Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Jessica Goodale

October 28, 2025

Dealership Rating
Employee Rating

I love being able to come to my appointment and the person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that More

by Arnisescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 28, 2025

Dealership Rating
Employee Rating

Ms. Goodale provided excellent service They provide services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you More

by LYNNSFRESH
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Oct 28, 2025

LYNNSFRESH responded

Service with a smile also let me pick my car up at a later time. Explain to me in a video what I needed fix. Thank you for your time and service.

October 26, 2025

Dealership Rating
Employee Rating

Jessica was kind and helpful. My car was fixed in a timely fashion. I love that my car was cleaned before I picked it up More

by WOHLFORD_A
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 24, 2025

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Employee Rating

We are happy with the service and will use the dealership again. The service manager was very nice and professional. More

by COB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 23, 2025

Dealership Rating
Employee Rating

I very happy. Jess is thorough on time and communication is excellent!! I’ll be back. More

by CARSONCLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 21, 2025

Dealership Rating
Employee Rating

Friendly, prompt, helpful, and got me a very timely appointment. Very much appreciated. She is a gem. More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 17, 2025

Dealership Rating
Employee Rating

Friendly, knowledgeable, courteous. Easy to make appointments and mechanics do work in timely manner. I recommend. More

by FWCORYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 17, 2025

Dealership Rating
Employee Rating

Wonderful place. Cisco is amazing and explains customer needs and pricing throughly. Best dealership and customer service I’ve seen More

by KPANASWITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 16, 2025

Dealership Rating
Employee Rating

Cisco was outstanding! From the time I got there, him and other coworkers treated me amazing and I felt very taken care of. From intake then to diagnosis then at the end wh More

by T_MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 16, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 15, 2025

Dealership Rating
Employee Rating

Awesome customer service from Jessica very professional knowledgeable and dedicated great time in and service time More

by hjpchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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