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Joanne Sasso

Overview Reviews (413) Inventory (257)

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Joanne Sasso

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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8

413 Reviews

Overview Reviews (413) Inventory (257)

Dealership Experience

16 yrs, 3 mos

Industry Experience

42 yrs, 6 mos

Languages Spoken

English

4.8

413 Reviews

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413 Reviews of Joanne Sasso

December 16, 2024

Dealership Rating

Employee Rating

Friendly, Knowledgeable and great team. Professional and respectful to my time. Always going back to Colonial Nissan Professional and respectful to my time. Always going back to Colonial Nissan More

by diana.vnikolov03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 16, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Diana, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

December 16, 2024

Dealership Rating

Employee Rating

Great and timely service! Communicated everything clearly and was just an overall helpful and pleasant experience. Communicated everything clearly and was just an overall helpful and pleasant experience. More

by DANNY.SANATAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2024 -

Colonial Nissan of Medford responded

Thank you, Danny! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

December 13, 2024

Dealership Rating

Employee Rating

I was disappointed that your website registration for service did not alert me that the time I signed up for was not really available. I had arranged my day around the time that I thought I had reserved service did not alert me that the time I signed up for was not really available. I had arranged my day around the time that I thought I had reserved, only to find out the afternoon before (late) that I really did not have an appointment. Your website is lacking if it cannot alert someone using it that the time is not available even it it accepts the registration. When I discussed this shortfall in the website, the person I spoke with did not understand my complaint, and basically said it was my fault for not following up. That is not my understanding of how a website scheduling app should work. If it allows me to make an appointment, I don't think it is incumbent on ME to re-confirm an appointment. More

by peggydemuth

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Peggy. We're sorry to hear about the difficulties you encountered and appreciate you bringing it to our attention. Please don't hesitate to reach out directly if you would like to discuss this matter in more detail. We sincerely value your business and hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

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Employee Rating

Everyone was kind and friendly and efficient; I enjoyed the complimentary uber ride as well, yes the complimentary uber ride as well, yes More

by petesiuda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 13, 2024 -

Colonial Nissan of Medford responded

Pete, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

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Employee Rating

I brought my vehicle in for service and I had an experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First deale experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First dealership that I have been to where I feel like they really care . Thanks! More

by jdupree5225

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kathy Escobar, Alex Chase, Fred Santarpio, Jessica Licona, Joe Bellizia, Andy Bellizia , Jon Dupree

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Dec 13, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

December 07, 2024

Dealership Rating

Employee Rating

Helpful staff. Comfortable waiting area. Quick and accurate service. So glad I decided to have it done there. Comfortable waiting area. Quick and accurate service. So glad I decided to have it done there. More

by lockjaw1956

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

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Dec 09, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

December 02, 2024

Dealership Rating

Employee Rating

Everyone at Nissan is kind, respectful. Specially Joanne Sasso, I don’t have words to thank her. All I can say to Joanne Sasso is Thank you, Thank You. Specially Joanne Sasso, I don’t have words to thank her. All I can say to Joanne Sasso is Thank you, Thank You. More

by lovicastro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 02, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

Dec 07, 2024 -

Colonial Nissan of Medford responded

Thank you

November 30, 2024

Dealership Rating

Employee Rating

Dealership was pleasant to deal with. They are very organized and explained everything through and through. They are very organized and explained everything through and through. More

by seanmhoar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Licona

Report | Print

Dec 02, 2024 -

Colonial Nissan of Medford responded

Thank you, Sean! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

November 29, 2024

Dealership Rating

Employee Rating

the work is good and my car is always in top notch shape after service. after service. More

by NODAKJILL

Verified Customer

Recommend Dealer

Yes

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Dec 02, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Alex Chase, Service Manager achase@nissanofmedford.com

November 27, 2024

Dealership Rating

Employee Rating

Colonial Nissan of Medford performed the diagnostic service on my Nissan LEAF for the price they quoted. service on my Nissan LEAF for the price they quoted. More

by LDRANE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 29, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

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Joanne Sasso

Service Advisor

Colonial Nissan of Medford

413 Reviews of Joanne Sasso

Dealership Inventory (257 Vehicles)

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