Dealer Reviews
Cars for Sale
Dealer Log In
Jesse Guadarrama
33 Reviews
33 Reviews
Write a Review
33 Reviews of Jesse Guadarrama
May 02, 2026
I brought my 2024 4 Runner in for an oil change on 10 April & then on 24 April I pulled it out of my garage and noticed something leaking. I had only used it two prior times, short trips around Henderson April & then on 24 April I pulled it out of my garage and noticed something leaking. I had only used it two prior times, short trips around Henderson & no leak. I now had at least a quart of oil on the floor of my garage and all down my driveway. I took it immediately back to Findlay Toyota service where I waited for approx. 1.5 hrs. Prognosis, the oil filter had a bad "O" ring seal. Service changed it out & topped off the oil. I find this hard to believe. I would believe the oil filter wasn't tightened properly and if the part was bad that now makes me second guess Toyota parts. Besides this my car was handed back to me with oily hand prints on the hood, the drivers door AND the center console!! I know you no longer wash cars but it would be nice NOT to get ones car back dirtier than I turned it in. Just a note-my wife's Tacoma had an oil change recently & same oily hand prints on the hood. I wish I could say that I'm happy with Findlay Toyota Service but I am clearly not. These are not my only complaints I've had with your service department. I own 3 Toyotas and unfortunately you are the closest dealer to my home. I am however considering the other two dealerships in town for service. You are great at pressure selling Toyotas, if your service department was better it wouldn't be that difficult to sell. Word of mouth what great service you have would pull in more former and new customers. But I've noticed you keep doing the same process since my first purchase in 2012. I'm just glad I wasn't driving in the middle of nowhere New Mexico and lost all my oil due to a "bad" "O" ring gasket. Funny I'm 72, have owned many, many cars and have never had this problem before with any car, oil filter or Service Department until now. Now to clean up the oil spill in my garage and driveway. Please Do Better! More
by BENJASON963
Verified Customer
April 22, 2026
I would have given Jesse a higher rating except I was at the dealership waiting for two hours till I got up and went looking for him to receive an update plus apparently there was something wrong with my sw the dealership waiting for two hours till I got up and went looking for him to receive an update plus apparently there was something wrong with my sway bar but I wasn’t informed till I got a text about recommend work. I would have loved to have been updated for frequently instead of me having to be the one looking for updates. More
by ROBERTOMONTERROSA
March 06, 2026
Professional, clean, friendly and excellent service! I even saw an employee straightening chairs and when I complimented him he directed me to the complimentary coffee and water both of which made my wa I even saw an employee straightening chairs and when I complimented him he directed me to the complimentary coffee and water both of which made my wait for service even More pleasant More
by CECE3
Other Employees Tagged: Jamie Falcone , John Barr 😊
February 17, 2026
Jesse made my experience a great one, he listened to my concerns and addressed everything! I am a very happy customer. concerns and addressed everything! I am a very happy customer. More
by cmamoffitt
Other Employees Tagged: Joe Romero, Tyler Campuzano
February 06, 2026
Great service…awesome service writer and Supervisor Brian Short. Would definitely go back again in any issue we will in the future. Short. Would definitely go back again in any issue we will in the future. More
by WDSMITH7
Other Employees Tagged: Brian Short, Tyler Campuzano
February 04, 2026
Unfortunately because of an accident a house explosion, I’m not able to work on my vehicles anymore which I miss doing. The process to find professional, honest and trustworthy people to service my car an I’m not able to work on my vehicles anymore which I miss doing. The process to find professional, honest and trustworthy people to service my car and feel the job will be done efficiently. Findlay Toyota can’t Thank You enough for providing me peace of mind. Sincerely Mr. Segura More
by PEACEFULLWARRIOR7777777
January 02, 2026
The tvs in the waiting area are usually too loud. Especially front right near receptionist. Waiting area is also too cold, I always wear a jacket or hoodie. Free water & tea is much appreciated. I li Especially front right near receptionist. Waiting area is also too cold, I always wear a jacket or hoodie. Free water & tea is much appreciated. I like that you now pay your service person instead of going back by the parts dept. Service is fairly quick, prices are getting to be beyond the normal persons pay. Service provider was very helpful, courteous and professional. Thanks More
by BENJASON963
