Joe Berube | Page 49

6/2/16 F 250 service Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommen Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommended, I decided to wait for this next oil change to make repairs due to cost of labor and parts,mainly labor.when I made the appointment I asked to have the oil and lube done along with the belt that had been previously diagnosed,the brake job was done at a local repair facility far less then your price quote at previous visit with your service department,using the best rotors and pads that I could buy. I asked Joe Berube the price of the belt that would be required as I could not remember the original quote,he gave me a price which I suspected was much more than I was originally told,I waited to get home to verify this, I was correct in my suspicion.I called Joe and asked him again the price of the belt in question,he put me on hold and checked with parts,came back to me and the price of the belt was almost 40.00 less,a high estimate is as bad if not worse than a low estimate,i. E.my brake job.During this service being performed,Iasked to have my A.C. checked as there was no cool air coming from dash,thinking it may just need a freon charge,much to my disappointment and shock,Joe as a matter of fact told me that the tech found that a blend air door was not functioning properly and was the reason for A.C. not working,Was told it was at least a 2000.00 dollor labor repair,and that I should replace all the blend air door motors while they were doing repair since they were right there anyways,this I knew was not a necessity,leading me to suspect the tech is not sure of which one it might be,so let's just replace all ,I did not receive a estimate of these parts costs,but with 15 years as a parts man and parts manager I can guess.So in my mind I was probably looking at a 3000.00 or more A.C. repair. I really had the feeling that Joe was shooting estimate cost from the hip.As I have not had the time to bring my truck elsewhere for a estimate for this repair, I doubt if I will be told to replace 4 or 5 blend air door motors but I will soon be bringing the truck to another facility for another estimate.There was a 3rd issue concerning a engine light that was on when I brought the truck in and still on when I picked up the truck,but I don't feel like getting into it at this time.This was not my first time in your service department, I have bought vehicles from Colombia Ford in the past,but with all your frills that Colombia Ford has to offer I can say that I will no longer be a customer. Wayne Doyle. More

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Brought in for a gas smell. It was fixed the same day. The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job we The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job well done. Also thank you for the service in giving me a ride to from home. More

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Love my new car! The sales department is great! Especially Tony Mauro!! Great experience from start to finish! This our second car with Columbia Ford and Tony Mauro! L The sales department is great! Especially Tony Mauro!! Great experience from start to finish! This our second car with Columbia Ford and Tony Mauro! Loved my Edge. Now I love my new Escape! More

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2015 Fiesta ST AC control module replacement Columbia did an excellent job replacing a faulty AC control module in my Fiesta ST. The troubleshooting they did on the system was spot on, consideri Columbia did an excellent job replacing a faulty AC control module in my Fiesta ST. The troubleshooting they did on the system was spot on, considering it was an intermittent problem. Interior was pristine after job completion. More

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Excellent everything John Senick took the time and had the patience to answer all my questions no matter how inane they were because I was a nervous wreck buying a new car John Senick took the time and had the patience to answer all my questions no matter how inane they were because I was a nervous wreck buying a new car. My older car was totaled early one morning as it was parked in front of my condo so I was making an unexpected purchase and totally unprepared to do that. Originally John was instrumental in getting me to try the Service Center there for the regular maintenance of my older car - and I appreciated the time they took with me in explaining the work being done to my car. It was worth the 30 minute drive even though there is a Ford dealership 5 minutes from my home. John made my purchase as stressfree as possible and he took the time to sit in the car and go over all the 'bells and whistles' the car offered. Eric took the time to go over the financing aspects of it and answered all of my questions about that too. It was just a good all around experience that I went thru - and I wouldn't hesitate to buy another car from John Senick or to refer my family or friends to him. More

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Awesome Ford Dealer Purchased 1999 New Ford Super Duty plus 2009 F150 Crew cab 4X4 and a 2012 Super Duty Awesome sales staff, Service department and Parts Department with Purchased 1999 New Ford Super Duty plus 2009 F150 Crew cab 4X4 and a 2012 Super Duty Awesome sales staff, Service department and Parts Department with former Parts Manager Art Hirtle and current Parts manager Joseph Brochu. More

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50,000 mile oil change and 50,000 mile service work performed great service information on what was to be done good information on tire wear great service work oil change and 50,000 mile service work performed great service information on what was to be done good information on tire wear great service work THANK:S More

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Professional Personal The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford wo The staff has great communication skills and customer service is part of their DNA. My experience, they resolved a bump in the road with what Ford would cover under warranty with in hours. Thanks More

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Recent service on a 2013 Ford Fiesta Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the c Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the car finished on time. More

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Service order I neede a couple of repairs on my vehicle. They needed to order parts which arrived very quickly and that scheduled my appointment immediately. I have I neede a couple of repairs on my vehicle. They needed to order parts which arrived very quickly and that scheduled my appointment immediately. I have dealt with them before and they are always a pleasure. More

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