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Jeremy Rivera

Overview Reviews (1183) Inventory (496)

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Jeremy Rivera

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Jeremy Rivera

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7

1,183 Reviews

Overview Reviews (1183) Inventory (496)

Dealership Experience

14 yrs

4.7

1,183 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1183 Reviews of Jeremy Rivera

January 20, 2025

Dealership Rating

Employee Rating

I was satisfied with my service on my last visit. The staff treated me well. The staff treated me well. More

by ssands1069

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Garcia

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Jan 20, 2025 -

Lexus of Pembroke Pines responded

Your feedback is much appreciated! Thank you for supporting Lexus of Pembroke Pines.

January 19, 2025

Dealership Rating

Employee Rating

Great experience as usually. Jeremy has to be the best advisor I’ve had and this is my fourth car with Lexus of PP Jeremy has to be the best advisor I’ve had and this is my fourth car with Lexus of PP More

by TIFFANYSAUNDERS62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 20, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy continues to provide you with excellent service at Lexus of Pembroke Pines, Tiffany! Thank you for your loyalty and trust in us over the years. Safe travels!

January 19, 2025

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Employee Rating

Excellent and friendly service as usual. My car was ready for pick up within 2 hours. My car was ready for pick up within 2 hours. More

by SHENISE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 20, 2025 -

Lexus of Pembroke Pines responded

We couldn't ask for a better review of Lexus of Pembroke Pines. Thanks so much, Shenise!

January 14, 2025

Dealership Rating

Employee Rating

I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and you programmed the key and it does not pair with the original which I found 2 days later. I feel let down by Lexus. Why should I have to pay close to $600 to have the key reprogrammed when it took you over 6 months to get me a key! More

by dryan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

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January 13, 2025

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Employee Rating

Staff are nice and productive. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. More

by LEONIE.CADET30

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines made your visit smooth and seamless. Thank you for highlighting the efficiency and friendliness of our staff!

January 10, 2025

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Employee Rating

Jeremy provided an outstanding service alongside making sure everything was completed before the estimated date. sure everything was completed before the estimated date. More

by ya9039

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy exceeded your expectations at Lexus of Pembroke Pines! Thank you for sharing your experience with us.

January 09, 2025

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Employee Rating

This dealer never fails to disappoint with their sub-par customer experience, and lack of communication. Melissa is the only service advisor I recommend there. customer experience, and lack of communication. Melissa is the only service advisor I recommend there. More

by YouDontNeedMyIdentification

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Melissa Ho

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January 08, 2025

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Employee Rating

Great and prompt service. He kept me updated and answered all my questions and addressed my concerns. He kept me updated and answered all my questions and addressed my concerns. More

by jodywilliamsjones

Verified Customer

Recommend Dealer

Yes

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Jan 08, 2025 -

Lexus of Pembroke Pines responded

Jody, we're delighted to hear you had a great experience with our team at Lexus of Pembroke Pines. Thank you for your kind words and support!

January 07, 2025

Dealership Rating

Employee Rating

It was ok and fast very pleasant . The advisor was profesional and keep me posted The advisor was profesional and keep me posted More

by diazaimee68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 07, 2025 -

Lexus of Pembroke Pines responded

The entire team at Lexus of Pembroke Pines is so glad we earned your business. Thanks so much!

January 05, 2025

Dealership Rating

Employee Rating

Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. recall for Lexus TX. Great job Alex and Team. More

by Richard R

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Bob Hunter, Adam Hoglievina, Moez Sachedina

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Jan 06, 2025 -

Lexus of Pembroke Pines responded

Richard, thank you so much for leaving Lexus of Pembroke Pines a five-star review! We are happy to hear that Alex was professional and helpful with your recall.

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