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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford
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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
425 Reviews

Dealership Experience

16 yrs, 4 mos

Industry Experience

42 yrs, 7 mos

Languages Spoken

English English

4.8

425 Reviews

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425 Reviews of Joanne Sasso

January 16, 2025

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Employee Rating

Service was completed efficiently and with little wait time. Jonathan was very responsive. I am thankful that I can depend on quality service when needed. More

by CHARLENE.COOMBS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jonathan ?

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Jan 17, 2025

Colonial Nissan of Medford responded

Charlene, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

January 16, 2025

Dealership Rating
Employee Rating

The work was quick and efficient, the team was responsive, overall they did very good work. More

by awschultz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Jan 16, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

January 15, 2025

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Employee Rating

Each service member greeted me when I walked in regardless if I was working with them. Joanne explained every step and ensured I knew what was going on with my car. Shuttle service provided was gre More

by FSIMMONS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2025

Colonial Nissan of Medford responded

We are very happy to hear that Joanne provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

January 13, 2025

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Employee Rating

Great service department. They explain everything before they before they perform the work. I would always come back to Colonial if and when I need a new vehicle. More

by GINNYBILLYLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Jan 13, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

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Employee Rating

I am very satisfied with the service received and staff is very nice and helpful More

by MIMO513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Jan 08, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

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Employee Rating

Efficient and professional experience with my very first oil change at this location. Very pleased More

by cwilde9398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

January 06, 2025

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Employee Rating

I recently brought in my car for maintenance and did not have the best experience. After leaving a review, Andy soon contacted me. Andy was nothing short of amazing. He apologized for my experience and allo More

by linkinfall
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia

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Jan 10, 2025

Colonial Nissan of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Chase, Service Manager achase@nissanofmedford.com

Jan 10, 2025

Colonial Nissan of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Chase, Service Manager achase@nissanofmedford.com

January 01, 2025

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Employee Rating

Located in an easy to access area. Great efficient customer service at a reasonable cost. More

by KAREN2RUSSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia

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Jan 02, 2025

Colonial Nissan of Medford responded

Karen, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

December 28, 2024

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Employee Rating

The service was excellent. Joanne was courteous and helped me get set up with the proper maintenance. More

by CHARIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2024

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

Dec 29, 2024

Colonial Nissan of Medford responded

Thank you for your kind words

December 26, 2024

Dealership Rating
Employee Rating

I have been bringing my cars here for a long time and I have never had a problem. Joanne always keeps me updated . More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2024

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Joanne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

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