Jenny Thomas
Jenny Thomas at Skyline Ford
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Jenny Thomas

Service Coordinator

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.6
69 Reviews
4.6

69 Reviews

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69 Reviews of Jenny Thomas

March 26, 2025

Dealership Rating
Employee Rating

Always friendly and professional group to work with. Work is done as expected so I wouldn't go anywhere else. More

by marjoriesmith65
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 10, 2025

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I woke up to a dead battery Saturday morning. I was so happy they were able to get me in and replace the battery that afternoon. Fast reliable professional service. That’s what you can expect her More

by danmarlin21
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2025

Skyline Ford responded

We're happy we could help get you patched up. Thank you for choosing Skyline Ford!

February 27, 2025

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People were very nice and helpful. Work I had done fit my needs. Will use them again. More

by jkkolb
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 09, 2025

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Employee Rating

Vince does a great job with the service department, his attention to detail is awesome! More

by wes
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Recommend Dealer
Yes

Other Employees Tagged: Kelley Jones, Mel Wangler

January 15, 2025

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Service dept people are great nice friendly. Job well done on my pickup. Love my truck More

by SWHIT57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Ben Wade

Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 22, 2024

Dealership Rating
Employee Rating

Easy to make appointment and provides clear communication. Has addressed every issue I have had regarding the factory warranty. More

by bostonhoff
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

Dec 24, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 16, 2024

Dealership Rating
Employee Rating

The service advisor was very helpful and pleasant to talk with. They explained everything about my repair and the process so that I could understand what was needed. More

by Tlloutzenhiser
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!

December 01, 2024

Dealership Rating
Employee Rating

Friendly and great service. I appreciate the professionalism by everyone there. It makes the service I need for my vehicle very easy. More

by wayneg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

Dec 03, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could serve you.

November 29, 2024

Dealership Rating
Employee Rating

Excellent customer service and knowledgeable staff. Fast and complete service department. Will return in the future! More

by vbrite
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Skyline Ford responded

We look forward to seeing you again! Thank you for choosing Skyline Ford!

November 26, 2024

Dealership Rating
Employee Rating

This entire experience was completely lacking in every way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overal More

by pthompso201
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 04, 2024

Skyline Ford responded

We sincerely apologize for the poor experience you endured and appreciate you taking the time to share your detailed feedback. This feedback will be escalated, as we take these concerns seriously and need to address the issues you've raised with urgency. We are truly sorry for the frustration and disappointment caused. If you’re open to it, we’d welcome the opportunity to discuss this further and make things right. Your experience matters, and we want to rebuild the trust that was lost. Send an email to jima@skylineforddirect.com or give us a call when you're ready.

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