Joe Berube | Page 50

3 trips for service This was vehicle number 20 over the years that we have bought from Columbia ford/ gates family. The service department is a joke. It takes them at l This was vehicle number 20 over the years that we have bought from Columbia ford/ gates family. The service department is a joke. It takes them at least 3 visits to fix warranted work. I should not buy a vehicle and be in for service 3 times before the first payment! I may be switching ford dealers in the future for sales and service More

Print

Great place to bring your car This was such an easy process and the hours are so convenient. All the people working are polite and professional. I would definitely come here again! This was such an easy process and the hours are so convenient. All the people working are polite and professional. I would definitely come here again! More

Print

Other than tightening lug nuts, They do fine work Had my wife's 2015 Sedona minivan in for simple oil change and tire rotation. Driving home it felt kinda bumpy but with the roads in CT, that's par f Had my wife's 2015 Sedona minivan in for simple oil change and tire rotation. Driving home it felt kinda bumpy but with the roads in CT, that's par for the course. Next day (Saturday) my wife takes the kids to the store and comes back reporting the same. I go out and check the lug nuts and its amazing that they were all still there. Not even hand tightened. Just started. Luckily it didn't cause and accident but I'm not much for relying on luck. I called service department but of course they're closed on weekends. Left a message for someone to call me Mon morning but I'm writing this at half past noon and no one has bothered to call. To be fair, the people there are friendly and helpful but then again, so is the guy who bags my groceries. Not sure I want to put my family's life in his hands either. More

Print

The works We had our 2013 Ford 150 serviced at Columbia Ford. We found the staff friendly and informative and were highly satisfied with their work. Our work We had our 2013 Ford 150 serviced at Columbia Ford. We found the staff friendly and informative and were highly satisfied with their work. Our work was performed in a timely manner. More

Print

Engine light Appointment was kept and on time. Arrived early and was out early. Was kept updated on price and work needed along with the details of what was comp Appointment was kept and on time. Arrived early and was out early. Was kept updated on price and work needed along with the details of what was completed. More

Print

prompt and polite service We called about an issue with our car. They gave us the time/day slot we needed. The car was ready when they said it would be and actually communica We called about an issue with our car. They gave us the time/day slot we needed. The car was ready when they said it would be and actually communicated during that day. More

Print

Oil change Very friendly staff with fast quality service . The cafe was clean and staff was also patient and helpful. Overall great experience. Will definitely r Very friendly staff with fast quality service . The cafe was clean and staff was also patient and helpful. Overall great experience. Will definitely return again. More

Print

30,000 mile check I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not nee I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not needed at that time. Rather than replacing them anyway (which I thought was going to happen), they were very honest with me. More

Print

The service Dept "Joe" in my opinion., the service dept is not very professional. I feel that they are rude and unprofessional, they did not treat me as a customer. I had ju in my opinion., the service dept is not very professional. I feel that they are rude and unprofessional, they did not treat me as a customer. I had just purchased a very expensive vehicle 2 days prior and felt that I cannot go back into the service dept or refer anyone to them. Joe has very poor customer service and poor freindliness. More

Print

First service on new vehicle The service department was able to schedule my service at the time and day that I requested. They were professional, courteous and prompt. Exception The service department was able to schedule my service at the time and day that I requested. They were professional, courteous and prompt. Exceptionally nice facility. More

Print