102 Reviews of Jerome Bigby
December 28, 2024
Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jeremiah Bivens, Kavonte Ivery, Kedarius Peoples, CJ Turner
December 13, 2024
Great service and very fast would defiantly comeback for all my service needs and recommend them all my service needs and recommend them More
Other Employees Tagged: Saumil Bhatt, Jerry Howell, CJ Turner
November 09, 2024
Everyone was kind, helpful, and fun! Jerome and Deondre were great to work with and made the whole experience pretty easy and seamless. Jerome and Deondre were great to work with and made the whole experience pretty easy and seamless. More
Other Employees Tagged: Deondre, G Money, and Greg
November 07, 2024
Bought vehicle in August didn't receive buyers guide upon purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all the purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all these products added to the vehicle I did not agree to nor was aware of nor was on my buyers guide. I have them on recording admitting to messing up my paperwork. I have called and left several emails to get my finance amount corrected still no efforts nor responses from staff nor Cj. I feel like they are scaming peoples paperwork stealing financed money. My balance should be $21226 but shows $24955. They won't fix it! More
Other Employees Tagged: Jerry Howell, Jeremiah Bivens, CJ Turner
November 02, 2024
This is my second car from Kia Jerome help me both times he go above and beyond to make sure I choose the car that was right for me very satisfied with this young man he knows his job well. he go above and beyond to make sure I choose the car that was right for me very satisfied with this young man he knows his job well. More
October 28, 2024
I regret to inform you that my experience with this dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options car dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options carefully before making a purchase here. My impression is that the professionalism exhibited by the staff was lacking, which contributed to my dissatisfaction. In my opinion, Alm Kia does not represent the standards one might hope for in a car dealership. More
Other Employees Tagged: Jawon Shaw, Jerry Howell, Jeremiah Bivens, Kavonte Ivery, Kedarius Peoples , Jasmine Branch, Stacy Brown, Benjamin Rieves, Marc Romage