Jesse Garcia

STAY AWAY - Fraudulent CPO Certification & Terrible Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Fa Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Failures: Truck went into limp mode on freeway with THREE simultaneous errors - throttle control, stability control, and collision warning all failed. Independent shop found MAP sensor barely plugged in, air filter disconnected, loose battery terminals - all from Carl Burger's careless work. Undisclosed Collision Damage: Body shop discovered extensive prior accident damage (bumper to rear door) with amateur repairs: dust in paint, peeling clear coat, mismatched parts, visible blend lines. NEVER disclosed during sale. Service Department Failures: Returned twice for squeaking suspension. First visit - denied issue existed. Second visit - sprayed silicone as temporary fix instead of proper repair. Complained twice about folding mirrors before they bothered fixing them. Hidden Charges: $900 GlassCoat protection plan never disclosed - discovered later reading contract. Dashboard Defect: Leather dash waves when cold, only looks normal when heated. Shown truck in afternoon when defect was hidden. Dismissive Attitude: Service staff treats customers like they know nothing. Receptionist is unprofessional and barely understandable. Their "125-point inspection" is fraudulent. This is systematic deception, not isolated mistakes. Filed complaint with RAM Corporate. Considering legal action. Do not trust their CPO certification process. More

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The sale department is great. They gave me a fair price on my trade ins and the price I paid for the truck They gave me a fair price on my trade ins and the price I paid for the truck More

by JOHN.RAHM Verified Customer Verified Customer

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Went to look at truck, the salesman, Francisco, was not pushy or a typical annoying salesman (much appreciated). He gave us the facts and told us that he couldn’t be there later but that Jesse would help u pushy or a typical annoying salesman (much appreciated). He gave us the facts and told us that he couldn’t be there later but that Jesse would help us if we decided to go further in the process. We did and Jesse was great! Possibly the easiest, quickest car purchase I have ever made! (And I’m old). Would definitely recommend to others and would go back to purchase again. More

by 3munkyz Verified Customer Verified Customer

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I can only say that my interaction with Brandon was every bit of five STAR. If I every buy another Jeep, I will be calling Brandon. bit of five STAR. If I every buy another Jeep, I will be calling Brandon. More

by richmontcorp Verified Customer Verified Customer

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Excellent service, very friendly and efficient. The best experience I have ever had with a dealership I was in and out in no time. The best experience I have ever had with a dealership I was in and out in no time. More

by carmen_wilson Verified Customer Verified Customer

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People friendly dealership answered all my questions and got me in and out in a reasonable time got me in and out in a reasonable time More

by davidnietojr Verified Customer Verified Customer

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Amazing customer service and straight to the point. In and out of the dealership in no time. In and out of the dealership in no time. More

by jessaglass Verified Customer Verified Customer

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Being out of state, and 350 miles away from the dealer, Jesse went out of his way to send me all the info I needed before purchasing the new Ram 3500 over the phone and through emails. Jesse went out of his way to send me all the info I needed before purchasing the new Ram 3500 over the phone and through emails. More

by chuck.chiariello Verified Customer Verified Customer

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It was a very good experience. The salesman, Jesse Garcia, was excellent to work with. The finance was quick, easy, and at a good rate. The truck and the price were an excell The salesman, Jesse Garcia, was excellent to work with. The finance was quick, easy, and at a good rate. The truck and the price were an excellent value. But there were two issues that kept it from being a perfect transaction. I bought a "Damaged in Transport" vehicle. I was disappointed that the information of the damage it recived, that was repaired, was rather vague and incomplete. I almost didn't buy it for this reason. That damage information should have been complete and detailed. Secondly, they wouldn't drop an "accessory fee" for wheel locks that were installed on the vehicle that I didn't want. The fact that they charged a "$295" fee for a set of Mopar wheel locks that cost $77.95 (part #82212564AA) from Mopar Online Parts, makes the organization look a little sleazy and greedy. In the end, I bought the truck. So far I am glad that I did, and satisfied with the transaction. More

by hattitude_charters-3500 Verified Customer Verified Customer

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Everything was absolutely phenomenal. My deal was made via text and I had minimal to do on the day I went to get my vehicle. Sales was easy to work with and very informative. This was my My deal was made via text and I had minimal to do on the day I went to get my vehicle. Sales was easy to work with and very informative. This was my second purchase from Carl Burger and it will not be my last. I highly recommended this business and its staff to anyone. More

by hinshawed Verified Customer Verified Customer

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