Karen Ford

Dealer is untrustworthy! Failed to disclose a known issue prior to my new vehicle purchase. When made aware, dealership admitted to deceptive practice. Dealership also gave m Failed to disclose a known issue prior to my new vehicle purchase. When made aware, dealership admitted to deceptive practice. Dealership also gave me an unlimited powertrain warranty through the dealership, now claims to have no knowledge as well as no paperwork from my 2022 sale when I requested a copy. To top it off, I kept the sales envelope with all original paperwork in my glove box, after retrieving envelope, I notice ALL contracts related paperwork is missing. The only documents in the envelope are the loan agreement, and a few random useless others. I put 2 and 2 together after having left my vehicle for service after lodging the complaint against them. Who else would benefit from my sales contract? Why would they suddenly have no physical records of a 2022 sale? I am thoroughly disgusted with the dealership and Ford products, namely the 2022 Bronco Sport. I've had issues since driving off the lot, had to return within a week of purchasing for repair, multiple recalls and known issues I had to fight to have covered, currently fighting due to a differential issue on a 4yr old well maintained vehicle, with 50k. I DO NOT RECOMMEND, Ford nor Sutton Ford of Matteson IL. More

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Very pleasant experience. My salesperson was knowledgeable and courteous. She vaue d my time as well ss my feedback My salesperson was knowledgeable and courteous. She vaue d my time as well ss my feedback More

by logann161 Verified Customer Verified Customer

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Review Edit: I purchased a vehicle from Sutton Ford on 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). The check engine light was on when we got the vehicle home 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). The check engine light was on when we got the vehicle home after purchase. Combining the time where we could drive the vehicle under warranty (20+ days held in Sutton Ford's possession, mentioned a bad o2 sense and vehicle went to non-Ford shop) a breach of Fords Blue Advantage warranty. On Saturday, (1/24/26) the vehicle died with total engine failure needing a total replacement. The vehicles mileage was only at 62,818 miles (literally has only been driven 2,584 miles and hadn't hit its next oil change life cycle. I would be very leery of buying any used car from Sutton Ford or any vehicle for that matter. I will update this record moving forward to let potential buyers of how the dealership remedies my situation. -Nick Ollearis More

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I have been a customer of Sutton Ford for 14 years and I appreciate their service. I have always been satisfied with their customer service and I appreciate being treated as a valued customer. appreciate their service. I have always been satisfied with their customer service and I appreciate being treated as a valued customer. More

by nathanielhanserd Verified Customer Verified Customer

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Very nice was very informative and helpful would tell friends and family if they need a car see George friends and family if they need a car see George More

by donnarichton Verified Customer Verified Customer

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I have been buying my cars from this dealership for over 30 years. They have a great group of employees, that seem to love what they do. 30 years. They have a great group of employees, that seem to love what they do. More

by kbrumfield.1955 Verified Customer Verified Customer

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Such a great team they were so caring and kind and so professional ot was amazing experience ❤️ professional ot was amazing experience ❤️ More

by ograham681 Verified Customer Verified Customer

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Great customer service! ! Highly recommend! Took the time to make sure I got the car I really wanted & I love it! ! Highly recommend! Took the time to make sure I got the car I really wanted & I love it! More

by ketienne0 Verified Customer Verified Customer

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Fun to bargain with and respectful through out the whole process. Was the deal perfect? No. But did I leave happy? Yes. process. Was the deal perfect? No. But did I leave happy? Yes. More

by jgeiger508 Verified Customer Verified Customer

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This dealership has been very helpful even when they have been very busy and have gone out of their way to be sure that I have been taken care of been very busy and have gone out of their way to be sure that I have been taken care of More

by Richardfetzer Verified Customer Verified Customer

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