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Jim Harden
489 Reviews
489 Reviews
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489 Reviews of Jim Harden
June 04, 2021
Overall, the experience was fine except that deadlines or promises of when work was to be completed were not kept. It took a week to fix my car. I was promised an estimate next day but didn’t receive until s promises of when work was to be completed were not kept. It took a week to fix my car. I was promised an estimate next day but didn’t receive until several days later. I was promised to have my work complete before a certain time and did not receive my car until we’ll after that time. Everyone was nice and the work seemed good, but you need to improve communication and time estimates. More
by sir_chuy
Verified Customer
May 28, 2021
I was treated with respect and professionalism. I stayed in the service "waiting room" and did paperwork. I also enjoyed the free meal. I like having the free car wash! in the service "waiting room" and did paperwork. I also enjoyed the free meal. I like having the free car wash! More
by eacruce
May 27, 2021
The service on all my vehicles I bring, an friends an family that I recommend has always been top notch, we’re all satisfied with work performed on vehicles. family that I recommend has always been top notch, we’re all satisfied with work performed on vehicles. More
by epsdroptop
Other Employees Tagged: Matt Brinizidine
May 26, 2021
Staff was very friendly, professional, courteous, and knowledgeable. The coupon offered to me was great! Thank you for the great service. It was performed promptly. knowledgeable. The coupon offered to me was great! Thank you for the great service. It was performed promptly. More
by BDK3604
Other Employees Tagged: Michael Dine
May 26, 2021
Great service. Love that they provide breakfast fir you while you wait. I did wait, but I also know that they have shuttle service, if you choose not to wait there. while you wait. I did wait, but I also know that they have shuttle service, if you choose not to wait there. More
by susanf37
May 25, 2021
While I was happy with the service work done on my vehicle, I did have some issues with the service person who helped me and the sales person I talked with as I waited for my vehicle. When I arrived a vehicle, I did have some issues with the service person who helped me and the sales person I talked with as I waited for my vehicle. When I arrived at my appointment, I had to wait 15 minutes before someone spoke with me even though there were four different people in the service area. The service person didn’t really explain the work that was done to my car until I asked and he clearly seemed like he was in a rush and had other things he wanted to do beside deal with me. The sales person, while he was friendly, made a few comments I thought were inappropriate including how I now have “a big girl job” and mansplaining things regarding the vehicle I was looking at, as if I didn’t know anything about cars. He also didn’t listen when I told him what type of vehicle I was looking for and continued to try and sell me on vehicles I didn’t want. He also made several negative comments about his coworkers that I don’t think he should have said to a customer. Overall, I was happy with the service done to my car but the customer service definitely needs some work! More
by ChevyOwner
Other Employees Tagged: Andrew Neumeyer
May 23, 2021
We bought a Madza 5 from them, it had gone through there service department, was certified and had limited warranty. We had to take it back 2 days later because when we got it up to 70 mph it had a horrible service department, was certified and had limited warranty. We had to take it back 2 days later because when we got it up to 70 mph it had a horrible shimmy in the front end. We took it in and their Madza department found that it had 2 bent rims, a broken strut, wheels that weren't balanced. They said that there Madza department didn't know what they were talking about and sent it to the chevy group. They told us after a week that it was fixed. We took it down the road and it wasn't fixed, had to take it back. They had it for 2 more weeks and told us it was fixed. The shimmy was gone in the front end but still had some issues. We took it to our mechanic they hadn't fixed the wheels, the strut was still broken and the front differential had a leak. Hasn't stopped there, our paper plate has expired because the bmv has never received our title and info for us to get the plates and Hubler doesn't know where it is and no one is willing to talk to us. We have called several times and they aren't answering, we have left messages, they won't call back, we have the salesman number and he won't answer or talk to us about. Will never buy anything from them ever again nor due I recommend them to anyone else. More
by scouterred
May 21, 2021
I had some repairs needed, which were covered by the extended warranty. Although there were many others in line ahead of me, my work was completed, in a reasonable amount of time. extended warranty. Although there were many others in line ahead of me, my work was completed, in a reasonable amount of time. More
by MADAMS123ANT
Other Employees Tagged: Brooke Hubler
May 21, 2021
John Revor was a great customer service rep!The turn John Revor was a great customer service rep! The turn around time was a little slow because of so many vehicles being serviced. But got me taken car John Revor was a great customer service rep! The turn around time was a little slow because of so many vehicles being serviced. But got me taken care of nicely. More
by takers0
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