Jesse Friedman | Page 37

Great customer service! As a longtime Ford and Toyota owner, Subaru was new for me. I was looking for a vehicle with great safety features, 6-cylinder engine, sporty looking As a longtime Ford and Toyota owner, Subaru was new for me. I was looking for a vehicle with great safety features, 6-cylinder engine, sporty looking and roomy storage. Tucson Subaru came recommended by a friend and Subaru receives great reviews from Consumer Reports. Ken Murch, Sales Consultant, was extremely knowledgeable and helpful on all of the Forester & Outback features. Not pushy but informative and patient. All the staff were cheerful and pleasant at this dealership and cars were readily accessible to sit in and drive. . After much comparison shopping I chose the 2017 Outback Ltd. I was told it would be available at the end of January but Ken was able to get it to me by January 9th. Tim in Finance was also very helpful in providing me with purchasing and warranty information. Ken was thorough in reviewing features so that I was comfortable driving away in it. He continued follow-up with phone calls and encouraging me to return for any concerns. I can truly say that NO other dealership (do you hear me Toyota dealerships in Tucson?) came close to the personal attention I felt I received from Ken and the dealership staff. Thank You Tucson Subaru! Love my new Outback. More

Report | Print

Started off bad, ended in a very positive experience We test drove a few cars earlier in the fall and had a really negative experience with a different sales person at this dealership. When we were ready We test drove a few cars earlier in the fall and had a really negative experience with a different sales person at this dealership. When we were ready to buy, we called for an appointment. We spoke with Jennifer and told her we were anxious about having a repeat (aggressive and sometimes negative texting and calling after a test drive). She was great - very low pressure and assured us that wouldn't happen again. We test drove several vehicles, she priced out several options and presented them to us. We ended up getting two used (one nearly new) vehicle and traded in our nearly new Subaru. Traci helped us through the financial part of the purchase and was great - super friendly and great about presenting options. If it wasn't for the earlier, experience, I would rate the dealership a 5. More

Report | Print

Salesman kept in touch with me for a year! The dealership is next to a bike path that I ride on several times a week. I have always liked Subaru's, have owned for of them and have been especia The dealership is next to a bike path that I ride on several times a week. I have always liked Subaru's, have owned for of them and have been especially interested in the Foresters. I have stopped by looking at the cars over the past few years a finally went in to meet one of the salesmen, Spence Bilbo. He was very patient and persistent so when I got back to Tucson I contacted him again and he found a nice car for me. After some serious negotiations we came to an agreement and I brought the car home yesterday. The dealership has moved to a new location since the last time I was looking for a car and it is modern, clean and seems to be a good place to buy a car. It is the only Subaru dealership in Tucson so that works in their favor! Seems to be a friendly place. More

Report | Print

Poor service. Poor quality car The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they never called me. Even when confronted with the lack of communication it didn't seem to matter. The problems were never fixed. As for the vehicle. Very poor quality. More

Report | Print

Friendly, helpful, and honest This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have al This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have always been friendly and have worked to get me into the right car for the right price. Jennifer was warm and helpful and let me take all the time I needed to make the right decision. Tim in the finance department made the process fun: yes, I said it, fun! As long as I have experiences like this at Tucson Subaru, I will be a die-hard customer. Thank you, Subaru! More

Report | Print

A good experience All of the staff was helpful and attentive from the service department to the sales staff. The pricing was competitive, and they had wide range of pro All of the staff was helpful and attentive from the service department to the sales staff. The pricing was competitive, and they had wide range of products available to choose from. I purchased a new vehicle and am happy with the results.. More

Report | Print

easy and fairly quick Quick response to my initial email inquiry. Very helpful and not pressured like in past experiences. Don't really like haggling and getting pressure Quick response to my initial email inquiry. Very helpful and not pressured like in past experiences. Don't really like haggling and getting pressured, so I was glad about that. More

Report | Print

Really good Bob was knowledgeable, kind, patient and so helpful when I had any questions or issues like my glovebox and took care of it in professional manner. Al Bob was knowledgeable, kind, patient and so helpful when I had any questions or issues like my glovebox and took care of it in professional manner. All of the Subaru employees in Tucson were really great. I highly recommend Bob and all the employees at Tucson Subaru dealership. More

Report | Print

Amazing experience at Tucson Subaru The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me my last vehicle and my new one. He is who I recommend to all of my friends and family. I don't believe there is a better car salesman/manager in AZ. My family is growing and I will be a Subaru customer for life because of the quality of service and the vehicle engineering. More

Report | Print

Superb Subaru Staff After approximately a year of researching cars, dealerships, private sales, and talking to numerous new car owners my husband and I decided to explore After approximately a year of researching cars, dealerships, private sales, and talking to numerous new car owners my husband and I decided to explore our options at Subaru of Tucson. My parents had purchased their first Subaru (a Forester) through this dealership and have been very pleased with their car and the the service they've received on every visit. My parents recommended working with Joe Micoletti and he did not disappoint on any level. Joe listened to what we were looking for, made suggestions, and made every step of the process a pleasure to work through. At no time did we feel pressured or misled. Joe clearly answered every question we had, which allowed us to make decisions with ease. We also had the pleasure of working with Tim Hanson in the finance department. Tim was efficient and excellent at communicating additional options with our purchase. We even purchased additional warranties that we may not have previously considered given Tim's guidance. Overall we are very pleased with our Subaru sales experience (and our new Forester) and wouldn't hesitate to recommend them to family and friends. More

Report | Print