Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford
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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
449 Reviews

Dealership Experience

16 yrs, 7 mos

Industry Experience

42 yrs, 10 mos

Languages Spoken

English English

4.8

449 Reviews

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449 Reviews of Joanne Sasso

April 09, 2025

Dealership Rating
Employee Rating

Great service center with great professionals that care for you and your vehicle. The people at the front decks of service center are awesome and never disappoint! More

by KEVINSHANNNON27
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 09, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

April 08, 2025

Dealership Rating
Employee Rating

For my first trip to a nissan dealer I was expecting more information on my car. I am used to getting details on brake status and other information on transmission fluid change options etc. When I inquired More

by hughes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2025

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

April 04, 2025

Dealership Rating
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They respond quickly for appointments and they are very friendly. I feel at home. I recommend it 100%. More

by villatoroedgar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 02, 2025

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Service was great and clean. Joanne was very knowledgeable, professional and very friendly. Will return More

by JUDICASPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 28, 2025

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Employee Rating

Great service, kept me informed about the progress of my car. Clean and comfortable waiting area More

by ORTIZ.S.MARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Mar 28, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

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Great service, great turn around time, very nice people, will definitely be back the next time my car has problems More

by anirudh_prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

Dealership Rating
Employee Rating

Greta staff. Always very helpful and knowledgeable. They keep you updated throughout your service appointments. More

by laursupple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Mar 18, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

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Always great service, everyone is so helpful there. Laura was awesome. I appreciate her help getting me in quickly when I need a car repair and make sure I get the best deals More

by emilyrcouture
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Laura

Mar 15, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us, Emily. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

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eveerything was awesome nd everyone was friendly and described everything that they did to my car and More

by davidmoura53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Mar 15, 2025

Colonial Nissan of Medford responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 11, 2025

Dealership Rating
Employee Rating

Everyone from sales to service go above and beyond. Pleasure to deal with always friendly and courteous especially with pain in .the *** customers like me More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

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