Jerry Green

My experience with Showcase Honda was disappointing and aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zakte aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zaktek" extras that offer little to no real benefit to the buyer. We purchased a used vehicle on a Friday afternoon. While the sales rep had the car washed and waiting which was appreciated the interior hadn't been detailed at all. We found a 200mg caffeine pill in the center console and dried spill stains around the cupholders. They promised to clean it while we completed the paperwork, but after everything was signed, my family and I waited another 30 minutes for the car to be brought around. After a couple of days, I had second thoughts and noticed they advertise a "Love It or Leave It" 3-day/300-mile guarantee. I called Sunday morning to ask about buying back my trade-in and even drove back to the dealership that same day. I was told nothing could be done until the vehicle was “inspected.” By Tuesday, my trade-in was already listed for sale on their website. Despite contacting them multiple times a day, I couldn’t get a straight answer or any pricing. They mentioned they’d sell it back to me for $500 over their cost, which gave me some hope but after nearly a week of follow-ups, a sales manager finally got back to me Thursday afternoon to tell me the car had been sold. His exact words: "We're in the business of making money." Legally, they’re under no obligation to take back the car or sell me my trade-in, but the delays, lack of transparency, and misleading communication were incredibly frustrating. This experience has completely eroded my trust in traditional car dealerships. Consumers deserve better protection in situations like this. I won’t be buying another car from a dealership again especially not from Showcase Honda. More

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This is a great dealer - honest and reliable. Never any of the issues that seem to be so typical for other dealers. Never any of the issues that seem to be so typical for other dealers. More

by KEVIN.WILKEY Verified Customer Verified Customer

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Very professional and helpful with my purchase. Anytime i need a new car i always go to Showcase Honda. Anytime i need a new car i always go to Showcase Honda. More

by JAYLIGHTNER Verified Customer Verified Customer

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This is, by far, the best dealership in the valley of the sun. Love the salesmen, but the women in finance are even better. sun. Love the salesmen, but the women in finance are even better. More

by Oziah20 Verified Customer Verified Customer

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Solana was great. She found exactly what we were looking for. Got us the in the payment range we asked for. She was very nice, polite and not aggressive. Thank you Sol She found exactly what we were looking for. Got us the in the payment range we asked for. She was very nice, polite and not aggressive. Thank you Solana for making my daughter happy with her first car. We wish you the best. More

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Great service and amazing people would recommend all my family to come here and see everyone family to come here and see everyone More

by AJABER01 Verified Customer Verified Customer

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They handled me amazing and was so nice and helped me so much thank you much thank you More

by Andre’s Landolfo Verified Customer Verified Customer

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Absolutely horrible experience. Made a deal, had everything in line, cashiers check and entire deal ready to go. Flew all the way there from Oregon to be joked around for 6 hours an Made a deal, had everything in line, cashiers check and entire deal ready to go. Flew all the way there from Oregon to be joked around for 6 hours and had to fly back home empty handed. They left me stranded at the dealership at 10pm no offer for an uber anywhere or a ride. Sales manager was extremely rude and unprofessional stay away at all costs! More

by Maxgook Verified Customer Verified Customer

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I would like to start off by saying that my review of the dealership has nothing to do with my sales lady. She was fantastic. My rating is 100% aimed at the finance department. Our finance guy was absolutely dealership has nothing to do with my sales lady. She was fantastic. My rating is 100% aimed at the finance department. Our finance guy was absolutely awful. When we got into his office from the very beginning he was very condescending and spoke to me like I was uneducated and had no idea how the car buying process worked. We finally came to an agreement on the gap and service portion. Then came the next big issue. We were in his office for hours and he kept telling us he is having computer issues, then he said we were going to sign paper documents, then he said we were going to sign remotely and continued to screw us around. Then we had to sign the paper work multiple times and through the purse of this I kept reconfirmed what our APR was going to be. He assured us what our interest rate would be finally after a couple of hours of this nonsense we were finally done. Fast forward to when I got my finance paper work and to my surprise this man changed the APR that we agreed to to something totally different. When we tried to confront him directly about this he again was very dismissive and spoke down to me. It is absolutely ridiculous that someone can mess up the contract and not take ownership of it, and not make an attempt to fix it. This will be my first and last purchase from Showcase Honda. The finance department does not take responsibility for their mistakes and they do not care about the customer. More

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Showcase Honda employees are very nice. Any of them will engage you. They also take responsibility for anything not done right. Austin my service manager knows his craft, and I can coun Any of them will engage you. They also take responsibility for anything not done right. Austin my service manager knows his craft, and I can count on him. More

by RONRAYO Verified Customer Verified Customer

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