Jerron Contratto

Have worked with jerron and at least three other service people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at ti people at suburban Audi over the years with two different cars. Have found them to be sharp, prompt, and friendly, looking out for me even when at times Audi corporate was not. The service intervals and repairs were done competently and on time, and with at least 20 visits in the last 15 years, I think that's a pretty excellent record. More

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I purchased an Audi Q7 on April 18, 2024. I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car n I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car needed service. This was very important to me, since I live approximately 40 miles from the dealership. I called for service, because when I accelerated my steering wheel would vibrate back and forth for 2-3 seconds, and I had no control over the car. It happened 5 times and was extremely unnerving. I talked to Alex and she asked if I used my turned signal. I always do. She asked if I was changing lanes, and yes, 4 out of the 5 times I was. She seemed puzzled and said they would check it out and at that point, I asked for valet. I was informed that it was no longer available. Then I was told if I wanted a loaner vehicle, they would have one for me at the end of October! (This was the last week of August). I found this to be totally unacceptable. She said I should contact my salesperson, and he might be able to get me a loaner sooner. So, I called Patrick Hamama, and explained what was happening with my car. He said he would call me back after he talked to a manager. I never heard back from him. I left several messages over a 3-day period. I was not comfortable driving the car and decided to have it towed to the dealership the following Wednesday. Audi roadside only covers the first 24 miles. I assumed the extra cost of $90. Within a couple hours, I received a text saying my car checked out fine. I called the service department and talked to Jessika. Again, I explained what was happening, and that I was afraid to drive the car. She said there was nothing more she could do, so I asked to speak to the service manager. She said she would ask him to call me. My husband and I both left messages for Jerron the manager, that day and on Thursday and Friday. No return calls. I left my final message around 3:30 on Friday. About 10 minutes later, my husband received a call from Justin, returning the call for Jerron. My husband put him on speaker phone. I told Justin that I was afraid to drive the car, because I didn’t know why the steering wheel started vibrating like it did. Justin said that there was nothing wrong with my car, and that I needed to pick it up. He then started yelling at us, saying that he was going to have the car towed to a repo lot. He said that his service station was not my parking lot and I needed to get it out of there now. I said I wanted to sell the car back to them then, because I was afraid to drive it. I asked him to get me an appraisal. He refused. He told me to call sales. Next I talked to Mickaela in sales. She said she would go over to service and call someone to appraise it. I never heard back from her. On the following Monday morning, I called Audi roadside and had the car towed back to me. I did not have anyone to drive me to the dealership, and I was afraid Justin would have it towed to repo. I was charged $363.57 for the tow. My son started doing some research on this issue, and discovered it was the “lane assist” that was taking control of my car. We watched several You-tube videos and found that I was not the only one disturbed by this feature. My question is, why did no one explain this to me. I talked to Patrick, Alex, Jessika, and Justin. Not one of them explained that this was how the lane assist feature worked. This was not my first Audi, but I never experienced this in the other cars during the 6.5 years I drove them. If one of these “Audi specialists” had taken the 3 minutes to explain this feature to me, and that it could be turned off, my car would not have needed service. So now I am out $453.57 and I think Audi should reimburse me. I suggest they teach their staff the meaning of “customer service.” I am currently in discussions with Audi USA to review this very poorly run dealership. More

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I want to share my recent experience with Audi Farmington Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it was late and a weekend, I followed up again on Monday morning. I initially spoke with a “sales person” named Shira and asked if the 9-year-old vehicle from Virginia had any rust. Shira wasn't sure but promised to get back to me with photos. I asked if I could leave a deposit to secure the vehicle, but they said no. The next day, I didn't receive any updates, so I texted and called. Mickaela, another salesperson, told me they were too busy and that the vehicle was with the tech service team. Mickaela assured me they would get the photos the next day. By mid-morning the next day, I still hadn't heard anything. My texts went unanswered, and my calls were forwarded. I had to call the main store to finally reach Mickaela, who promised to get me the photos after being busy with deliveries. Five more hours passed without any communication. When I called again, Mickaela informed me that the vehicle was being sold the next day. I was baffled because I had been told deposits weren't accepted. In a last-ditch effort to secure the vehicle, I used their online purchase program without knowing the rust condition and received confirmation that my order was being processed. However, 12 hours later, I learned that another customer was about to view the vehicle. When I asked why I hadn't been given the chance to purchase it, Mickaela simply said they were too busy and brushed me off with a dismissive "sorry, it happens." I genuinely believe my interest was used as leverage to sell the vehicle to someone else. This experience was incredibly frustrating and unprofessional. Despite my best efforts to communicate and secure the vehicle, the lack of follow-through and transparency was disheartening. The General Manager, Tim Tharp, was supposed to call me but never did. If you are not located close to this dealership, beware of wasting your time with what feels like a bait-and-switch tactic. I would never run a business this way without integrity, (which means doing what you say you're going to do… incase an employee needs a reminder of this). I hope my experience helps others avoid the same frustration. I would not recommend Audi Farmington Hills to anyone looking for a reliable and respectful car-buying experience. More

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Love the car, love this dealership! Z is the best! I wouldn’t go anywhere else. Z is the best! I wouldn’t go anywhere else. More

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This place is the worst. The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels so they said I needed a front end alignment. I told them that I received the vehicle back after they had to replace the entire front end from a collision. They charged because they said the vehicle requires a front end alignment every 2 years or 24 miles. I also had a rattle in the back of my vehicle. They told me that "I" striped out the license plate screws and it license plate holder needed to be replaced for $450. I declined, went to the store an replaced the screws that were too long with the proper length. Cost of screws, $7. The side crash avoidance light works intermittently. They said it was because I didn't replace the windshield with OEM glass. I windshield repair store bought the windshield from that specific dealer at my request. These guys are really stupid people who have no idea how to service a car. And yes, per other comments, even if you spend $100,000 on a vehicle, you might as well have bough a used Audi for $10,000 because the amount you spend has zero impact on the level of service you receive. Also, plan on having your vehicle sit for weeks before they even get to it. THE WORST PART OF THIS IS THAT I LEFT 3 MESSAGES WITH THE SERVICE MANAGER AND THE GUY DIDN'T EVEN HAVE THE PROFESSIONALISM TO CALL ME BACK! They need to bring Che' back. More

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Absolutely the best dealership I've ever dealt with. I found out they are no longer making the car I like, so I called Z at Suburban Audi and she found me the car I wanted in the matter of hours. It I found out they are no longer making the car I like, so I called Z at Suburban Audi and she found me the car I wanted in the matter of hours. It came the next day exactly as she said. I love my new convertible!!! Not to mention how patient she was with me showing me how to use all the features on my new car. I'll definitely be referring people to her. More

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Jerron and his team are great to work with. His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic conve His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic converter replacement, since the service part was on backorder they provided me a loaner vehicle until the part arrived. I highly recommend meeting Jessika Dlugosz for your next Service appointment. More

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Horrible place , wouldn't take my warranty looked at car for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the have , never again , the Audi dealerships all suck around here but this is the worse they think there customers just fell off a turn up truck , shame on you !! More

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I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

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I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

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