Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

Contact Me
4.8
573 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

573 Reviews

Write a Review

573 Reviews of Jim Berlin

March 28, 2026

Dealership Rating
Employee Rating

Very happy with the communication with Kylie in the service department. He keeps me in the loop on what is going on with my vehicle. More

by JIM VOGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Mar 29, 2026

Phillips Buick GMC responded

Thank you for your wonderful review, Jim! We're thrilled to hear that you had a positive experience with Kylie in our service department. Communication is key, and we're glad he kept you informed about your vehicle. We appreciate your feedback and look forward to assisting you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC

March 25, 2026

Dealership Rating
Employee Rating

Did a great job on my 2020 GMC Canyon replacing the steering controller and front end alignment. Part replaced was the cause of front end noise that I thought was a wheel bearing. Thanks for a great More

by pitt3rivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Phillips Buick GMC responded

Thank you for your review! We’re happy to hear you had a great experience at Phillips Buick GMC with your 2020 GMC Canyon. It’s fantastic to know that our team, especially Jim, was able to keep you informed and provide assistance during your service. We appreciate your trust in us, and we look forward to welcoming you back for any future repairs. Sincerely, the Team at Phillips Buick GMC

March 12, 2026

Dealership Rating
Employee Rating

Phillips GMC is very good to work with. Jim Berlin has always done everything to make sure we understand what is going on. More

by kbresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Phillips Buick GMC responded

Thank you for your kind words! We’re glad to hear that Jim has been able to assist you effectively and ensure that you understand everything. We appreciate your feedback and look forward to continuing to work with you! Sincerely, the Team at Phillips Buick GMC

March 08, 2026

Dealership Rating
Employee Rating

Very quick service, very expensive repair preventing a nightmare on the road, justified the cost. More

by nogaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Mar 08, 2026

Phillips Buick GMC responded

Thank you for your feedback! It's great to hear that you received quick service at Phillips Buick GMC and that the repair helped avoid any issues on the road. We appreciate your understanding of the costs involved in ensuring your vehicle is safe and reliable. We hope to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC

February 04, 2026

Dealership Rating
Employee Rating

Communication was a little lacking, the job took longer than I was told as well. Overall the vehicle has been running good. More

by jcouch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the communication and timing of the job. It's great to hear that your vehicle is running well overall. If you have any further concerns or suggestions, please feel free to reach out to us at Phillips Buick GMC. We value your input and strive for continuous improvement. Sincerely, the Team at Phillips Buick GMC

December 27, 2025

Dealership Rating
Employee Rating

I have always been satisfied with my service work at this location. The service representatives always explain the work to be performed and answer any questions that I have had I will continue to have my s More

by C2707charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson

Dec 28, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you have always been satisfied with the service you've received at Phillips Buick GMC. Our team takes pride in providing clear explanations and addressing any questions you may have. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

December 11, 2025

Dealership Rating
Employee Rating

Available appointment times, great communication, my service advisor was very helpful. Will go back again More

by apwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service team at Phillips Buick GMC. It's great to know that our communication and your service advisor made a difference during your visit. We look forward to welcoming you back again soon! Sincerely, the Team at Phillips Buick GMC

December 05, 2025

Dealership Rating
Employee Rating

Had a 7. 30am appointment, didn’t get service until 2.00pm, and nothing was done to the vehicle. Sat and watched many people come in after me leave before me. More

by oaktally7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kiley Anderson, Zack Beserock

Dec 05, 2025

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the delay during your appointment at Phillips Buick GMC. Your feedback is valuable, and we encourage you to reach out to us directly so we can address your concerns. Thank you for your patience, and we hope to improve your experience in the future. Sincerely, the Team at Phillips Buick GMC

November 22, 2025

Dealership Rating
Employee Rating

I have taken several of our vehicles to Phillips and they have always provided friendly and professional service. More

by MKORECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Hall

Nov 23, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your continued loyalty to Phillips Buick GMC. It’s great to hear that our team has consistently provided you with friendly and professional service. We’re grateful to have you as part of our Phillips family and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

November 22, 2025

Dealership Rating
Employee Rating

Explained what my car needed and about how long it would take. So I went to look at the new cars and the sales person showed me several cars. He was very informative and patient. I will return More

by MOTXGIRLDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner

Nov 23, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Donna! We’re pleased to hear about your positive experience at Phillips Buick GMC. It's great to know that our team was informative and patient while assisting you. We look forward to welcoming you back for your next visit and helping you find the perfect vehicle! Sincerely, the Team at Phillips Buick GMC

1
...

Dealership Inventory (361 Vehicles)

new 2026 Buick Enclave car, priced at $64,509
2026 Buick Enclave
new
moonstone gray metallic exterior
Automatic
Front-wheel Drive
used 2024 Chevrolet Malibu car, priced at $22,176
2024 Chevrolet Malibu
used
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
new 2026 Buick Envista car, priced at $27,330
2026 Buick Envista
new
Copper Ice Metallic exterior
Automatic
Front-wheel Drive
used 2023 GMC Yukon car
2023 GMC Yukon
used
White Frost Tricoat exterior
Automatic
Four-wheel Drive
new 2026 GMC Savana 2500 car, priced at $49,049
2026 GMC Savana 2500
new
Summit White exterior
Automatic
Rear-wheel Drive
used 2022 Hyundai SANTA CRUZ car, priced at $22,898
2022 Hyundai SANTA CRUZ
used
Hampton Gray exterior
Automatic
All-wheel Drive