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Jeremy Mahr

Overview Reviews (466) Inventory (258)

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Jeremy Mahr

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Jeremy Mahr

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6

466 Reviews

Overview Reviews (466) Inventory (258)

4.6

466 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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466 Reviews of Jeremy Mahr

June 17, 2024

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Employee Rating

My service was good the staff were very friendly and I got out in a timely manner got out in a timely manner More

by WNS0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Genesis Cruz

Helpful 0

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June 17, 2024

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Great communication while waiting for my cars service. You can sense the urgency of trying to get your car in and out ASAP. You can sense the urgency of trying to get your car in and out ASAP. More

by l.guevara78

Verified Customer

Recommend Dealer

Yes

Helpful 0

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June 16, 2024

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Employee Rating

Keep trying tell me services I don't need! Highly offended. Had this same problem on my last visit. I went on for a recall. Highly offended. Had this same problem on my last visit. I went on for a recall. More

by FRANCINEHM

Verified Customer

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Workmanship

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Recommend Dealer

Helpful 0

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June 09, 2024

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We have dealt with this dealership for a few years now and we have been very satisfied with our experiences and service from all aspects of the dealership. and we have been very satisfied with our experiences and service from all aspects of the dealership. More

by rodsrox

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

We appreciate you taking the time to share with us your experience at Regal.

June 08, 2024

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Regal make sure they give you the best services. And while you waiting they keep the refreshments ready at all time. And while you waiting they keep the refreshments ready at all time. More

by berightpat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Genesis Cruz , Brooke

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Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer.

June 08, 2024

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Twice now calling us when car not ready and having no ideal what’s going on. Car not ready yet. ideal what’s going on. Car not ready yet. More

by PAPAORR

Verified Customer

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Recommend Dealer

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

We understand how important it is to have accurate and timely information, especially when it comes to your car. It's concerning to hear that our team called you without knowing the status of your vehicle, and I regret that this has happened more than once. We are taking your feedback seriously and will be reviewing our communication processes to ensure that our team provides clear and accurate updates to our customers. Your experience should have been seamless, and I apologize for any inconvenience this has caused.

June 08, 2024

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Employee Rating

To be honest, it's not been a good experience for me. Always trying to up the sales for no reason and not do what they say. Waiting 2 days for an oil change and tires is rediculous when you were told on Always trying to up the sales for no reason and not do what they say. Waiting 2 days for an oil change and tires is rediculous when you were told on the phone that they had the tires and accepted an appt for the first day. It's horrible. I would not recommend the place to anyone. More

by sarakayd86

Verified Customer

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Recommend Dealer

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. I apologize for the inconvenience and frustration you encountered during your recent service visit. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss your situation in more detail.

June 07, 2024

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He was very helpful in telling me what my car needs. He helped me understand it all. He helped me understand it all. More

by christyloves31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Genesis Cruz

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

June 07, 2024

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I love coming here for my car maintenance. E veryone is so.pleasant and helpful. I recommend this to everyone! Thank you! E veryone is so.pleasant and helpful. I recommend this to everyone! Thank you! More

by pam31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Genesis Cruz

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

June 06, 2024

Dealership Rating

Employee Rating

Exceptional service and kept informed the whole time. Very happy with the overall service and treatment Very happy with the overall service and treatment More

by d.chadwick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Genesis Cruz

Helpful 0

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Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

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