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Jeremy Rivera

Overview Reviews (1141)

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Jeremy Rivera

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Jeremy Rivera

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7

1,141 Reviews

Overview Reviews (1141)

Dealership Experience

13 yrs, 10 mos

4.7

1,141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1141 Reviews of Jeremy Rivera

November 20, 2024

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Employee Rating

The service was excellent from start to finish. TonyMarquez was amazing, knowledgeable, and very likeable. He explained in detail what needed to be done and treated me like royalty. Everyone was h TonyMarquez was amazing, knowledgeable, and very likeable. He explained in detail what needed to be done and treated me like royalty. Everyone was helpful and kind and my vehicle was returned to me in excellent condition. It was also squeaky clean inside and out. I received exceptional service from everyone and they all had smile for me. More

by Deborah G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina , Tony Marquez.

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Nov 20, 2024 -

Lexus of Pembroke Pines responded

Deborah, we're delighted to hear about your exceptional experience with Tony and the team at Lexus of Pembroke Pines! It's great to know you felt like royalty and that everyone was helpful throughout. Thanks for sharing your positive feedback!

November 20, 2024

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Employee Rating

Great service always professionals. Pickup and drop off were fairly easy as well. Very happy with service. Pickup and drop off were fairly easy as well. Very happy with service. More

by lmiadolphin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Garcia

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Nov 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a positive experience with our team at Lexus of Pembroke Pines. Thank you for your kind words and support!

Nov 21, 2024 -

lmiadolphin responded

Wish everything else was as good as the service department. Your sales and Sales manager have become like used car sales people from the 80's. Terrible service, communication and absolutely no transparency in those departments

November 17, 2024

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Employee Rating

Service advisor (Jeremy) was very attentive and professional, He delt seamlessly with the extended warranty company to process the claim. Kept me informed of the status of my repair throughout the professional, He delt seamlessly with the extended warranty company to process the claim. Kept me informed of the status of my repair throughout the whole process. Service loaner is a game changer and why i choose dealership for service. More

by agzx14

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy provided attentive and professional service at Lexus of Pembroke Pines. It's great to know the process was seamless, and you appreciated the service loaner! Thank you for choosing us for your vehicle's needs.

November 15, 2024

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Employee Rating

Jeremy is amazing,very professional and very nice with me every time I go the dealer . every time I go the dealer . More

by MICHELITA_04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Lexus of Pembroke Pines responded

We are so glad that Jeremy was kind and professional. Thank you for sharing with Lexus of Pembroke Pines and leaving us a five-star review.

November 14, 2024

Dealership Rating

Employee Rating

Great customer service Attentive courteous Communicative Right expectations Right on time Great follows up on the car service Communicative Right expectations Right on time Great follows up on the car service More

by JOELSSAJIUN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Marsala, Fred Carey, Tom Abrahams, Dayron Armenteros, Art Armani

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Nov 14, 2024 -

Lexus of Pembroke Pines responded

Joel, thank you for highlighting the attentive and communicative service at Lexus of Pembroke Pines! We're glad to hear everything was timely and met your expectations. We appreciate your feedback!

November 14, 2024

Dealership Rating

Employee Rating

Great service from all the people I dealt with . I would recommend your service department to anyone who asked me. I would recommend your service department to anyone who asked me. More

by geowal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

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Nov 14, 2024 -

Lexus of Pembroke Pines responded

Thank you for recommending our service department at Lexus of Pembroke Pines! We're delighted to hear about your positive experience with our team.

November 12, 2024

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Employee Rating

Great service! I was happy with my experience. Thank you Lexus. I appreciate it. Great I was happy with my experience. Thank you Lexus. I appreciate it. Great More

by WPIERR16

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 12, 2024 -

Lexus of Pembroke Pines responded

We're delighted we could deliver an excellent experience! Thanks for working with us. - Lexus of Pembroke Pines Team

November 07, 2024

Dealership Rating

Employee Rating

Best customer service experience in a long time. Great people, great environment and a great carA+++++++++++++++++++++ Great people, great environment and a great carA+++++++++++++++++++++ More

by ELEAZARGERTHA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

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Nov 08, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experience at Lexus of Pembroke Pines! Our team is committed to providing excellent service, and it's wonderful to know you enjoyed every moment with us. Thanks for the shoutout!

November 04, 2024

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Employee Rating

Friendly, knowledgeable and helpful. Fast service. Good communication. Clean environment. Takes good care of customers needs Fast service. Good communication. Clean environment. Takes good care of customers needs More

by CALLE005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 04, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines! We're delighted to hear that our team provided friendly and efficient service in a clean environment. We appreciate your feedback and look forward to serving you again!

November 03, 2024

Dealership Rating

Employee Rating

Always efficient with no post service issues. The staff is pleasant from the beginning to the end of the process. The staff is pleasant from the beginning to the end of the process. More

by hpina0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Whitmon, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina

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Nov 04, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to know that our team at Lexus of Pembroke Pines provided efficient service and a pleasant atmosphere throughout. We look forward to serving you again in the future!

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