Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube | Page 39

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
571 Reviews
4.7

571 Reviews

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571 Reviews of Joe Berube

February 12, 2018

Dealership Rating
Employee Rating

quick and excellent columbia ford service always does an excellent job . the staff is very courteos and respectful . i have been buying and having my service done here fo More

by david bessette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 01, 2018

Dealership Rating
Employee Rating

Oil change My service was performed in a professional and timely manner . I highly recommend this dealership and it's service center, the entire staff was friend More

by leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 30, 2018

Dealership Rating

Utterly terrible I just recently purchased a 2012 dodge charger from these guys and they removed the $600 aftermarket headlights and $1600 Brembo breaks without inform More

by BRIAN8796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bobby Eskey , John Senick

Jan 31, 2018

Columbia Ford Kia responded

Hi Brian, Thank you for reaching out to us and alerting us of your dissatisfaction. In regards to the headlights, when it was going through the safety inspection process, we were alerted that they were no longer effective and for it to pass a safety inspection we would have to pay $500 above and beyond our initial estimate to have it road ready for you, which we were happy to accommodate. Company policy states that we do not hand off any ineffective and non working accessories to any clients. The only alternative option would have been for us to not spend the extra money and sell you a vehicle with ineffective head lights, which is something our sales and service departments do not participate in. This was something unrelated to John as the sales person and is unfair that his good name would be attached to a negative review and we would kindly ask to reconsider doing so. Sales management and service all felt and still do feel to this day that it was the right thing to do and that you would be happy with this and we did the right thing by you. In regards to $1,600 brembo brakes, there is no record of this vehicle having these at any time and according the original safety inspection that we signed off on it had the original brakes and to pass a safety inspection the bakes just needed to be machined which was done. After reading this I hope you will reconsider any negative review and we can both be on the same side and have the understanding that we did everything we could to do right by you. Please any questions call or email me anytime. Jimmie Bletsch Sales Manager Columbia Ford Kia 860-228-2886

January 29, 2018

Dealership Rating

Great experience. I love that there is a cafe to get a snack and drink while you wait. Comfortable waiting room. Car waa done quickly and returned cleaned. More

by Heather Spalding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 26, 2018

Dealership Rating

Threw me for a loop I feel like every time I go there I’m told something different. This time I went because at my last oil change at Firestone they told me my oil pan wa More

by Mel333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 05, 2018

Columbia Ford Kia responded

I am sorry about any misunderstanding regarding the oil leak on your car. We would be happy to put your car on the lift and inspect it together at no charge to you. Please feel free to call me directly in the service department. Michael Pahlas Service Manager

January 25, 2018

Dealership Rating

Way too long It took 1 and a half hours for a scheduled oil change. I do not remember who I worked with. But that doesn't seem right. More

by Jessp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bobby Eskey, Mike Pahlas , Rachel Rolli

January 14, 2018

Dealership Rating
Employee Rating

Genuinely Caring! As always everyone here was awesome! They always go the extra step. The two men that gave me the shuttle rides home and back to pick up my car were ve More

by Lisa Bocon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I do not remember their names but they shuttled me home and back again to pick up car. Awesome guys!

January 12, 2018

Dealership Rating
Employee Rating

routine service I have no complaints at all. Columbia Ford/Kia staff have always taken good care of me and my car. It's also great to see the same employees working i More

by KIA1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 06, 2018

Dealership Rating
Employee Rating

Customer service is their top priority. I have been going to Columbia Ford for 20 years. This time was because my battery died. I jump started my car, drove it in, told Joe I needed a batter More

by tdsham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 29, 2017

Dealership Rating
Employee Rating

Outstanding courteous service at all times. The previous day, the same car was in service without an appointment. Columbia Ford Service addressed the tire issue and waived the charges which I wa More

by pudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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