Joe Fruzyna | Page 22

Terrible experience. Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car (bought with 0 miles and has less than 2300 to date) has a rattle in the door and a steering wheel that isn't straight. When you spend 53k on a car, that should not be a thing. I had a review up before, and agreed to take it down if they fixed the problem. I held up my end, they didn't hold up theirs. This is a long one full of many bad incidents... It started off good. Bought a Q50 red sport here in June 2017. Had a decent experience purchasing. Opted for the paintless dent repair, wheel coverage, and paint warranties. First sign of trouble was 2 days after purchase I went to pick up some wheel locks from them, and they said they'd put them on. I told them I'd do it, as I wanted to make sure they were torqued per the specs in the manual. The GM assured me they would be. So, on his word, I let them put them on. Got the car home, and low and behold, not torqued. Not even close. Was about a full half of a turn each away. But, whatever, that's a small thing in and of itself. Next, about a month after owning the car, got hit with hail. But, I have paintless dent repair right? Paid about 4K for those warranties. So I call to file a claim and see if it's covered. After getting transferred 3 times, I'm told to send them a copy of the contract (who sells warranties and doesn't have a copy of what they sold??). So I send it to them. A week goes by, and no reply. At all. Not to my call or email. Not to even deny the claim. In the meantime, Allstate fixes the car. So I end up having to call THEM back, and they still can't give me a straight answer. Apparently the warranty is useless, they'll just cash the check and dodge the calls. On top of this, from day 1 off the lot, the steering wheel was off to the left a bit. I chalked it up to maybe it's new and needs some road time. After a little while, it became a bit annoying to have to have the wheel left to go straight. And a rattle inside the driver side door started to develop, behind the little panel with the leather in it. So, I called to make a service appointment. Since I work during the week, tried to set up to drop off on Saturday. The girl on the phone says they don't do anything besides oil changes on saturdays, so I'm out of luck. Even though under the warranty I'm supposed to get a loaner. Tried contacting the salesperson and the GM and neither replied after 4 days and multiple attempts. So after being denied the service, I ended up leaving a review on Facebook. I was contacted within hours by the salesman to set up an appointment. He one of the service department guys call me (one of the 2 people I could say something positive about..that 1 service guy and the finance guy were ok), and we get the appointment set up. I drop the car off, leave it for a couple days, and pick it up. When I go to pick it up, I take thebtehcnician on a ride to hear the door rattle, and he puts some padding inside. Says it'll be 20 minutes. Ends up being 2 hours. They did an alignment and apparently the toe was off on the car, which shouldn't be happening with a brand new car. Now the steering wheel is off to the right. So, I make a couple attempts to get this serviced and no replies. I end up doing one of those Infiniti service surveys, and mentioned the issues. Now I get a reply within an hour. So, I try to set the service up to get it repaired. I figure since I'm going out of town for work, I can drop it on a Saturday and pick it up Thursday, that way I won't need a loaner and they won't be rushed. But as soon as I mention dropping it off, the Service manager sends me an email about how they're "not in the practice of giving out loaners". A loaner I didn't ask for or need, but by all rights considering it was an off the lot issue, as well as an issue THEY failed to fix the first time. So I tried to explain to him how, considering all the other times they've dropped the ball, that's not exactly good customer service. He proceeds to point the finger at the sales department and the aftermarket department (for the record, it WAS the service department that didn't torque the lugs. I was there). So, now we have a major issue. They dropped the ball, sold me a defective vehicle, failed to fix it properly, and the customer service is HORRENDOUS. Once your check clears, good luck getting any service or halfway decent service here. After this experience, despite the fact that it is a quick and nice car, I would NEVER buy another Infiniti. This has soured me on the whole brand. And unlike the last review, I will not be deleting this one. They failed to actually follow through on properly repairing a defect, while making it difficult to get anything done. Worst car buying experience I've ever had. This is the ONLY time I've bought a car and if I could do it over again, I'd change it. I got way better service when I bought a Nissan a few years ago. More

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My car buying through Bob Polanek My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I s My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I saw my car advertised by Clarendon Hills Infinity! This sale was all done over the phone and web! Bob Polanek was even nice enough to send me video of the car with the top in motion Oh I guess I should mention the car is a 2014 Infinity Q60 IPL Convertible. I would recommend to anyone looking to buy a car to check out Bob Polanek @ Infinity of Clarendon Hills. This was a lot easier than I thought it would be and Bob Polanek is the reason why! Thank You Bob Polanek for all your help with my purchase and getting the car shipped to me so fast! Thank You Again Bob Polanek More

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Purchased new qx60 Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. More

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First class It's always a pleasure to do business with the Korallis family at Infiniti of Clarendon Hills. Today I leased my 15th auto from this dealership. I rec It's always a pleasure to do business with the Korallis family at Infiniti of Clarendon Hills. Today I leased my 15th auto from this dealership. I received first class treatment and got a great deal. More

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Infiniti of CH provides the best customer service The team at Infiniti of CH has always been friendly, never pushy and have always exceeded my expectations. I highly recommend visiting this dealer so The team at Infiniti of CH has always been friendly, never pushy and have always exceeded my expectations. I highly recommend visiting this dealer so you can meet the exceptional team and experience the difference. More

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CAR LEASE EXPERIENCE @ INFINITI OF CLARENDON HILLS I am a repeat customer from several years of car purchasing. my sales consultant is always most courteous, humorous and just delight to work with.no h I am a repeat customer from several years of car purchasing. my sales consultant is always most courteous, humorous and just delight to work with.no hassle or arm twisting.the entire sales team Joe F / Jacob L. / Steve J. even service depart. team, Anna , Andres, etc. Not only have i leased a car but over the years i also purchased.The entire team made it an enjoyable experience. More

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Great dealer, great sales person, great car! Just leased our second Infiniti through Adam Fick and this dealer. We looked at a handful of other options and kept coming back to another Infiniti be Just leased our second Infiniti through Adam Fick and this dealer. We looked at a handful of other options and kept coming back to another Infiniti because of Adam, the dealer and the overall experience. Every time we went somewhere else to explore options, I missed them. They are sophisticated and professional, and of course, the car is beautiful. Adam actually listens to what you want and will be clear about what they can offer. He is outstanding and won our repeat business because of all aspects involved in getting a new car. More

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Infiniti QX60 Great experince. Friendly, fast and no nonsense. I would highly recommend this dealership to anyone interested in an Infiniti. Hope to be a loyal Infi Great experince. Friendly, fast and no nonsense. I would highly recommend this dealership to anyone interested in an Infiniti. Hope to be a loyal Infiniti owner and work with this dealership again. More

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Great experience with everyone I truly had a great experience at the Clarendon hills Infiniti when looking for a new car for me and my family. They gave me many different options an I truly had a great experience at the Clarendon hills Infiniti when looking for a new car for me and my family. They gave me many different options and found exactly what I was looking for quickly. They were friendly and knowledgeable and I couldn't have asked for a better experience. Jeff Walker my salesperson went above and beyond to help me feel good about my purchase. More

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Purchase 2017 QX80 My wife and I had an exceptional experience in purchasing our new 2017 QX80 at Infiniti of Clarendon Hills. Everyone at the dealership was very knowle My wife and I had an exceptional experience in purchasing our new 2017 QX80 at Infiniti of Clarendon Hills. Everyone at the dealership was very knowledgeable, friendly, exceeded our expectations, and provided excellent service. It was a pleasure for us to do business there. We will definitely recommend this dealership to all our family and friends. In fact our son had already purchased his car there and recommended the dealership to us. Excellent experience! More

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