Jim Berlin
Jim Berlin at Phillips Buick GMC
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Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
509 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

509 Reviews

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509 Reviews of Jim Berlin

January 19, 2025

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Employee Rating

I would not go to another garage then Phillips. They have worked on two of our cars that were not Chrysler or GM’s. More

by MaMaJopisani
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jan 20, 2025

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you trust Phillips Buick GMC with your vehicles, regardless of the make. Our team is dedicated to providing quality service to all our customers. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

January 14, 2025

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Bought a truck from Phillips Buick GMC and they claim that all of their pre owned vehicles go through a very detailed inspection, however after I purchased the vehicle it has given nothing but problems a More

by dwahl117
Service Price Transparency
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Recommend Dealer
No
Jan 16, 2025

Phillips Buick GMC responded

Thank you for sharing your experience. We appreciate your feedback regarding the inspection process for our pre-owned vehicles at Phillips Buick GMC. It’s crucial to us that our customers are satisfied with their purchases, and we are committed to ensuring our vehicles meet high standards. Thank you again for your review. Sincerely, the Team at Phillips Buick GMC

January 11, 2025

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The dealership service department was excellent. Absolutely no complaints. They were efficient and kept us informed. More

by lawnurse59
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jan 13, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service department at Phillips Buick GMC. It's fantastic to know that you found our team efficient and informative. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

January 10, 2025

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They were quick to find the problem and fix it. Worked with me on schedule and transportation. I will definitely come back here More

by vacelizabeth
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jan 11, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our team at Phillips Buick GMC. It's great to know we could quickly address the issue and accommodate your schedule. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

January 10, 2025

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Zach was very helpful amazingly knowledgeable and he went above and beyond. Everyone there were quick and polite. More

by sveinbjornsdottir
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Recommend Dealer
Yes
Jan 12, 2025

Phillips Buick GMC responded

Thank you, for your wonderful review! We’re thrilled to hear that you found Zach and our team at Phillips Buick GMC to be helpful and knowledgeable. Our staff strives to provide exceptional service, and it’s great to know they went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

January 02, 2025

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service advisor was pleasant and knowledgeable, service center was a bit slow, end result, problem solved! More

by TRWUSMC
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Recommend Dealer
Yes
Jan 03, 2025

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the service center's pace, and we're glad to hear that your issue was resolved. At Phillips Buick GMC, we strive for a balance of efficiency and effectiveness. If you have any more feedback or need assistance, please don’t hesitate to reach out. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

January 02, 2025

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Employees knowledgeable, efficient and friendly. Service quickly completed. Jim and Bob in service exceptional and understanding. I More

by yramedaw
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Bob

Jan 03, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Phillips Buick GMC and that our team, especially Jim and Bob, provided you with exceptional service. Your kind words about their knowledge and efficiency mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

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No effort made to welcome you and no attention paid to customer 's arrival , could not make maintenance appointment, waiting time questionable More

by NORMANDMARTEL1953
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Recommend Dealer
Yes
Jan 03, 2025

Phillips Buick GMC responded

Thank you for your feedback, Norman. We are disappointed to hear your experience at Phillips Buick GMC didn't meet your expectations regarding the welcome you received and the appointment scheduling process. Your insights are important to us, and we strive to improve our customer service. Please feel free to contact us directly to discuss your concerns further. We appreciate your input and hope to serve you better in the future. Sincerely, the Team at Phillips Buick GMC

January 01, 2025

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Awesome experience while in town visiting family and having my truck towed here! My truck was fixed very quickly. Pleasant experience More

by GABBY.SCHNEPP
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Recommend Dealer
Yes
Jan 03, 2025

Phillips Buick GMC responded

Thank you for your wonderful feedback, Gabby! We're so glad to hear that you had an awesome experience at Phillips Buick GMC while getting your truck fixed. We strive to provide quick and pleasant service for all our customers. If you're ever in town again, we'd love to assist you. Safe travels! Sincerely, the Team at Phillips Buick GMC

January 01, 2025

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I've brought my truck in to have repairs done on more than one occasion.. Tim was a technician who made the repairs. He is very professional. When Tim does repairs on my vehicle It's always returned in m More

by David
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Recommend Dealer
Yes
Jan 03, 2025

Phillips Buick GMC responded

Thank you, David, for your wonderful review! We truly appreciate your kind words about Tim and the excellent service you’ve received at Phillips Buick GMC. It's great to hear that your truck was returned in much better condition after Tim's repairs. We look forward to seeing you again for any future service needs! Sincerely, the Team at Phillips Buick GMC

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