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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford
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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
434 Reviews

Dealership Experience

16 yrs, 5 mos

Industry Experience

42 yrs, 8 mos

Languages Spoken

English English

4.8

434 Reviews

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434 Reviews of Joanne Sasso

February 21, 2025

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Employee Rating

They were helpful and friendly, kept me informed about my car. Always answered all my questions. More

by ROBERTODIAZSIERRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 21, 2025

Colonial Nissan of Medford responded

Thank you, Roberto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

February 21, 2025

Dealership Rating
Employee Rating

It wa quick and fast. My only complaints are that the tv needs either to be serviced or replaced and that there wasn’t any tea in the waiting room, not everyone drinks cof More

by RACHEL.HIRSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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February 20, 2025

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Employee Rating

All the service staff are extremely Professional and courteous my work is always explained ans affordable!! More

by arroyomari1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jonathan Dupree

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Feb 21, 2025

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 13, 2025

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Employee Rating

15k mile service performed as expected, even got 10% discount, however service prices have gone up tremendously. More

by prakash.ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 13, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 11, 2025

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Employee Rating

Exceptional service, reliable, and affordable. The team is knowledgeable, friendly, and always provides honest advice More

by sk8661315
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 11, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 09, 2025

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Employee Rating

Joanne was great with helping me through my car diagnosis after a crash. Very clear and kind. More

by gabriellepaixaoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Colonial Nissan of Medford responded

Gabrielle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 08, 2025

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Employee Rating

Convenient location and friendly staff. Mechanics could be a little more thorough with cleanliness when returning the vehicle to the owner. The person at the desk in the display area did no More

by mckinleyjim05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2025

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

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This dealership is outstanding with very courteous staff members..They made me feel very relaxed. More

by CJARSENAL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

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Employee Rating

Great customer service. Availability of appointments very convenient. Free coffee is a nice touch! Thanks! More

by noz231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Jan 27, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

January 16, 2025

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Employee Rating

Service was completed efficiently and with little wait time. Jonathan was very responsive. I am thankful that I can depend on quality service when needed. More

by CHARLENE.COOMBS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jonathan ?

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Jan 17, 2025

Colonial Nissan of Medford responded

Charlene, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

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