and polite and not xxxxx at all helped me through the process and went way past helpful . Picked me up when I had to drop my old lease Rishi was just great. He personally made me a long time customer More

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Nice people to do business with Great service and a fair price. Very nice and attentive customer service. Will reccomend them to my friends and family. We love our new QX60 ! Great service and a fair price. Very nice and attentive customer service. Will reccomend them to my friends and family. We love our new QX60 ! More

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Honest Sales Team This particular dealership was much friendlier than other dealerships in our area. Our sales person was fantastic and jived with our personality. Prob This particular dealership was much friendlier than other dealerships in our area. Our sales person was fantastic and jived with our personality. Probably the only car buying experience where we felt the sales team was completely honest, respected our decision making process and was not "pushy". More

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Terrible experience. Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car (bought with 0 miles and has less than 2300 to date) has a rattle in the door and a steering wheel that isn't straight. When you spend 53k on a car, that should not be a thing. I had a review up before, and agreed to take it down if they fixed the problem. I held up my end, they didn't hold up theirs. This is a long one full of many bad incidents... It started off good. Bought a Q50 red sport here in June 2017. Had a decent experience purchasing. Opted for the paintless dent repair, wheel coverage, and paint warranties. First sign of trouble was 2 days after purchase I went to pick up some wheel locks from them, and they said they'd put them on. I told them I'd do it, as I wanted to make sure they were torqued per the specs in the manual. The GM assured me they would be. So, on his word, I let them put them on. Got the car home, and low and behold, not torqued. Not even close. Was about a full half of a turn each away. But, whatever, that's a small thing in and of itself. Next, about a month after owning the car, got hit with hail. But, I have paintless dent repair right? Paid about 4K for those warranties. So I call to file a claim and see if it's covered. After getting transferred 3 times, I'm told to send them a copy of the contract (who sells warranties and doesn't have a copy of what they sold??). So I send it to them. A week goes by, and no reply. At all. Not to my call or email. Not to even deny the claim. In the meantime, Allstate fixes the car. So I end up having to call THEM back, and they still can't give me a straight answer. Apparently the warranty is useless, they'll just cash the check and dodge the calls. On top of this, from day 1 off the lot, the steering wheel was off to the left a bit. I chalked it up to maybe it's new and needs some road time. After a little while, it became a bit annoying to have to have the wheel left to go straight. And a rattle inside the driver side door started to develop, behind the little panel with the leather in it. So, I called to make a service appointment. Since I work during the week, tried to set up to drop off on Saturday. The girl on the phone says they don't do anything besides oil changes on saturdays, so I'm out of luck. Even though under the warranty I'm supposed to get a loaner. Tried contacting the salesperson and the GM and neither replied after 4 days and multiple attempts. So after being denied the service, I ended up leaving a review on Facebook. I was contacted within hours by the salesman to set up an appointment. He one of the service department guys call me (one of the 2 people I could say something positive about..that 1 service guy and the finance guy were ok), and we get the appointment set up. I drop the car off, leave it for a couple days, and pick it up. When I go to pick it up, I take thebtehcnician on a ride to hear the door rattle, and he puts some padding inside. Says it'll be 20 minutes. Ends up being 2 hours. They did an alignment and apparently the toe was off on the car, which shouldn't be happening with a brand new car. Now the steering wheel is off to the right. So, I make a couple attempts to get this serviced and no replies. I end up doing one of those Infiniti service surveys, and mentioned the issues. Now I get a reply within an hour. So, I try to set the service up to get it repaired. I figure since I'm going out of town for work, I can drop it on a Saturday and pick it up Thursday, that way I won't need a loaner and they won't be rushed. But as soon as I mention dropping it off, the Service manager sends me an email about how they're "not in the practice of giving out loaners". A loaner I didn't ask for or need, but by all rights considering it was an off the lot issue, as well as an issue THEY failed to fix the first time. So I tried to explain to him how, considering all the other times they've dropped the ball, that's not exactly good customer service. He proceeds to point the finger at the sales department and the aftermarket department (for the record, it WAS the service department that didn't torque the lugs. I was there). So, now we have a major issue. They dropped the ball, sold me a defective vehicle, failed to fix it properly, and the customer service is HORRENDOUS. Once your check clears, good luck getting any service or halfway decent service here. After this experience, despite the fact that it is a quick and nice car, I would NEVER buy another Infiniti. This has soured me on the whole brand. And unlike the last review, I will not be deleting this one. They failed to actually follow through on properly repairing a defect, while making it difficult to get anything done. Worst car buying experience I've ever had. This is the ONLY time I've bought a car and if I could do it over again, I'd change it. I got way better service when I bought a Nissan a few years ago. More

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My car buying through Bob Polanek My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I s My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I saw my car advertised by Clarendon Hills Infinity! This sale was all done over the phone and web! Bob Polanek was even nice enough to send me video of the car with the top in motion Oh I guess I should mention the car is a 2014 Infinity Q60 IPL Convertible. I would recommend to anyone looking to buy a car to check out Bob Polanek @ Infinity of Clarendon Hills. This was a lot easier than I thought it would be and Bob Polanek is the reason why! Thank You Bob Polanek for all your help with my purchase and getting the car shipped to me so fast! Thank You Again Bob Polanek More

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Purchased new qx60 Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. More

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First class It's always a pleasure to do business with the Korallis family at Infiniti of Clarendon Hills. Today I leased my 15th auto from this dealership. I rec It's always a pleasure to do business with the Korallis family at Infiniti of Clarendon Hills. Today I leased my 15th auto from this dealership. I received first class treatment and got a great deal. More

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