![Jeremiah Bivens at ALM Kia South](https://cdn-user.dealerrater.com/images/employee-placeholder.jpg)
82 Reviews
Write a Review82 Reviews of Jeremiah Bivens
February 12, 2025
Best service! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner
February 11, 2025
The sales experience at ALM Kia was great. But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed an oil change. Then, after waiting for two hours, they finished my car, I paid, but then they lost my key. The kicker was that they made me wait for over an hour longer before they finally told me that the key was missing. I could see that my car was sitting, locked, but no one would tell me why I couldn't leave. And now - the icing on the cake - the manager offered me a free oil change to make up for all the hassle (in case you are wondering, no, an EV does not have oil). I was at the dealership for four and a half hours. I got my key back a few days later, another customer had taken them off the advisor's desk. So, my key was not secured as it should have been. A hot mess all around. Cannot recommend this dealer for service. More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner
February 06, 2025
Good people and good service. This is the second time buying a car from here. I feel like family. I don't plan on shopping anywhere else. the experience is as good as it gets. This is the second time buying a car from here. I feel like family. I don't plan on shopping anywhere else. the experience is as good as it gets. More
Other Employees Tagged: Jawon Shaw, Jerome Bigby, Kavonte Ivery, Kedarius Peoples
February 04, 2025
I had a smooth process, Dey was my sales lady and she was awesome and communicative. Super helpful and friendly! awesome and communicative. Super helpful and friendly! More
Other Employees Tagged: Jawon Shaw, Jerome Bigby, Kavonte Ivery, Kedarius Peoples
February 02, 2025
Exceptional customer service. Sales representative Ajewel was wonderful and well informed. Give her a raise. Sales representative Ajewel was wonderful and well informed. Give her a raise. More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner , Ajewel
January 28, 2025
This is the best dealership I have ever been too…thank you for your service you for your service More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner
January 23, 2025
Great customer service love the fast passing o waiting long time .people and the team are top tier long time .people and the team are top tier More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner , Cierra
January 17, 2025
Lack of communication it was horrible getting my car also did not tell me about the Lemon Law buy back. It was in the papers but it was never verbally told to me that one made a big difference did not tell me about the Lemon Law buy back. It was in the papers but it was never verbally told to me that one made a big difference More
Other Employees Tagged: Jerome Bigby
December 28, 2024
Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More
Other Employees Tagged: Jawon Shaw, Saumil Bhatt, Jerry Howell, Jerome Bigby, Kavonte Ivery, Kedarius Peoples, CJ Turner
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