Joe Berube | Page 49

2015 Fiesta ST AC control module replacement Columbia did an excellent job replacing a faulty AC control module in my Fiesta ST. The troubleshooting they did on the system was spot on, consideri Columbia did an excellent job replacing a faulty AC control module in my Fiesta ST. The troubleshooting they did on the system was spot on, considering it was an intermittent problem. Interior was pristine after job completion. More

Report | Print

Excellent everything John Senick took the time and had the patience to answer all my questions no matter how inane they were because I was a nervous wreck buying a new car John Senick took the time and had the patience to answer all my questions no matter how inane they were because I was a nervous wreck buying a new car. My older car was totaled early one morning as it was parked in front of my condo so I was making an unexpected purchase and totally unprepared to do that. Originally John was instrumental in getting me to try the Service Center there for the regular maintenance of my older car - and I appreciated the time they took with me in explaining the work being done to my car. It was worth the 30 minute drive even though there is a Ford dealership 5 minutes from my home. John made my purchase as stressfree as possible and he took the time to sit in the car and go over all the 'bells and whistles' the car offered. Eric took the time to go over the financing aspects of it and answered all of my questions about that too. It was just a good all around experience that I went thru - and I wouldn't hesitate to buy another car from John Senick or to refer my family or friends to him. More

Report | Print

Awesome Ford Dealer Purchased 1999 New Ford Super Duty plus 2009 F150 Crew cab 4X4 and a 2012 Super Duty Awesome sales staff, Service department and Parts Department with Purchased 1999 New Ford Super Duty plus 2009 F150 Crew cab 4X4 and a 2012 Super Duty Awesome sales staff, Service department and Parts Department with former Parts Manager Art Hirtle and current Parts manager Joseph Brochu. More

Report | Print

50,000 mile oil change and 50,000 mile service work performed great service information on what was to be done good information on tire wear great service work oil change and 50,000 mile service work performed great service information on what was to be done good information on tire wear great service work THANK:S More

Report | Print

Professional Personal The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford wo The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford would cover under warranty with in hours. Thanks More

Report | Print

Recent service on a 2013 Ford Fiesta Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the c Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the car finished on time. More

Report | Print

Service order I neede a couple of repairs on my vehicle. They needed to order parts which arrived very quickly and that scheduled my appointment immediately. I have I neede a couple of repairs on my vehicle. They needed to order parts which arrived very quickly and that scheduled my appointment immediately. I have dealt with them before and they are always a pleasure. More

Report | Print

3 trips for service This was vehicle number 20 over the years that we have bought from Columbia ford/ gates family. The service department is a joke. It takes them at l This was vehicle number 20 over the years that we have bought from Columbia ford/ gates family. The service department is a joke. It takes them at least 3 visits to fix warranted work. I should not buy a vehicle and be in for service 3 times before the first payment! I may be switching ford dealers in the future for sales and service More

Report | Print

Great place to bring your car This was such an easy process and the hours are so convenient. All the people working are polite and professional. I would definitely come here again! This was such an easy process and the hours are so convenient. All the people working are polite and professional. I would definitely come here again! More

Report | Print

Other than tightening lug nuts, They do fine work Had my wife's 2015 Sedona minivan in for simple oil change and tire rotation. Driving home it felt kinda bumpy but with the roads in CT, that's par f Had my wife's 2015 Sedona minivan in for simple oil change and tire rotation. Driving home it felt kinda bumpy but with the roads in CT, that's par for the course. Next day (Saturday) my wife takes the kids to the store and comes back reporting the same. I go out and check the lug nuts and its amazing that they were all still there. Not even hand tightened. Just started. Luckily it didn't cause and accident but I'm not much for relying on luck. I called service department but of course they're closed on weekends. Left a message for someone to call me Mon morning but I'm writing this at half past noon and no one has bothered to call. To be fair, the people there are friendly and helpful but then again, so is the guy who bags my groceries. Not sure I want to put my family's life in his hands either. More

Report | Print