Joe England

The sales person and service department is great. The financing rep. Did not follow through on promised repairs. The financing rep. Did not follow through on promised repairs. More

by trena_bond Verified Customer Verified Customer

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BOUCHER LINCOLN AND MOLD… For your health and safety, and that of your family, please read this review! My name is Dr. Richard Salm. I am a dentist in Brookfield, WI and own the dental practice “Smiles Fo that of your family, please read this review! My name is Dr. Richard Salm. I am a dentist in Brookfield, WI and own the dental practice “Smiles For Miles Family Dentistry”. As a business owner, I do not take lightly the fact that I am leaving a negative review about another local business. However, for the past three months, Lincoln Boucher has put the health of my family at significant risk. At this point, I have confirmed that Boucher sold me a vehicle with mold in the ventilation system and they refuse to fix it. I hope that my review helps you to protect your children better than I have been able to protect mine. In June 2024, I purchased a lightly used certified pre-owned Lincoln Navigator. The following day, I noticed a strong smell of VINEGAR emitting through the air vents. I immediately informed Boucher Lincoln and continued to inform them of this daily problem over the following three months as they tried to resolve it unsuccessfully three times! I did some research, and learned that if there is mold in the air box, the only way to resolve the issue is to take everything apart to completely remove or clean it… A process that takes approximately 20 hours! Boucher claimed that they could not reproduce the odor, and therefore completed three minor treatments that of course would not address the obvious problem... MOLD in the air box. I constantly felt like I was getting the run-around and they made me feel like I was the problem. In reality, the diagnosis is quite obvious, but not a problem that is cheap to fix. Being that Boucher refused to addess this problem seriously, I took a sample from the air vent. Please see the attached photos of the result... Thriving MOLD CULTURES. At this point, I would have thought that they couldn't deny the source of the odor. Shockingly, they still would not agree and after after spending a lot of my personal time and energy pushing the matter, finally agreed (in writing) to take the car apart and fix the problem. A week after they took my vehicle for this repair, I called for an update. I was told that someone form the Dept. of Transportation stopped by regarding a complaint that I filed. The DOT agent did not give them instructions to alter their plan of taking the vehicle apart, but they decided to change plans anyway. I expected to be told that my vehicle was ready, but instead I was informed that they had an air quality test performed (without my consent or knowledge) and decided not to do the repair. I would never have trusted them with my vehicle if I knew that they would renege on their commitment. At this point, though, I wasn't completely surprised. I informed Boucher that I have a major in Biology and doctorate in dentistry... I have taken many science classes in my day. An air test performed after the A/C and Heat have been completely off for weeks, along with a dramatic change in outside temperature and overnight storing conditions means very little. Mold doesn't just disappear, it becomes dormant until conditions are more favorable. In essence, how do you compare the diagnostic value of an air test as described versus three months of a vinegar odor plus a petri dish thriving with mold growth? Boucher has told me that "We have done nothing wrong and according to Wisconsin Law, we have no obligation to do anything more for you". Perhaps this is true, but isn't this about common decency? I will update this review shortly. My next step is to pay an outside business to take this vehicle apart and fix the problem. I will document this effort and have a test done on the air box showing what anyone with common sense already knows... Boucher Lincoln sold me a moldy car and refuses to fix a problem that can seriously damage the health of my family. FOR THE HEALTH OF YOUR FAMILY, BUYERS BE AWARE. Dr. Richard Salm More

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The service that you receive is always top notch , they’re so professional, And they get the work done in a timely manner. I just love the new building as well . they’re so professional, And they get the work done in a timely manner. I just love the new building as well . More

by WILLIAMSFAM2019 Verified Customer Verified Customer

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By far the best buying experience I’ve ever enjoyed! Thanks to Joe England and Nick! Thanks to Joe England and Nick! More

by christopher.pollard575 Verified Customer Verified Customer

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Had an appointment for an oil change at 0800 and also needed a tire patch. Took nearly two hours before I was able to leave. When I went to go check on the status, I noticed my vehicle parked in front. W needed a tire patch. Took nearly two hours before I was able to leave. When I went to go check on the status, I noticed my vehicle parked in front. When I talked to the advisor, he said he was just about to get my vehicle and I mentioned it was already in front. Felt like it shouldn’t have taken nearly two hours for a tire patch and oil change. More

by VICTOR_POLLAK Verified Customer Verified Customer

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The salesperson was great. The financing person told me that scratches on the rims of the car would be fixed as a part of the extended warranty I purchased. Later when the car The financing person told me that scratches on the rims of the car would be fixed as a part of the extended warranty I purchased. Later when the car was taken in, he told me the scratches were too deep and then gave me the run around when I called. More

by Trenab Verified Customer Verified Customer

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Greg Miller was knowledgeable about the vehicle and our use of it. He was honest about the uses for each app and how it is beneficial for us. use of it. He was honest about the uses for each app and how it is beneficial for us. More

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I originally began my purchase journey at another Lincoln dealership but found my way to Gordie Boucher in West Allis. I could not be happier with the outcome! Nick Loth was fantastic from the first interact dealership but found my way to Gordie Boucher in West Allis. I could not be happier with the outcome! Nick Loth was fantastic from the first interaction to our last handshake. He let us meander on a test ride that lasted well after closing hours, showing us the vehicle's many features along the way. Communication was perfect, and the purchase itself was super simple. Nick even spent upwards of an hour making sure the car was set up for the settings that worked best for us. This might be our first purchase from Gordie Boucher, but it likely will not be our last. Thanks, Nick and the GB Team! More

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Very satisfied with my experience from the time we entered the lot, until we left with r new Corsair that I absolutely love!! Rob did an awesome job that is y we purchased r SUV! entered the lot, until we left with r new Corsair that I absolutely love!! Rob did an awesome job that is y we purchased r SUV! More

by Bzimmer0110 Verified Customer Verified Customer

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I was searching online quite a bit until I found these guys. Adam didn’t sell me a car, he helped me purchase a car and there’s a big difference! The customer service from both Adam and the general mana guys. Adam didn’t sell me a car, he helped me purchase a car and there’s a big difference! The customer service from both Adam and the general manager Joe was a true pleasure. I found my car guys and I couldn’t be happier about that. The newly designed dealership was an enjoyable experience as well. It felt much more like a conversation than a transaction. It felt great to be comfortable and actually enjoy this process which can sometimes be an intimidating or frustrating experience. Thank you Adam! Thank you Joe! Thank you Gordie Boucher Lincoln!!! More

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