Jimmy Samhan

Anyone who uses Fair Oaks Ford. Please be careful. Please photograph your odometer every time you leave your car with them. I cannot possibly express my disappointment in this de Please be careful. Please photograph your odometer every time you leave your car with them. I cannot possibly express my disappointment in this dealership. The sales team have always been nice to me, as have all the staff, however we all make bad hires sometimes and as employers we should have the honor to make things right with those wronged. They do not. Long story short is that their service rep thought that it would be acceptable to use my car as his own as I left it with the dealer while I was traveling. He drove it to and from Berwyn every day for the first week I was travelling for work. Cheeky bugger also used the expressway 4 times and my iPass account makes they clear. Also makes it clear that he ran errands in my car not just commuted. In reality I came to know that this rep had been arrested for car theft only a month before. He is on the Chicago PD website. Although not convicted of a crime at the point of writing this, it is certainly not confidence inspiring knowledge. Said employee racked up several hundred miles on my car, used the tollways, that I had to pay for. I have no idea exactly what he could have used my car for. Left some permanent marks on my interior too. I can’t understand how stupid he can be. He works there. Cars have GPS and you can see where they are in the app all the time. And I have iPass. It’s all kind of obvious. I told the dealership that I wanted them to take back the car. I was and still am just so angry and betrayed. The dealership after having their attorney talk with mine, agreed to give me package of oil changes and tire rotations for the duration of the lease. Not want I wanted. I would have to sue them to get anything. Somewhere they have calculated that for every me who walks out the door, there are three of you who walk in. Don’t kid yourself when you walk in, you are not important. In the end I simply decided that it is not worth my time or money to pursue. They know this, and that is what they were making their bank shot hoping for. Again they are professionals at getting their way. I will not go back to this dealership so long as this rep is there. I may never go back. I have lost all trust. Anytime you go to any dealership pay attention. Never drop off without photographing the odometer, and give clear instructions as to what they can and cannot do with your car. I have learned my lessons. Just because guys work there doesn’t mean you can necessarily trust them. More

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I bought a ford F150, my sales guy, Serafin Castelan is knowledgeable and supper easy to work with, I will recommend Fair Oaks Ford & Lincoln to anybody out there that is looking for a new car. knowledgeable and supper easy to work with, I will recommend Fair Oaks Ford & Lincoln to anybody out there that is looking for a new car. More

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My husband and I worked with Erik Padilla and it was an amazing experience! We originally came and ordered a Ford Maverick but after a years delay and a pregnancy we needed more space and bought a Ford Exp amazing experience! We originally came and ordered a Ford Maverick but after a years delay and a pregnancy we needed more space and bought a Ford Explorer ST. Erik was straight forward throughout the entire process and we would recommend him to anyone! More

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Wonderful place and people to do business with! Jose S, Jimmy S, and Bajes were so helpful and kind! They all know how to go that extra mile for their customers. I will recommend Fair Oaks to all I Jose S, Jimmy S, and Bajes were so helpful and kind! They all know how to go that extra mile for their customers. I will recommend Fair Oaks to all I know. And I will always be a “repeat” customer. More

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Had some concerns that needed addressed ! I left a message for Jimmy to contact me and revived a prompt phone call . In which 40 min was spent to genuinely understand our concerns! I ca I left a message for Jimmy to contact me and revived a prompt phone call . In which 40 min was spent to genuinely understand our concerns! I can say he definitely cares about the customers and the dealership he runs . 2022 Nautilus More

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Pam Hammersmith makes sure you're taken care when you walk through the door. Very modern place and friendly atmosphere. I referred some of my relatives here to purchase their new vehicles like I have. walk through the door. Very modern place and friendly atmosphere. I referred some of my relatives here to purchase their new vehicles like I have. More

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I bought a Lincoln MKX from Fair Oaks Lincoln in Naperville, IL. What a mistake that was. Once the deal was done, there was no follow up for service or questions. The General Manager (Jim Naperville, IL. What a mistake that was. Once the deal was done, there was no follow up for service or questions. The General Manager (Jimmy) will NOT return calls or response to messages nor will his assistant HA respond to message. Forget the salesman from returning emails or phone calls. If you want after sale service from the dealership go somewhere else. The impression I get is that they are so busy they really don't need to after sales service and don't care they got your money. They may say they care but actions speak louder than words. This is not the best place for customer service. More

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