Jessica was short during check-in and ignored my request
to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that
to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that the windshield wiper fluid wasn’t topped off.
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by ACEHEFTY
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 27, 2026 -
Reliable Nissan responded
We are concerned to hear about your recent service experience. Your feedback is valuable to us, and we understand your frustration. These concerns help us identify areas where we can work to improve our customer care standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues directly and work toward a better experience.
I have bought two (2) vehicles at Reliable Nissan and I
have had geat experiences at Reliable Nissan. As for the Service Department, they correctly diagnosed a problem with my current vehicle that was misd
have had geat experiences at Reliable Nissan. As for the Service Department, they correctly diagnosed a problem with my current vehicle that was misdiagnosed at another dealership, saving me thousands of dollars in repairs and it would not have fixed the problem, so I have been very happy and pleased with the service I have receieved at Reliable Nissan and I would highly recommend Reliable Nissan to my family and friends and to anyone else.
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by eloycpadilla
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Reliable Nissan responded
We are utterly delighted to hear about your wonderful experiences with purchasing two vehicles and using our service department. Your trust in choosing us twice means everything to our team. We understand how frustrating it can be when vehicle issues are not properly identified, and we take great pride in our service team's ability to accurately diagnose problems and provide effective solutions. Knowing that we were able to correctly identify the issue with your current vehicle and save you both money and further complications truly highlights what we strive for every day. Your recommendation to family and friends is the highest compliment we could receive, and we look forward to continuing to provide you with the exceptional service you deserve at Reliable Nissan.
Not specific to this visit, but in general, something is
left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’
left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’t inflated evenly. To her credit, Victoria checked to see if the warranty would cover loose carriage bolts. Also to her credit she asked the crew to wash the windows and vacuum the car. They did a poor job on the windows and didn’t vacuum. Like I’m going to go complain about it and wait while they do it? The issue I took the car in for is not solved and will need to go back in. Unrelated to it, the inspection revealed there is a difference of 1 mm between the front and rear brake pads. The rear pads and rotors were replaced by Nissan 2,000 miles ago. The front brakes have 37,000 on them.
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by Paul Vinikas
Verified Customer
Verified Customer
Mar 27, 2026 -
Reliable Nissan responded
Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.
Made an appointment for recall
Had my car there for 6
hours and did not do anything…at all
hours and did not do anything…at all
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by sharonurse1
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Reliable Nissan responded
We are disappointed to hear about your experience. The situation you've described is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly and work towards a resolution.
Seamless from start to finish.
Jessica was helpful and professional. Services were completed in a timely manner (same day!). Great communication throughout the process. They called
Jessica was helpful and professional. Services were completed in a timely manner (same day!). Great communication throughout the process. They called my auto warranty company to have eligible services covered. I also appreciate the Lyft rides to and from the service center. This the second time I’ve had work done at Reliable Nissan. I won’t hesitate to return.
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by MDwashN
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Reliable Nissan responded
We are grateful for your wonderful feedback about your experience with us. It's fantastic to hear that your service visit was smooth from beginning to end and that Jessica provided you with the helpful and professional support you deserved. We're pleased that we could complete your services efficiently on the same day and maintain clear communication throughout your visit. We're glad our coordination with your auto warranty company for coverage was beneficial, and that you found value in the transportation service we provide. Your loyalty as a returning customer means the world to us at Reliable Nissan, and we look forward to serving you again in the future.
Very pleased with their fast service.
Staff are so nice. They don't mind that I bring my Frenchie with me.
Staff are so nice. They don't mind that I bring my Frenchie with me.
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by NENNERS40
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Reliable Nissan responded
Thank you for your wonderful feedback! We are thrilled to hear that you experienced quick service during your visit. It means so much to know that our team made such a positive impression with their welcoming approach. We love that you feel comfortable bringing your French Bulldog along - creating a friendly environment where all our customers feel at ease is truly important to us. Your kind words about the staff really brighten our day, and we look forward to continuing to provide you with the excellent service you deserve.
Went in for an oil change only and came back with 7
things they wanted to do for 1000k + they said air filters needed changing One under hood looked new the one inside was slightly dirty they wanted 80
things they wanted to do for 1000k + they said air filters needed changing One under hood looked new the one inside was slightly dirty they wanted 80.00 to change both I changed the inside one for 24.00 for a carbon filter Rep was polite I was disappointed with pictures they gave me. I don't think they were my car
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by Kristencrawford53
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 17, 2026 -
Reliable Nissan responded
We appreciate customers sharing feedback about their service experience. Our team strives to provide clear recommendations and helpful information to support vehicle maintenance decisions. Feedback like this helps us remain focused on maintaining transparency and trust. For further assistance, please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
She researched.
The part got it for me got us in quick. Did her job well
The part got it for me got us in quick. Did her job well
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by Pfsmedina
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 17, 2026 -
Reliable Nissan responded
We are grateful for your positive feedback about our team member's dedication to helping you. It's wonderful to hear that she took the time to thoroughly research what you needed and was able to get you the right part quickly. We truly value customers like you who recognize when our staff goes above and beyond to provide excellent service. Your experience reflects our commitment to taking care of our customers efficiently and professionally.
Personable, professional.
Great service, very courteous and knowledgeable. Also helpful with transportation during the procedure.
Great service, very courteous and knowledgeable. Also helpful with transportation during the procedure.
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by Doc Pufahl
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 17, 2026 -
Reliable Nissan responded
We are absolutely thrilled to hear about your wonderful experience with our team. Your kind words about our personable and professional approach mean so much to us. We take great pride in providing courteous service while ensuring our customers have the knowledge they need throughout their visit. It's especially gratifying to know that our transportation assistance during your service made a positive difference. Thank you for taking the time to share your feedback about the excellent care you received.
Efficient, flexible, friendly From beginning to end,
everyone made me feel welcomed and taken care of.
everyone made me feel welcomed and taken care of.
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by babsymom
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 13, 2026 -
Reliable Nissan responded
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided you with such efficient and flexible service throughout your visit. It means the world to us to know that everyone made you feel welcomed and well cared for from start to finish. Your kind words about our friendly approach truly highlight what we strive for every day. We appreciate customers like you who take the time to recognize our efforts, and we look forward to continuing to serve you with the same level of excellence in the future.
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