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Jillian Stanford
Jillian Stanford at Sutton Ford
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Jillian Stanford

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.8
1,094 Reviews

Dealership Experience

17 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

4.8

1,094 Reviews

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1094 Reviews of Jillian Stanford

November 14, 2024

Dealership Rating
Employee Rating

Hello all I have my SUV back and I could not be more pleased 😄.... Thanks Jillian for going the extra mile !! More

by shimorgan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Sutton Ford responded

It's great to hear that Jillian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

November 08, 2024

Dealership Rating
Employee Rating

Jillian used my extended warranty to fix my wheel bearings (that she noticed not me) , she put in a case to have my back up camera fixed ( case approved saved me $600), fixed 3/4 tire sensors, explai More

by shimorgan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Sutton Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 31, 2024

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Employee Rating

The experience was great I left very satisfied! They gave me a great deal on my car ! More

by aaliyahwade3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lynetta Futrell, Richard Ashmon

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Nov 01, 2024

Sutton Ford responded

Here at Sutton Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 06, 2024

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Employee Rating

Top notch customer service. My service needs are addressed in a prompt and professional matter. More

by DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Lester Parker, Jamie Vasquez, Karen Ford, Eric Maymon , Brittani Ashley Culpepper, Eric Eric, Mike Semik, Anthony Sporando

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Apr 08, 2024

Sutton Ford responded

DJ, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2024

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Employee Rating

I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back More

by carlcook10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach, Mike Semik

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Mar 24, 2024

Sutton Ford responded

We appreciate your business and this review, Carl, and would like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 25, 2023

Dealership Rating
Employee Rating

Sutton Ford is like a second family to me. My husband has bought 2 vehicles from Sutton and today it was my turn!!! Salesperson Ellie Lane went above and beyond to put me in the perfect vehicle More

by 1biggirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ellie Lane, salesperson

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Dec 27, 2023

Sutton Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Sutton Ford!

November 17, 2023

Dealership Rating
Employee Rating

Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase. More

by PPIERREAUGUSTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2023

Sutton Ford responded

Thank you for choosing Sutton Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2023

Dealership Rating
Employee Rating

Close to home and excellent service crew throughout your establishment! When you want the best, you better call Sutton Ford in Matteson More

by larryr212
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

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Nov 16, 2023

Sutton Ford responded

Larry, Thanks for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

November 13, 2023

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Employee Rating

Pleasant and courteous staff were helpful in explaining information necessary to for servicing and repair of vehicle. More

by granstoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons

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Nov 14, 2023

Sutton Ford responded

Thank you so much for your excellent review, Charles! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2023

Dealership Rating
Employee Rating

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Cree Lyons

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Nov 11, 2023

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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