Jeremy Rodock

I took vehicle in for oil change. Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil (wasn’t and never have before) turned out to be oil cooler. I truly believe the tech who did oil change damaged it but did not take responsibility and how did you not know it was leaking before I left with vehicle the first time. Had to take back in and part needed ordered and again I did all the communication on asking if part came in and when vehicle would be done. I have purchased all my vehicles from Toyota Direct because I love Perry Singh. Service center not so much. More

by OHIO.STEPHANIE Verified Customer Verified Customer

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Great service staff and technicians. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. More

by mrenda1 Verified Customer Verified Customer

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Good service, upfront and honest, prompt and professional, your car is in good hands with the service team professional, your car is in good hands with the service team More

by todd.abens Verified Customer Verified Customer

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Had my car for 2 months took it in for 1 thing and they fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making th fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making the same sound. It was making before I dropped it off. I will not take my car back Jeremy, he’s rude More

by jamesbitting19 Verified Customer Verified Customer

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Poor staff and client experience. My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call Toyota and let them know what is going on. I called Toyota myself and explained to them. Toyota told me they’ll contact the dealership and get back to me within 24 hours. I’m yet to hear back from them. Even with rental car the dealership was not willing to pay for it till my car is fixed. They were telling me I have to make a deposit of $35 which I had to seriously decline to do that, before they decided to pay for the rental. They only paid for 2 days and I’m hoping my car will be fixed by the end of the 2 days period. I’m not taking my vehicle there anymore for servicing and won’t recommend anyone to go there to service their vehicle. A friend of mine also said she had some issues with them in the past. More

by wazup2131 Verified Customer Verified Customer

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The experience was good, even the problem did not solve but the explain to me what can be done but the explain to me what can be done More

by kdorestant Verified Customer Verified Customer

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This has been my only service center for my 2 Prius's for several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and several years. In recent months I have become somewhat distraught with how they have done. Several examples: - 6 months ago they lost my key FOB and had to replace it (at no charge). They found it the next day. This "cost" us extra time in the shop (due to delays), and another trip in to get our other FOB reprogrammed. (We did get a small reduction is the charge for the scheduled service, after I asked for it.) - we have had several tire (purchased at Toyota Direct) issues in the last several months. When taking the vehicle in, I mentioned that the tires were purchased there (within the last 2 years), but they still typically charge me for rotations and a tire replacement (until I complain about it, when they will remove the charge). - on the tire that was replaced (above), the new tire went flat several times overnight after it was installed. (I did catch it everytime and did not drive on it.) Taking it back in, they found that the valvestem needed tightening (which did solve the problem). The dust cap was also missing after the tire was installed, AND after the valvestem was tightened. Come on folks!! - at a recent 5000 mile service I got an oil change. After picking it up I was checking something on their website, and saw a promotion that they were running for the whole month for a reduction in the cost of oil changes...which I realized they did not give me. You would think that they would tell me that they were running a special when I requested the oil change, but I did not get it since I did not ask for it. (Apparently "Service Advisor" does not mean "Service Advocate"...not there to help the customer!) I will probably still use them for service, due to their location, but I feel that I have to really be on top of what they are doing and making sure that I get everything that I can...the Service Advisors are not really there to help me at all. More

by lrn2serve Verified Customer Verified Customer

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I always receive excellent service. Service associates are always friendly and I get walked out to my vehicle. Service associates are always friendly and I get walked out to my vehicle. More

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This issue has been brought up with many people with your service office but no one has reached out!!! service office but no one has reached out!!! More

by Rcrum003 Verified Customer Verified Customer

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Jeremy did a great job making sure I understood what was going on with my car. going on with my car. More

by niki5 Verified Customer Verified Customer

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