Jeremy Voelkel | Page 11

This is my 4th vehicle from Koons. From the first visit, my husband and I have been always been treated well. Bob has always come through with the vehicle we wanted and made the process fun. He, and Jerem my husband and I have been always been treated well. Bob has always come through with the vehicle we wanted and made the process fun. He, and Jeremy, have always explained every step of the process (purchasing to financing), skipping nothing even though we've now purchased multiple vehicles from Koons. The service department is excellent. Todd gets me in and out very quickly and works around my schedule. Most of my dealings with the service department have been for scheduled maintenance, buy the (very) few times a vehicle has been in for more that maintenance, the problem is quickly identified and solved. More

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Nathan was my main contact by e-mail and subsequently by telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly aggressive. The original price quote seemed within reasonable limits for local market conditions but the initial trade-in was outside my expectations. Dan entered the negotiations at this point, remaining equally efficient and respectful. He was optimistic a second evaluation of my trade-in by the general manager could be fruitful in closing the gap. A meeting convenient to all was arranged within two days. The next estimate closed the gap considerably but was still around $925 below my intent. A final proposal essentially split the difference (slightly in my favor) with a bit of administrative magic. I ended with 75% of my trade target and everyone seemed satisfied. While Nathan got the new Tacoma prepped and shined Jeremy with equal congeniality and efficiency executed all the necessary payment and titling documentation. All in all, a rather pleasant experience worth the 45 minute drive. Should there be another Toyota on the horizon, Koons will be my starting point. More

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Hi. I went into the dealership just looking...still comparing various options. When I left the dealership I had a Tacoma pickup. I had some misgivings at first; such as, was I too hasty in making the d comparing various options. When I left the dealership I had a Tacoma pickup. I had some misgivings at first; such as, was I too hasty in making the deal? Should I have shopped further? etc! It has now been approx. 3 months since we closed the deal. I really enjoy the Tacoma, since I'm still employed, I haven't had a problem making the payments, and all my interactions with both Koon's and Toyota have been pleasant. I would definitely recommend this dealership and this brand to anyone. Keep up the good work! Sincerely, Tim Brown More

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I worked with Henry Salazar over the course of several weeks and ultimately bought a 2012 Toyota Highlander. I first went to Koons ONLY to test drive a Toyota Rav4. I made it clear to Henry that we were weeks and ultimately bought a 2012 Toyota Highlander. I first went to Koons ONLY to test drive a Toyota Rav4. I made it clear to Henry that we were at the very beginning of our buying process and did not plan to make a buying decision for a while. Henry was still very accommodating, arranged for me to test drive the Rav4 and answered numerous questions. About a month and a half past and Henry kept in touch via an occasional phone call and email. He was not pushy but kept lines of communication open in case we had any questions. Our timeline began to change and one day I walked into the Koons dealership unannounced and decided I wanted to take a look at the 2012 Toyota Highlander. Needless to say I went home that evening with a brand new 2012 Highlander. Henry and George were a pleasure to work with and handled the entire process with the utmost professionalism. We got a great price on a great vehicle along with a stress free buying experience. Our experience with Jeremy the Finance Mgr was also pleasant and stress free. Jeremy's friendly demeanor made the entire process seamless. We had a great buying experience at this dealership and will definitely go back to them for our next vehicle purchase! More

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The overall experience was good. For future buying I will go back to Koons. The environment was friendly and clean. Was not too happy with the car after driving it on the highway. go back to Koons. The environment was friendly and clean. Was not too happy with the car after driving it on the highway. More

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Dimitry was very helpful in my selection of the 08 Highlander. He was very friendly and knowledgable about the cars on the lot. He did not pressure or try to influence my decision. Jeremy in finance w Highlander. He was very friendly and knowledgable about the cars on the lot. He did not pressure or try to influence my decision. Jeremy in finance was very cheerful & explained everything to me. This is the second vehicle I have purchased from Koon's used cars in Westminster & I have recommended them to my co-workers. Great buying experience. More

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Best car buying experience I have ever had. Jimmy and Jeremy were extremely helpful, friendly and very professional. I will tell my friends about them! Jeremy were extremely helpful, friendly and very professional. I will tell my friends about them! More

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Bob Erwin was not your stereotype car salesperson! He was honest, direct, sincere and helpful! How refreshing! The dealership was clean and inviting. All the people at the dealership said hello and ackn was honest, direct, sincere and helpful! How refreshing! The dealership was clean and inviting. All the people at the dealership said hello and acknowledged our presence. Questions and concerns were promptly addressed and the follow up was on the mark. More

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Dan listened to what I wanted and didn't try to oversell me or rush me into buying a new car. I worked with him for a week before I even came in to look/test drive a car. We worked the negotiation for my tr me or rush me into buying a new car. I worked with him for a week before I even came in to look/test drive a car. We worked the negotiation for my trade-in even before we talked cars. Dan listened and worked with me to overcome the hurdles that I had to get over even before I considered a new car. Once I came in to talk cars Dan still maintained that great service I experienced the week before when were were just talking via phone. I have already recommended him to a friend. Jeremy also listened to my needs and wants. He knew that we needed the paperwork portion to quickly and smoothly. This process can take hours an I hate that. Jeremy listened and got me in and out. Again, Jeremy didn't try to sell me something I didn't want. I knew what I wanted before we even sat down and he focused in on my specific wants/needs while still covering all the options available to me. I have also recommended him to my same friend as mentioned above. The other nice thing about Dan and Jeremy was they both had a good sense of humor and laid back personalities. Makes car buying less stressful. The middle person that handled the negotiating wasn't the best experience. I did my homework before hand and yet he still tried to play games. More

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