Joe Agate

I was sold a bad truck that was supposed to be GMC certified. When I contacted the dealership I received no help even with my warranty. They never had loaners but always had a 2 week minimum for them certified. When I contacted the dealership I received no help even with my warranty. They never had loaners but always had a 2 week minimum for them to look at your vehicle. I was expected to be without a vehicle for at least 2 weeks just so they can look at and determine the problem. This is not including the time it would’ve took to repair the vehicle. Every time I brought my truck in with a problem they told me the system wasn’t picking up a code. The code magically came up when my warranty was expired. I had the worst experience ever. I bought my truck in to get the tire sensors repaired they went out again and still have not been repaired by GMC. I contacted the managers countless of times I received one call back with an awful attitude and him shouting on the other side of the phone. The only employee that helped me as best she could was ms. Danette in the service department. I bought the truck trusting Mr. Kenny’s word. I shouldn’t have. The truck was sold to me with a cigarette burn on the seat and a crack in the windshield. He didn’t even contact me to tell me my license plate was in, told me he had a bad number then proceeded to call my good number out to me. I was told I can bring it back to get it repaired. That was an awful experience. I was offered a trade in for something smaller than what I have. My experience overall was terrible. More

by lenyelle.bridges Verified Customer Verified Customer

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Outstanding experience. James is very professional and engaging. Knows when to pish and when to sit back. The whole experience at Crown was excellent! James is very professional and engaging. Knows when to pish and when to sit back. The whole experience at Crown was excellent! More

by GRANVILLEMORSE Verified Customer Verified Customer

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Overall experience was pleasant. Everyone was helpful and kind. No haggling and reasonable negotiations. Would recommend to anyone looking to purchase a used vehicle. Everyone was helpful and kind. No haggling and reasonable negotiations. Would recommend to anyone looking to purchase a used vehicle. More

by jones.janelle96 Verified Customer Verified Customer

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I could not be more satisfied with the service I received at Crown with our Yukon XL. It developed an unforeseen but known engine problem that occurred right at the wrong time, and we were very worried about at Crown with our Yukon XL. It developed an unforeseen but known engine problem that occurred right at the wrong time, and we were very worried about getting it fixed as it would likely be very expensive. Scott Sparks and the management did not have to help us, but they did as they stand by their customers and helped my family through a difficult time. I am so glad that we have continued to do business with Crown as they treat you like they would their own family. I intend to continue doing business with Crown for as long as possible as they stand by their customers and take care of them with top notch service and care. I can't thank them enough for all that they have done. More

by ERASER5294 Verified Customer Verified Customer

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Great guys at Crown Buick . love the service they provide every time I bring my car in . love the service they provide every time I bring my car in . More

by TFLYNN62 Verified Customer Verified Customer

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My sales person, John Ducre, was exceptional and made the entire process very pleasant. He was Knowledgeable, direct, and honest. John and the dealership created a pressure-free environment. entire process very pleasant. He was Knowledgeable, direct, and honest. John and the dealership created a pressure-free environment. More

by InPhi Verified Customer Verified Customer

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Found a vehicle after many months shopping. So far so good. Thanks for the new found relationship. So far so good. Thanks for the new found relationship. More

by cfscottrealty Verified Customer Verified Customer

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Love Crown Buick GMC! It’s like coming home, everyone is friendly and there to help you with all of your needs! I would HIGHLY RECOMMEND THEM‼️ It’s like coming home, everyone is friendly and there to help you with all of your needs! I would HIGHLY RECOMMEND THEM‼️ More

by HENPEGMER10Z Verified Customer Verified Customer

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Everyone was absolutely fantastic to deal with, from start to finish. I would recommend all of these guys in a heartbeat! start to finish. I would recommend all of these guys in a heartbeat! More

by onefastride550 Verified Customer Verified Customer

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