Joe England
Joe England at Gordie Boucher Lincoln of West Allis

Joe England

General Sales Manager

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

4.5
53 Reviews
4.5

53 Reviews

Write a Review

Dealership Experience

11 yrs, 8 mos

Industry Experience

23 yrs, 4 mos

53 Reviews of Joe England

October 27, 2024

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Employee Rating

The sales person and service department is great. The financing rep. Did not follow through on promised repairs. More

by trena_bond
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Gordie Boucher Lincoln of West Allis responded

Trena, Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

October 18, 2024

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Employee Rating

BOUCHER LINCOLN AND MOLD… For your health and safety, and that of your family, please read this review! My name is Dr. Richard Salm. I am a dentist in Brookfield, WI and own the dental practice “Smiles Fo More

by Richard.salm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 22, 2024

Gordie Boucher Lincoln of West Allis responded

We respect Dr. Salm’s description of the facts from his perspective and can appreciate that he values the health and safety of his family. In response, we would like to state that our dealership values the health and safety of our customers, and despite our extensive efforts, we have been unable to confirm the presence of either an odor or mold in Dr. Salm’s vehicle. As we have previously explained to Dr. Salm, to the extent he presents proof that mold is present in the vehicle as asserted, we would be more than happy to pursue a claim on his behalf with Ford Motor Company under the certified pre-owned (CPO) program. Joe England General Sales Manager 414-327-6000

Oct 22, 2024

Richard.salm responded

You have reached out to me several times already. Most recently, I was offered the amazing opportunity to trade in my vehicle for over $14,000 less than what I paid for it... Just 3 months and 3000 miles later -- what generosity!!! Lets just be honest with the fact that selling me a MOLDY NAVIGATOR just wasn't enough... You want to screw me over on the buy-back value too! Recall, this amazingly generous offer came right after you reneged on repairing the air box properly, a commitment given to me in writing. You picked up my vehicle and kept it for over a week. It wasn't until I called for an update that I found out that you changed your mind and completed no repair whatsoever. I believe you blamed me because someone showed up from the DMV in response to my complaint regarding the mold... A complaint that I should have never needed to file but was more than warranted. The gentleman from the DMV was very clear in telling me that you told him about the planned repair, but not the fact that you were planning to backtrack on your word. Responding to my review and offering to contact me after all of this makes no sense. The only reason I can think of is that you are attempting to portray a false illusion that you are actually trying to help me, which obviously you are not. It's not fair to the public to pretend that you have your customer's backs when clearly you do not.

Oct 22, 2024

Richard.salm responded

Mr. England, I literally took a sample from the air vent and grew a thriving mold culture for you! I emailed you numerous photos, the specific mold type that it is with a summary of uow dangerous it is, and posted all of this to the google review that I left your business. This is a simple process and something that you could have easily done yourself, if my moldy petri dish is not sufficient for you. Your responses are consistent with all of my dealings with Boucher Lincoln thus far. You avoid the facts, give excuses, and in the end, do not help even when it is obvious you should. I can't help but laugh at your last comment as I spent my time and effort giving you the proof that you say doesn't exist... 3 months of a vinegar like odor followed by a petri dish thriving with mold growth -- what more can you ask for? Science doesn't lie.

October 09, 2024

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Employee Rating

The service that you receive is always top notch , they’re so professional, And they get the work done in a timely manner. I just love the new building as well . More

by WILLIAMSFAM2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, John Katrichis , Kifat

Oct 09, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis. We look forward to having you as one of our valued customers for many more years to come! Roy Reger Service Manager 414-327-6000

September 25, 2024

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Employee Rating

By far the best buying experience I’ve ever enjoyed! Thanks to Joe England and Nick! More

by christopher.pollard575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth, John Katrichis

Sep 26, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team, Christopher. We're glad to hear we delivered such a great experience! Joe England General Sales Manager 414-327-6000

September 22, 2024

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Employee Rating

Had an appointment for an oil change at 0800 and also needed a tire patch. Took nearly two hours before I was able to leave. When I went to go check on the status, I noticed my vehicle parked in front. W More

by VICTOR_POLLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roberto Hernandez

Sep 23, 2024

Gordie Boucher Lincoln of West Allis responded

Victor, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

August 29, 2024

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Employee Rating

The salesperson was great. The financing person told me that scratches on the rims of the car would be fixed as a part of the extended warranty I purchased. Later when the car More

by Trenab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Rakoczy, John Katrichis

Sep 02, 2024

Gordie Boucher Lincoln of West Allis responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Roy Reger Service Manager 414-327-6000

August 26, 2024

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Employee Rating

Greg Miller was knowledgeable about the vehicle and our use of it. He was honest about the uses for each app and how it is beneficial for us. More

by glines2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller, Fred Bomberg

Aug 27, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again! Joe England General Sales Manager 414-327-6000

August 25, 2024

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Employee Rating

I originally began my purchase journey at another Lincoln dealership but found my way to Gordie Boucher in West Allis. I could not be happier with the outcome! Nick Loth was fantastic from the first interact More

by davidh270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth, David Matuszczak

Aug 25, 2024

Gordie Boucher Lincoln of West Allis responded

Hi David: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Joe England General Sales Manager 414-327-6000

August 15, 2024

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Employee Rating

Very satisfied with my experience from the time we entered the lot, until we left with r new Corsair that I absolutely love!! Rob did an awesome job that is y we purchased r SUV! More

by Bzimmer0110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Rakoczy, John Katrichis

Aug 16, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new Corsair! Joe England General Sales Manager 414-327-6000

July 07, 2024

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Employee Rating

I was searching online quite a bit until I found these guys. Adam didn’t sell me a car, he helped me purchase a car and there’s a big difference! The customer service from both Adam and the general mana More

by Lukebalistrieri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Schwarzmeier

Jul 08, 2024

Gordie Boucher Lincoln of West Allis responded

Hi Luke: Thanks for your feedback on your recent visit to Gordie Boucher Lincoln of West Allis. It's great to hear that we were able to assist you and that you had such a positive experience. Joe England General Sales Manager 414-327-6000

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